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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

PROFESSIONAL SUMMARY Well-organized and reliable employee offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed daily goals. Security- conscious and observant with experience minimizing losses and managing stock. Having those skills have enabled myself to become comfortable with increasing sales and ensuring guest satisfaction.

Skills
  • Customer service
  • High-volume dining
  • Driven multitasker
  • Excellent team leadership
  • Charismatic
  • Eliminated waste by rotating stock and promptly replenishing products.
  • Standards, weight specifications, and presentation.
  • Restocked and used supply items efficiently to eliminate waste and
  • To contain costs.
  • Monitored and maintained the cooler, freezer, equipment, and work
  • Area to the sanitation standards of the company.
  • Kept clean and safe environment by adhering to federal, state, and
  • Local sanitation and safety requirements.
  • Worked cooperatively with coworkers to build strong team.
  • Promoted positive guest relations
  • Efficient service while maintaining an upscale atmosphere while meeting
  • Specifications and establishing standards.
  • Ensured zero damage or disarray in cleaned areas.
  • Worked with multiple members of the housekeeping team, with
  • Personal and team accountability for cleaning several houses daily,
  • Including conference facilities and public access areas.
  • Collected and removed trash each day to keep the facility free of debris.
  • Courteous
  • Exceeds work expectations
Experience
02/2021 to Current
Server St. Hope Public Schools Sacramento, CA,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
06/2020 to Current
Professional Cleaner Maidpro Cedar Park, TX,
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Sanitized frequented areas and equipment using approved supplies.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
11/2019 to 06/2020
Server St. Hope Public Schools Sacramento, CA,
  • Handled as many as 6/8tables at once with high service quality.
  • Controlled the flow of food from the kitchen to the dining table.
  • Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
  • Used POS system to accurately input orders and process payments.
  • Assisted guests with making menu choices.
  • Transported food products, cleaned tables and counters, and stocked dining room supplies.
  • Kept hostess team informed of table progression and availability.
  • Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
  • Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
  • Entered orders, delivered food and beverages, and processed payments.
  • Answered phones and took phone orders for customer pick up or delivery.
  • Picked up trash and removed spills promptly to keep dining area fresh and inviting.
  • Assisted bartender with managing deliveries to customers in different sections.
  • Performed side work duties, such as cleaning and stocking work.
08/2017 to 09/2018
Server/ Certified Closer Red Lobster City, STATE,
  • Trained new servers in restaurant procedures and customer service standards.
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
  • Balanced trays with care to successfully deliver large volumes of food quickly.
  • Assisted bartender with managing drink orders to customers in different sections.
  • Kept hostess team informed of table progression and availability.
  • Used POS system to accurately input orders and process payments.
  • Maintained communication with closing manager about business decline and assisting in floor cuts and chart rotation.
  • Delegated side work for other team members and assisted in side work checkout.
to
Server/ Certified Trainer/ Bartender Hooters City, STATE,
  • Cleaned and reset tables quickly between each customer group.
  • Entered orders, delivered food and beverages, and processed payments.
  • Handled as many as 12 tables at once with high service quality.
  • Controlled the flow of food from the kitchen to the dining table.
  • Trained new servers in restaurant procedures and customer service standards.
  • Fostered fun atmosphere and family-style work environment.
  • Upheld high sanitation and safety standards while delivering and serving food.
  • Restocked stations regularly to help team stay efficient and meet customers' needs.
  • Answered phones and took phone orders for customer pick up or delivery.
  • Assisted bartender with managing deliveries to customers in different sections.
  • Collaborated with servers and kitchen staff to process food orders for bar patrons, and fulfill drink orders for dining room server needs.
  • Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
  • Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.
  • Requested identification to verify patrons are of legal drinking age.
  • Answered beverage questions and recommended potential choices according to patron preferences.
  • Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
  • Reported or resolved safety hazards such as spills or broken glassware.
  • Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.
  • Worked with management to develop and implement scheduled bar maintenance.
Education and Training
Expected in 06/2014
High School Diploma:
Penn High School - Mishawaka, IN
GPA:
Accomplishments
  • Certified Trainer/ Certified Bartender

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Resume Overview

School Attended

  • Penn High School

Job Titles Held:

  • Server
  • Professional Cleaner
  • Server
  • Server/ Certified Closer
  • Server/ Certified Trainer/ Bartender

Degrees

  • High School Diploma

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