Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Production Support Analyst with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
  • Fast learner
  • Skilled multi-tasker
  • Excellent attention to detail
  • Highly dependable

Self Motivation

Leadership Skills

Work History
07/2007 to Current
Production Support Analyst Apex Systems Flowood, ,
  • Monitor Tandem batch processing and ensure jobs are completed. 
  • Support AUTOSYS , Crystal Clear , Open VMS , VDI, Netcool and ISM ticketing. 
  • Provide disaster recovery support
  • Work closely with end-users to troubleshoot, reproduce and resolve reported issues. Evaluate and isolate unresolved problems. Escalate as needed internally or to software vendors.
  • Work closely with application supports team to fix problems in a timely manner.
  • Reviewed technical documentation and procedures.
  • Provide on-call and off hours support as required to keep critical applications and systems operational.
  • Provide daily production support and help resolve any application problems in a prompt and efficient manner. Provide clear and detailed solutions to user, documenting issues and resolutions through ISM ticketing system.
  • Provide defect free, on-time, quality service for all deliverables.
  • Train and mentor new operation staff. 

03/1999 to 04/2007
Shift Manager Pilgrim's Enterprise, ,
  • Monitored Tandem batch processing and escalated issues to the proper support team.
  • Managed and coached a staff of 6 operators on the 3rd shift.
  • Responsible for the mid year and end of years reviews.
  • Participated in daily manager meetings.
  • Trained operators on the proper usage related to the monitoring tools in the command center.
  • Supporting Production Control with all new Production installations and SIS releases.
  • Updating Production documentation to ensure no abnormalities during our Batch run and to transfer this information to JP Morgan GS.
  • Continue to perform the best level of service to JP Morgan by ensuring system integrity is running properly.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Demonstrated professionalism and courtesy with business users at all times.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Researched, troubleshot and resolved complex problems independently.
  • Worked closely with team members to meet or exceed all business service requirements.

Expected in
High School Diploma:
Westfield State College - Westfield Ma,

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School Attended

  • Westfield State College

Job Titles Held:

  • Production Support Analyst
  • Shift Manager


  • High School Diploma

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