Talented Supervisor with expertise in team leadership, planning, and organizational skills. In my successful career both passed and present. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic management professional offering 11+ years of sales, customer service, and delivery experience. Proven to consistently meet productivity, business, and customer service objectives. Skillfully worked with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Skills
Safe driving practices
Incident reporting
Safety and compliance
Training and development
Customer relations skills
Effective communication skills
Operations management
Work History
Professional Bus Operator, 10/2010 - Current Lutheran Social Service Of Minnesota – Minneapolis, MN,
Worked different route every day based on changing passenger locations and destinations
Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and changing routes
Transported customers to and from local Metro Subway Stations
Performed bus inspections and checked all major systems, including brakes, steering and windshield wipers
Transported passengers safely between destinations while following prescribed routes
Maintained safe and timely route completions
Obeyed all local and DOT traffic rules and regulations
Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations
Performed all bus driving duties and passenger interaction with professionalism
Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
Monitored government regulations and standards to ensure alignment with company policies and procedures
Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
Organized paperwork such as charts and reports for drivers and carriers needs
Oversaw transportation of 1100 papers daily by coordinating personnel and developing efficient routes and workload schedules
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Safely drove truck and materials to various destinations in the DMV Area
Finalized daily logs on schedule to update internal records and uphold DOT requirements
Conducted efficient cargo transfers to maintain route schedules
Operated with safety and skill to avoid accidents and delays
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
Maintained truck logs or time recordings as required by state and company policies and regulations
Presented clean, neat appearance during every shift to uphold professional company presence
Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards
Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports
Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times
Managed proper transportation of dangerous goods such as stones, gravel, and dirt with no incidents
Newspaper Distributor, 03/1999 - 03/2010 Washington Post – City, STATE,
Monitored and maintained high level of on-time delivery reliability service and performance
Oversaw transportation of 8 carriers daily by coordinating personnel and developing efficient routes and workload schedules
Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations
Achieved lifelong aspiration through proven work ethic, dedication and ability to visualize and excel
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Managed relationships with distribution channel partners and determined proper sourcing methods depending on product category and discount margins
Loaded, unload and moved material to and from storage and production areas
Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
Monitored service capabilities and collaborated cross-functionally to ensure needs were met and escalated issues were resolved
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Set overall vision and provided team leadership
Communicated with customers daily to request information and ensure completion of paperwork
Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Ensured compliance with policies and quality standards to maintain consistency in quality of services
Identified profitable business leads and built pipeline of prospective customers
Wrote reports of daily activities and irregularities such as property damage, theft, or employee accidents and unusual occurrences
Education
High School Diploma: , Expected in 06/1985 - Fairmont Heights High School - Capitol Heights, MD GPA:
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