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Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Window Cleaner expertly removes built-up dirt and grime from residential and commercial windows using industry-standard techniques and equipment. Travels to client worksites to complete window cleaning tasks while climbing, lifting and bending at varying heights, environments and weather conditions. Consistently uses stabilizing equipment to reduce accidents and meet health and safety regulations. Expert batch Maker effective at working in fast-paced environments, using sound judgment to make accurate decisions with little supervision. Monitors, maintains and repairs equipment to meet productivity standards and create exceptional results. Focused on team, customer and company needs. Hardworking individual bringing strong understanding of food safety and equipment oversight into daily work. Special skill leveraging terrific team management and organizational skills.
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- Calculated prices, collected payments and furnished written receipts to support accounting records and help business remain profitable.
- Employed modern cleaning methods to produce clean results without chemical detergents to protect environment.
- Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Dismantled, cleaned and replaced light fixtures.
- Followed instructions and processes to maintain food and beverage integrity.
- Tested raw materials and products to determine moisture, acidity and other levels.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Unloaded completed batches from machinery, packaged for shipment and transported with equipment such as forklifts and hand trucks.
- Adhered to strict food safety and health practices to prevent such illnesses as E.coli and listeria from contaminating products.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Assessed issues with faulty equipment and utilized troubleshooting methods to alleviate problems and restore optimal production levels.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
- Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
- Located and corrected different operational problems and mechanical faults to maintain production levels.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Chose, inspected, weighed and measured ingredients for each production run.
- Adjusted equipment during runs to maintain optimal settings and achieve high-quality products.
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- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Ordered and received products and supplies to stock kitchen areas.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
Aiken High School - Cincinnati, OH
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Resume Overview
School Attended
- Aiken High School
Job Titles Held:
- Professional Window Cleaner
- Batch Maker
- Cook
- Customer Service Representative
Degrees
- High School Diploma
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