Forward-thinking Professional Bus Operator with extensive knowledge of guest services, DOT, regulations, safetey as well as State of Colorado, local government and Federal laws and regulations. Known for success in regular fixed route transporation and paratransit system industries and leading a diverse group of employees to complete tasks effeciently with pride and dedication to both the guest and company while encouraging a pleasent work experience for all employees and clients alike. Dedicated to efficient conflict resolution and excellent guests services maintaining a positive work environment for all involved.
Skills
Report Preparation
GPS Navigation
Safety Equipment Verification
Customer Service
Communication and Interpersonal Skills
Motorcoach and Bus Operation
Problem Solving
Vehicle Safety and Maintenance
Special Needs Passengers
Flexible Days, Hours and Locations
Clean Driving Record
Time, Mileage and Fuel Tracking
Passenger Reviews or Endorsements
Passenger Comfort
Efficiency and Time Management
Commercial Drivers License CDL
Knowledge of Local Area Amenities
Federal and State Driving Regulations
Valid Driver's License
Dependable and Trustworthy
Dispatcher Communication
Customer Relationships
Traffic Laws and Regulations
Schedule Coordination
Fluent in English
Verbal and Written Communication
School Crossing Regulations
Passenger Safety
DOT Regulations
Two-Way Radio Operation
Database Updating
Accident Reports
DOT Inspections
Stocking and Replenishing
Safe Driving Practices
Licensing Requirements
Fire Extinguisher Use
Hands-free Device Operation
Attention to Detail
Exterior Washing and Polishing
Strong Working Relationships
Customer-Oriented
Safety and Compliance
Defensive Driving Practices
Commercial Driving Experience
Interior Cleaning
Stationary surveillance
Conflict resolution techniques
Safety and security
Dispatch
Superior customer service
Staff Management
Work History
09/1998 to present
Professional Bus OpertorAll Pro Security – Salt Lake City, UT,
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Performed bus driving duties while keeping passenger safety in mind to maintain good safety record.
Obey federal, Colorado and local traffic laws and regulations to enable safe transportation outcomes for participants.
Transported thousands of passengers safely along prescribed routes according to tight schedules.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Conducted pre-trip inspections of bus for safe operation.
Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Reported bus malfunctions or needed repairs.
Exceeded goals through effective task prioritization and great work ethic.
Handled day-to-day running of para transit scheduling, fill in dispatch and project manager for yield signs and e-flares ensuring high levels of productivity and progression.
Developed and maintained courteous and effective working relationships.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Handled 30-50 calls day to address customer inquiries and concerns.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Used Microsoft Word and other software tools to create documents and other communications.
Maintained energy and enthusiasm in fast-paced environment.
05/2011 to 08/2011
Security OfficerXylem Inc. – Cleveland, OH,
Responded quickly to incidents and assessed active situations for security concerns.
Completed full building and grounds patrols every 30 minutes to spot and investigate concerns.
Maintained proficiency in use of assigned protective equipment, weapons and restraint devices through practice and training.
Supported criminal investigations by collaborating fully with local law enforcement representatives.
06/2008 to 11/2009
Customer Service AssociateTarget – City, STATE,
Developed and actualized customer service initiatives to decrease wait times.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Helped customers daily by approaching conversations with positive attitude and efficiency.
Demonstrated items to customers and created customer awareness, interest and sales.
Energized and motivated in performing sales floor activities including merchandising and selling.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times
Achieved high satisfaction rating through proactive one-call resolutions of customer issues
07/1994 to 09/1998
Kitchen Management, Lead Chef, Line CookMultiple Restaurants – City, STATE,
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Carefully interviewed, selected, trained and supervised staff.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Prepared average of 100-350 orders each shift
Created identical dishes numerous times daily with consistent care, attention to detail and quality
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
Transitioned between breakfast and lunch service
Checked each food item for freshness and provided feedback to kitchen supervisor for removal
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
Education
Expected in to to
: biology Colorado Mountain College - Breckenridge, CO, GPA:
Expected in 06/2003 to to
Certificate: Spanish Language Centro Maya De Idiomas - Xela, Guatemala, GPA:
Centro Maya de idiomas was a language immersion school located in the mountains og Guatemala. They specialized in one on one education to teach individuals one of the many indigineous languages of Gautemala as well as Spanish. Throughout the six months that I attended I spent 5 hours per day 5 days per week in their one on one teacher student program to learn how to read write and speak the Spanish language.
Expected in 06/1991 to to
High School Diploma: Southside High School - Elmira, NY, GPA:
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