PROFESSIONAL SUMMARY Well-organized and reliable employee offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed daily goals. Security- conscious and observant with experience minimizing losses and managing stock. Having those skills have enabled myself to become comfortable with increasing sales and ensuring guest satisfaction.
Skills
Customer service
High-volume dining
Driven multitasker
Excellent team leadership
Charismatic
Eliminated waste by rotating stock and promptly replenishing products.
Standards, weight specifications, and presentation.
Restocked and used supply items efficiently to eliminate waste and
To contain costs.
Monitored and maintained the cooler, freezer, equipment, and work
Area to the sanitation standards of the company.
Kept clean and safe environment by adhering to federal, state, and
Local sanitation and safety requirements.
Worked cooperatively with coworkers to build strong team.
Promoted positive guest relations
Efficient service while maintaining an upscale atmosphere while meeting
Specifications and establishing standards.
Ensured zero damage or disarray in cleaned areas.
Worked with multiple members of the housekeeping team, with
Personal and team accountability for cleaning several houses daily,
Including conference facilities and public access areas.
Collected and removed trash each day to keep the facility free of debris.
Courteous
Exceeds work expectations
Experience
02/2021 to Current
Server St. Hope Public Schools – Sacramento, CA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
06/2020 to Current
Professional CleanerMaidpro – Cedar Park, TX,
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
Sanitized frequented areas and equipment using approved supplies.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
11/2019 to 06/2020
ServerSt. Hope Public Schools – Sacramento, CA,
Handled as many as 6/8tables at once with high service quality.
Controlled the flow of food from the kitchen to the dining table.
Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
Used POS system to accurately input orders and process payments.
Assisted guests with making menu choices.
Transported food products, cleaned tables and counters, and stocked dining room supplies.
Kept hostess team informed of table progression and availability.
Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
Entered orders, delivered food and beverages, and processed payments.
Answered phones and took phone orders for customer pick up or delivery.
Picked up trash and removed spills promptly to keep dining area fresh and inviting.
Assisted bartender with managing deliveries to customers in different sections.
Performed side work duties, such as cleaning and stocking work.
08/2017 to 09/2018
Server/ Certified CloserRed Lobster – City, STATE,
Trained new servers in restaurant procedures and customer service standards.
Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
Balanced trays with care to successfully deliver large volumes of food quickly.
Assisted bartender with managing drink orders to customers in different sections.
Kept hostess team informed of table progression and availability.
Used POS system to accurately input orders and process payments.
Maintained communication with closing manager about business decline and assisting in floor cuts and chart rotation.
Delegated side work for other team members and assisted in side work checkout.
to
Server/ Certified Trainer/ BartenderHooters – City, STATE,
Cleaned and reset tables quickly between each customer group.
Entered orders, delivered food and beverages, and processed payments.
Handled as many as 12 tables at once with high service quality.
Controlled the flow of food from the kitchen to the dining table.
Trained new servers in restaurant procedures and customer service standards.
Fostered fun atmosphere and family-style work environment.
Upheld high sanitation and safety standards while delivering and serving food.
Restocked stations regularly to help team stay efficient and meet customers' needs.
Answered phones and took phone orders for customer pick up or delivery.
Assisted bartender with managing deliveries to customers in different sections.
Collaborated with servers and kitchen staff to process food orders for bar patrons, and fulfill drink orders for dining room server needs.
Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.
Requested identification to verify patrons are of legal drinking age.
Answered beverage questions and recommended potential choices according to patron preferences.
Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
Reported or resolved safety hazards such as spills or broken glassware.
Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.
Worked with management to develop and implement scheduled bar maintenance.
Education and Training
Expected in 06/2014
High School Diploma: Penn High School - Mishawaka, IN GPA:
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