Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in a job well done. Also has background in Customer relations. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Skills
Conscientious and Detail-Oriented
Calm and Professional Under Pressure
Efficient
Call Documentation
Order and Refund Processing
Customer Data Confidentiality
Upbeat and Positive Personality
POS Systems and Ordering Platforms
Transaction Processing
Customer Service
Creative Problem Solving
Multitasking and Prioritization
Verbal and Written Communication
Complex Problem Solving
Work Planning and Prioritization
Team Leadership
Goal Setting
Budget Management
Asset Management
Money Handling
Attention to Detail
Honest and Ethical
Reliable
Experience
Professional Cleaner, 12/2021 - Current Maidpro – Denton, TX,
Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
Sanitized frequented areas and equipment using approved supplies.
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
Collected trash from floors within hallways, bathrooms and work areas.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Restocked supplies, replacing toiletries, liners and soaps.
Replenished supply of hand soap, paper towels and other consumables.
Transported trash and hazardous waste to appropriate disposal area.
Responded to emergency cleaning requests to meet client expectations.
Maintained safety protocols through safe handling of equipment and chemicals.
Created inventory checklists and stocked housekeeping carts.
Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Mixed water and detergents in containers to prepare chemical cleaning solutions.
Performed frequent inspection and maintenance activities according to client expectations.
Performed daily dusting, leather and wood surface polishing and wall washing.
Inspected building perimeters, removed trash and swept sidewalks to keep outside areas organized and tidy.
Buffed tile floors and polished wall surfaces.
Took rugs and mats outside to remove dust and dirt.
Personal Home Care Aide, 01/2019 - 06/2019 Giant Eagle, Inc. – Du Bois, PA,
Assisted terminally ill patients with bathing, grooming and dressing.
Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
Maintained clean and well-organized environment for client happiness and safety.
Assisted clients with bathing, dressing and incontinence care.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Transported clients to doctor's appointments and errands.
Helped clients stay happy and healthy by providing mental and emotional support.
Documented client progress in charts and logbooks.
Improved patient outlook and daily living through compassionate care.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Supervised medication administration, personal hygiene and other activities of daily living.
Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
Followed care plan and directions to administer medications.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Monitored client's well-being, safety and comfort under physician direction.
Planned optimal meals based on established nutritional plans.
Delivered activities that provided cognitive stimulation and entertainment.
Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Documented care provided and submitted notes to supervisor.
Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Educated patients and families about recommended procedures and care options.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Customer Service Associate, 08/2015 - 12/2018 3 Day Blinds – Detroit, MI,
Organized client contracts, records and reports to strengthen traceability.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Executed on-time and under-budget project management to resolve complex issues.
Consulted with customers regarding needs and addressed concerns.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Upheld quality control policies and procedures to increase customer satisfaction.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Troubleshot shortages and overages to support quality control efforts.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Explained benefits, features and recommendations to maximize client retention.
Reviewed account and service histories to identify trends and resolve issues.
Improved customer service wait times to mitigate complaints.
Relayed customer feedback to cross-functional teams to improve products and services.
Performed needs analysis and presented options based on findings to help customers make decisions.
Education and Training
High School Diploma: , Expected in 06/2017 - Elmira High School - Elmira, NY GPA:
: Business Administration And Management, Expected in - Corning Community College - Corning, NY GPA:
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