Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

  • Use Cases
  • Defect tracking
  • Oracle Business Intelligence
  • Microsoft Visio
  • Technical Analysis
  • Wise Solutions software
Work History
12/2018 to Current
Production Support Analyst Amerihome Mortgage Company Irvine, CA,
  • Analyzed applications and recommended necessary upgrades and patches.
  • Reduced processing time by analyzing job schedules and implementing appropriate modifications.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
  • Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
  • Identified root causes of recurring problems to implement effective solutions.
  • Researched and resolved issues regarding integrity of data flow into databases
  • Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs
  • Produced monthly reports using advanced Excel spreadsheet functions
08/2014 to 07/2018
Customer Service Specialist First Chicago Insurance Company (Fcic) Bedford Park, IL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Increased efficiency and team productivity by promoting operational best practices.
03/2009 to 12/2011
Project Coordinator Crown Castle Usa Inc Cecil Twp, PA,
  • Gathered requirements for ongoing projects and organized details for management use.
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
  • Oversaw productivity streams for ongoing and special projects.
Expected in 05/2008
Associate of Science: Liberal Arts And General Studies
Valencia College - Orlando, FL

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School Attended

  • Valencia College

Job Titles Held:

  • Production Support Analyst
  • Customer Service Specialist
  • Project Coordinator


  • Associate of Science

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