Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Skills
Use Cases
Defect tracking
Oracle Business Intelligence
Microsoft Visio
Technical Analysis
Wise Solutions software
Work History
12/2018 to Current
Production Support AnalystAmerihome Mortgage Company – Irvine, CA,
Analyzed applications and recommended necessary upgrades and patches.
Reduced processing time by analyzing job schedules and implementing appropriate modifications.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
Identified root causes of recurring problems to implement effective solutions.
Researched and resolved issues regarding integrity of data flow into databases
Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs
Produced monthly reports using advanced Excel spreadsheet functions
08/2014 to 07/2018
Customer Service SpecialistFirst Chicago Insurance Company (Fcic) – Bedford Park, IL,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Recorded product or service failure complaints and notified appropriate departments.
Reinforced established quality control standards and followed procedures for optimal customer interactions.
Resolved concerns with products or services to help with retention and drive sales.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Increased efficiency and team productivity by promoting operational best practices.
03/2009 to 12/2011
Project CoordinatorCrown Castle Usa Inc – Cecil Twp, PA,
Gathered requirements for ongoing projects and organized details for management use.
Coordinated presentations for customers and project members to detail project scope, progress and results.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Counseled departmental leaders to determine issues and deliver solutions to individualized problems and concerns.
Tracked hours and expenses to keep project on task and within budgetary parameters.
Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
Developed executive presentations and reports to facilitate project evaluation and process improvement.
Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
Oversaw productivity streams for ongoing and special projects.
Education
Expected in 05/2008
Associate of Science: Liberal Arts And General Studies Valencia College - Orlando, FL GPA:
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