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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Detail-oriented professional with 8.5+ years of experience and a proven knowledge of customer communications, customer retention, customer service, English, Portuguese, some Spanish and computer tech maintenance. Aiming to leverage skills to successfully fill the IT Global Support Tech Generalist Remote Position role at The Church of Jesus Christ of Latter-day Saints.

Skills
  • 40 WPM
  • Online Chat Support
  • Microsoft Suite Proficiency
  • PeopleSoft
  • GroupWise
  • Help Desk Support
  • Computer Troubleshooting
  • Issue and Resolution Trackin
  • Basic Hardware and Software Repair
  • Device Installation
  • Troubleshooting Network Issues
  • Account Administration
  • Incoming Call Management
  • Problem-Solving
  • Image Manipulation
  • Customer Feedback
  • Professional Relationships
  • Meeting Quotas
  • Administering Social Media Accounts
  • Web Applications
  • Creative Solutions
  • System Performance Assessment
  • Resolving Problems and Incidents
  • Tracking and Documentation
  • Hardware and Software Repair
  • Technical Support Triage
  • Analytical and Methodical
  • Computer Hardware Knowledge
  • Microsoft Windows and Office
  • Training Material Development
  • Reading Technical Manuals
  • User Support and Troubleshooting
  • Collaborative Team Player
  • Organizational Skills
  • Issue and Resolution Tracking
  • Support Ticket System Management
  • Closing Tickets
  • Customer Communication and Empathy
  • Client Relationships
  • Printers and Peripherals
  • Microsoft Operating Systems
  • Apple IOS
  • User Experience
  • System Performance Assessment
  • Resolving Problems and Incidents
  • Tracking and Documentation
  • Hardware and Software Repair
  • Technical Support Triage
  • Analytical and Methodical
  • Computer Hardware Knowledge
  • Microsoft Windows and Office
  • Training Material Development
  • Reading Technical Manuals
  • User Support and Troubleshooting
  • Collaborative Team Player
  • Organizational Skills
  • Issue and Resolution Tracking
  • Support Ticket System Management
  • Closing Tickets
  • Customer Communication and Empathy
  • Client Relationships
  • Printers and Peripherals
  • Microsoft Operating Systems
  • Apple IOS
  • User Experience
Work History
11/2015 to 06/2022
Professional Photographer Steven Madden, Ltd. Mission Viejo, CA,
  • Researched and selected photography equipment to best capture subjects
  • Uploaded image data from cameras to editing software and secured digital files for storage
  • Drafted and distributed client invoices
  • Mounted and framed finished photographs for display
  • Enhanced, retouched and resized photographs for use on social media and promotional advertisements
  • Determined desired photo composition and adjusted poses and lighting to achieve results
  • Adjusted apertures, shutter speeds and camera focus to achieve desired images
  • Used Lightroom and Adobe Creative Suite to edit images for top-quality results
  • Consulted with potential clients to discuss needs and schedule photo shoots
  • Performed maintenance tasks necessary to keep equipment working properly
  • Adhered to quality and service standards to support operational goals
  • Provided efficient and courteous service to customers at all times.
04/2010 to 08/2010
Sales Associate Macy's City, STATE,
  • Engaged with guests to understand and anticipate customer service needs
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
  • Followed checklist to complete retail store opening and closing activities
  • Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
  • Alerted management to potential security issues, supporting loss prevention and reducing shrink
  • Drove sales through customer relationship building and suggestive selling techniques
  • Introduced promotions and sale opportunities, enticing customers
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Operated cash register and POS to process sales transactions and handle payments
  • Promoted visual presentation standards by keeping store replenished.
09/2007 to 06/2009
Helpdesk Receptionist & Computer Lab Assistant Ensign College, LDS Business College City, STATE,
  • Regarded computer software and hardware operation resolved problems
  • Prepared evaluations of software and hardware and recommended improvements and upgrades
  • Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
  • Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
  • Oversaw daily performance of computer systems
  • Referred major hardware and software problems and defective products to vendors and technicians for service
  • Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Responded quickly to meet customer needs and resolve problems
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Worked with coworkers to complete tasks.
Education
Expected in
ASSOCIATE: SCIENCE
- ,
GPA:
Expected in
Studies Medical Assisting:
- ,
GPA:
Expected in
A.S: GENERAL STUDIES
Ensign College (former LDS Business College) - Salt Lake City, UT
GPA:
Expected in 2000
BACHELOR OF ARTS (B.A: COMMUNICATION
Universidade Lusófona - Lisbon,
GPA:
Languages
Portuguese:
Native or Bilingual
Negotiated:
English:
Native or Bilingual
Negotiated:
Spanish:
Professional Working
Negotiated:

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Resume Overview

School Attended

  • Ensign College (former LDS Business College)
  • Universidade Lusófona

Job Titles Held:

  • Professional Photographer
  • Sales Associate
  • Helpdesk Receptionist & Computer Lab Assistant

Degrees

  • ASSOCIATE
  • Studies Medical Assisting
  • A.S
  • BACHELOR OF ARTS (B.A

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