Detail-oriented professional with 8.5+ years of experience and a proven knowledge of customer communications, customer retention, customer service, English, Portuguese, some Spanish and computer tech maintenance. Aiming to leverage skills to successfully fill the IT Global Support Tech Generalist Remote Position role at The Church of Jesus Christ of Latter-day Saints.
Skills
40 WPM
Online Chat Support
Microsoft Suite Proficiency
PeopleSoft
GroupWise
Help Desk Support
Computer Troubleshooting
Issue and Resolution Trackin
Basic Hardware and Software Repair
Device Installation
Troubleshooting Network Issues
Account Administration
Incoming Call Management
Problem-Solving
Image Manipulation
Customer Feedback
Professional Relationships
Meeting Quotas
Administering Social Media Accounts
Web Applications
Creative Solutions
System Performance Assessment
Resolving Problems and Incidents
Tracking and Documentation
Hardware and Software Repair
Technical Support Triage
Analytical and Methodical
Computer Hardware Knowledge
Microsoft Windows and Office
Training Material Development
Reading Technical Manuals
User Support and Troubleshooting
Collaborative Team Player
Organizational Skills
Issue and Resolution Tracking
Support Ticket System Management
Closing Tickets
Customer Communication and Empathy
Client Relationships
Printers and Peripherals
Microsoft Operating Systems
Apple IOS
User Experience
System Performance Assessment
Resolving Problems and Incidents
Tracking and Documentation
Hardware and Software Repair
Technical Support Triage
Analytical and Methodical
Computer Hardware Knowledge
Microsoft Windows and Office
Training Material Development
Reading Technical Manuals
User Support and Troubleshooting
Collaborative Team Player
Organizational Skills
Issue and Resolution Tracking
Support Ticket System Management
Closing Tickets
Customer Communication and Empathy
Client Relationships
Printers and Peripherals
Microsoft Operating Systems
Apple IOS
User Experience
Work History
11/2015 to 06/2022
Professional PhotographerSteven Madden, Ltd. – Mission Viejo, CA,
Researched and selected photography equipment to best capture subjects
Uploaded image data from cameras to editing software and secured digital files for storage
Drafted and distributed client invoices
Mounted and framed finished photographs for display
Enhanced, retouched and resized photographs for use on social media and promotional advertisements
Determined desired photo composition and adjusted poses and lighting to achieve results
Adjusted apertures, shutter speeds and camera focus to achieve desired images
Used Lightroom and Adobe Creative Suite to edit images for top-quality results
Consulted with potential clients to discuss needs and schedule photo shoots
Performed maintenance tasks necessary to keep equipment working properly
Adhered to quality and service standards to support operational goals
Provided efficient and courteous service to customers at all times.
04/2010 to 08/2010
Sales AssociateMacy's – City, STATE,
Engaged with guests to understand and anticipate customer service needs
Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
Followed checklist to complete retail store opening and closing activities
Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
Alerted management to potential security issues, supporting loss prevention and reducing shrink
Drove sales through customer relationship building and suggestive selling techniques
Introduced promotions and sale opportunities, enticing customers
Greeted and escorted customers to product racks and shelves to assist with finding merchandise
Operated cash register and POS to process sales transactions and handle payments
Promoted visual presentation standards by keeping store replenished.
09/2007 to 06/2009
Helpdesk Receptionist & Computer Lab AssistantEnsign College, LDS Business College – City, STATE,
Regarded computer software and hardware operation resolved problems
Prepared evaluations of software and hardware and recommended improvements and upgrades
Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
Oversaw daily performance of computer systems
Referred major hardware and software problems and defective products to vendors and technicians for service
Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Responded quickly to meet customer needs and resolve problems
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Worked with coworkers to complete tasks.
Education
Expected in
ASSOCIATE: SCIENCE - , GPA:
Expected in
Studies
Medical Assisting: - , GPA:
Expected in
A.S: GENERAL STUDIES Ensign College (former LDS Business College) - Salt Lake City, UT GPA:
Expected in 2000
BACHELOR OF ARTS (B.A: COMMUNICATION Universidade Lusófona - Lisbon, GPA:
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