Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Scheduling Packages:
BMC ControlM 7.0 and 9.0, CA-7, AUTOSYS and TIDAL
Systems:
NT, UNIX, TSO, IMS, Netview, JES2, JES3, ISPF Linux, Windows XP/NT Windows 7, MVS
Languages:
SQL, Shell Scripts, COBOL, JCL
Applications:
Toad, Datastage 7.5 and 8.1, ConnectDirect, WINCVS, CYGWIN, ECS, Quality Center, Unicenter, HP Service Manager, FileZilla, Fairfax, Mailrx, Outlook
Experience
Production Support Analyst, 08/2015 to 03/2017 Apex Systems – , ,
Provide analytical/problem solving for Level 2 production batch processing for ControlM.
Monitor Tidal jobs and follow runbook instructions for failures, late or long running jobs.
Review error logs for job failures and correct failure or escalate to L3 team.
Experience running basic shell scripts pertaining to failed batch jobs pertaining to FTP files.
Move, copy, create and delete files in order to prepare for re- processing.
Perform ad-hoc requests for releasing, holding and loading new jobs into the scheduler.
HPSM ticketing tool is used for both Tidal and ControlM batch issues.
Perform Unix commands related to all files on designated server.
Investigated missing incoming and outgoing FTP files.
Move, copy, create and delete files in order to prepare for processing.
Communicate with source for late or incorrect files.
Involved in bridge calls for high priority production issues and weekly server maintenance.
Train and mentor new employees.
Understanding of agile methodologies.
Application Support/Helpdesk Analyst, 04/2013 to 05/2015 Genesys Consulting Services, Inc. – Cohoes, NY,
Respond to requests from HPSM ticketing tool to update customer information.
Used SQL queries to update customers information in Mailrx database per request for users.
Administrator for the database application, assisted user with application issues,.
password issues, setup access profiles for new employees as well as removed employees.
Recycled application services as well as Web services on JBOSS sever during weekly maintenance.
and when required due to errors that impacted production.
Use of Application monitoring tools to detect problems and address quickly.
Participated in Production Support releases using pre-defined instructions.
After each release supported testers and was the POC for any issues.
Involved in all bridge calls for production supports issues with Incident Mgrs and Technical teams.
QA Analyst, 04/2008 to 11/2012 Genuine Parts Company – Monroe, NC,
Responsible for monitoring ControlM batch processing and job completion for the QA environment.
Analytical/problem solving for batch job failures or lateness.
Provided problem escalation and resolution.
Worked closely with technical groups and developers for all resolutions.
Assisted all testers and developers with issues related to manual batch processing,.
incoming and outgoing FTP files, application failures as well as vendor support.
Used ConnectDirect to determine if during file transmission a error occurred.
Performed basic UNIX commands and file system navigation.
Extensive use of enterprise monitoring tool Controlm, SQL and Datastage 8.1.
Recorded all incidents and resolutions via Unicenter ticketing application.
Participated in planned change outages for the environment.
Extensive use of enterprise monitoring tool Controlm, SQL and Datastage 8.1.
Tier II Network Analyst, 04/2007 to 04/2008 Texas Christian University – Fort Worth, TX,
Cisco Networking skills at the Tier I1 Entry Level.
Monitor all network devices via Smarts monitoring tool.
Create trouble tickets for network outages and escalate following Network Documentation.
Track and update troubles in ticketing system.
Report previous day's outages at morning meetings.
Multitask environment at a 24/7 data center.
Working knowledge of Windows, MS Word, Remedy, NetEiss, USD Ticketing, and Sametime.
Computer Operator, 06/2000 to 04/2007 Harrington Raceway & Casino – Harrington, DE,
Supported and monitored batch processing for multiple accounts using Controlm, CA7 and Autosys.
Ensured that all online systems were available at pre-defined set times.
Provided resolutions for batch processing issues.
Escalated advanced problems to the appropriate technical group.
Received in-coming calls from clients for production batch requests and or related issues.
Determined the level of severity and address each issue accordingly.
Documented problems via the Accounts Ticket System, (REMEDY).
Scheduled batch jobs on-request when needed.
Data Control Specialist, 04/1997 to 06/2000 Edgcomb Metals – City, STATE,
Worked closely with Technical Services when involved in system problems, IPLs or changes.
Monitored system activity and ability to recognize problems and their resolutions.
Supported end-users and programmers for daily and monthly job scheduling, using CA-7.
Modified JCL Procs, resolve job abends or escalate to the appropriate programmer.
Responsible for supporting and troubleshooting all remote sites' networking problems which include
terminals, PCs, printers, controllers, modems, and sometimes escalating to the technical group or
outside vendor.
Computer Operator, 06/1986 to 10/1996 Pennsylvania Mfg. Insurance Company – City, STATE,
Responsible for monitoring the Master and System consoles and performing IPL's.
Corrected batch production job abends or contacting the appropriate programmer.
Printed reports using the Xerox Laser Printers.
Performed report distribution and tape librarian duties.
Education and Training
Computer Learning Center - System Analysis, COBOL and Basic programming, JCL and CICS.: , Expected in - , GPA:
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Job Titles Held:
Production Support Analyst
Application Support/Helpdesk Analyst
QA Analyst
Tier II Network Analyst
Computer Operator
Data Control Specialist
Computer Operator
Degrees
Computer Learning Center - System Analysis, COBOL and Basic programming, JCL and CICS.
