Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Calm under pressure
  • Flexible creative approach
  • Specialization in wedding photography
  • Proactive approach to problem solving
  • Social media
  • Traditional and digital printing
  • Microsoft Suite proficient
  • Excellent workflow management
  • Reliable and trustworthy
  • Working collaboratively
  • Report creation
  • Report generation
  • Credit card payment processing
  • Sales expertise
  • Project management abilities
  • Courteous demeanor
  • Conflict mediation
  • Product organization
  • Problem-solving abilities
  • High-energy attitude
  • Quality control
  • Customer relations
  • Office equipment proficiency
  • Technologically savvy
  • Inbound and Outbound Calling
  • Adaptive team player
  • Call Center Operations
  • Shipping and receiving understanding
  • Clerical support
  • Promotional support
  • Microsoft Office expertise
Education and Training
Independence University Salt Lake City, UT Expected in Associate of Science : Respiratory Therapy - GPA :
Covington Career Center Kosciusko, MS Expected in Phlebotomy Technician Diploma : Phlebotomy - GPA :
Holmes Community College Goodman, MS Expected in 02/2007 GED : - GPA :
Experience
Workiva - Professional Photographer
New York City, NY, 08/2015 - Current
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Cropped, manipulated and performed color balance for final images.
  • Photographed special events, parties and portraits.
  • Explained price and package details to customers.
  • Met productivity quotas, managing workflow to meet demand.
  • Improvised photographic methods and techniques.
  • Defined image requirements and planned photographic events.
  • Set up precise photographic measurements and control equipment.
  • Automated office operations to manage client correspondence and record tracking and data communications.
  • Monitored studio for adequate quantities of supplies.
  • Maintained various studio equipment.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Purchased materials and props for photo shoots to enhance products and appearance of subjects.
  • Collaborated successfully with various personalities and work styles.
  • Selected and set up motion picture or television cameras and accessories.
Gallagher Bassett Nz Ltd - Legal Assistant
PA, State, 05/2010 - 07/2012
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Participated in client interviews, observed questioning process and documented information.
  • Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
  • Drafted legal complaints, summons and interrogatories.
  • Used computer databases, credit reports, and tax and legal filings to locate persons and compile information for investigations.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Authored wide breadth of legal documents, including interrogatories, admissions requests and examination materials.
  • Completed case research via LexisNexis and Westlaw databases.
  • Fostered positive public attitudes towards firm by engaging in community outreach.
  • Enhanced trial proceedings by organizing evidence and scheduling witnesses to optimize case preparation for successful outcomes.
  • Handled all telephone calls, meeting plans and conference organization requirements.
  • Responded to client calls and inquiries to deliver applicable information.
  • Drafted motions, briefs and other legal documents.
  • Consulted with clients, witnesses and legal professionals to define and document case details.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Observed privacy laws to prevent breaches and protect data.
  • Initiated and responded to claims, gathered and presented evidence and counseled clients.
  • Processed all assigned cases according to company and client service level agreements.
  • Exceeded team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
  • Used technology tools to create graphically engaging news posts, online materials, and additional content and tools to facilitate expedient trials and drive communication.
Medicare Advantage - Customer Service Representative
City, STATE, 08/2007 - 06/2009
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Exceeded company productivity standards on consistent basis.

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Resume Overview

School Attended

  • Independence University
  • Covington Career Center
  • Holmes Community College

Job Titles Held:

  • Professional Photographer
  • Legal Assistant
  • Customer Service Representative

Degrees

  • Associate of Science
  • Phlebotomy Technician Diploma
  • GED

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