Production Technician resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dependable Service Technician offering aptitude for fostering client loyalty and maintaining positive service and efficiency. Highly trained in repair work and maintenance tasks. Diagnoses issues quickly to determine appropriate solutions.

Boost customer service team productivity while maximizing customer satisfaction with strategic call management and process improvement strategies. Skilled leader with excellent program management, relationship-building and administrative expertise. Accomplished in training new employees and mentoring established associates to drive continuous improvement.

Motivational leader and organizational problem-solver with adJessicad supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Meticulous invoicing Coordinator with versatile background in various administrative support functions. Follows office workflow to increase performance levels, maintain files and records and support teams with various administrative tasks. Outstanding knowledge of Crown 360, MS office and Excell.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Reliable individual with background as Picker for large organizations. Motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of warehouse environments.

Hardworking Picker successful at transporting goods, completing orders and putting together shipments in high-volume, busy environments. Offers great team collaboration, safety oversight and picking skills developed over two years in busy and challenging warehouses.

  • Quality control
  • Product assembly
  • Testing and troubleshooting
  • Quality assurance standards
  • Equipment operation
  • Preventive maintenance
  • Time management
  • Microsoft Office
  • Troubleshooting
  • Reliable and trustworthy
  • Training & Development
  • Critical thinking
  • Management of remote employees
  • QA
  • Product Knowledge
  • Meticulous attention to detail
  • Training programs
  • Skilled multi-tasker
  • Focused on customer satisfaction
  • Workforce Management
  • Quality assurance controls
  • Training and coaching
  • Superior computer skills
  • Product inspections
  • Customer interaction
  • Health and safety regulations
  • Manufacturing processes
  • Operation monitoring
  • Maintenance and repair
  • Issue resolution
  • Equipment maintenance
  • Deadline compliance
  • Friendly, positive attitude
  • Leadership
  • Conflict resolution
  • Decision-making
  • Organizational skills
  • Teambuilding
12/2022 to Current
Invoicing Coordinator Danaher Bennington, VT,
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Prepare forms required for international shipments for UPS, DHL, AND FEDEX.
  • Add freight charged for LTL orders and goods issue orders.
  • Process and approve shortform orders, and send tracking to recipients shortforming parts out.
04/2021 to Current
DC Operator Ace Hardware Belle Chasse, LA,
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Selected products and items from shelves and pallets for customer orders.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Labeled boxes and placed in outbound collection areas.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Shifted and moved products inside delivery vehicles to stack properly for safe transportation.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
10/2020 to 04/2022
Production Technician Ace Hardware Bethany, OK,
  • Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Reported and documented unsafe conditions and faulty equipment.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Completed product assembly according to standardized procedures.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Improved profit margins by streamlining operations and workflow.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Contributed to development, planning and completion of project initiatives.
11/2018 to 10/2020
Service Technician Materion Charlotte, NC,
  • Tracked all changes and actions in computer-based documentation system.
  • Offered repair or service options to help customers make decisions.
  • Developed preventive maintenance procedures and schedules for all on-site equipment.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Completed preventive maintenance and unscheduled service needs to keep vehicles in optimal condition.
  • Serviced and repaired equipment according to manufacturer guidelines.
  • Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
  • Inspected machinery and components to troubleshoot operations.
  • Facilitated new team member training on service processes to increase productivity.
  • Operated diverse range of mechanical and manual servicing equipment.
  • Adhered to company and OSHA-defined protocols to promote workplace safety.
  • Tested components, assemblies and systems to diagnose problems.
  • Assessed fluids, belts, leaks and other system components of vehicles according to checklist.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Streamlined preventive maintenance repair processes to support timely completion.
  • Setup and operated mechanical and manual servicing equipment.
  • Troubleshot malfunctions and diagnosed issues to get equipment back into service quickly and fully.
  • Completed daily appointment schedule to drive quality and timely service.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
08/2018 to 11/2018
Service Technician Company Name City, State,
  • Tracked all changes and actions in computer-based documentation system.
  • Worked with chemicals and solutions safely to meet protocols and OSHA standards.
  • Inspected machinery and components to troubleshoot operations.
  • Adhered to company and OSHA-defined protocols to promote workplace safety.
04/2016 to 08/2018
Customer Service Manager Company Name City, State,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Education and Training
Expected in
: High Performance Automotive
University Of Northwestern Ohio - Lima, OH
Expected in 05/2018
High School Diploma:
Celina High School - Celina, OH

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Resume Overview

School Attended

  • University Of Northwestern Ohio
  • Celina High School

Job Titles Held:

  • Invoicing Coordinator
  • DC Operator
  • Production Technician
  • Service Technician
  • Service Technician
  • Customer Service Manager


  • Some College (No Degree)
  • High School Diploma

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