production process coach resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Results-driven, experienced senior level operations, distribution, production and process control professional. Offering wide range of experience in planning and leading operations in manufacturing environment. Well-versed in contributing to company growth by implementing continuous process improvement, production optimization and development of high-performing teams. History of establishing effective quality control and safety programs with strong background in building successful high-performing teams focused on safety, quality, production and throughput. Eager to take responsibility for ongoing operations or spearhead new production startups.

  • Manufacturing Operations Management
  • Organizational Leadership and Development
  • Operational Excellence
  • Workplace Safety
  • Training & Development
  • Plant Management
  • Lean manufacturing
  • Performance Management
  • Kaizen
  • 5s
01/2015 to Current
Production Process Coach Burton Snowboards New York, NY,
  • Established a high performance work system by creating developmental and planning models for team leaders and employees.
  • Improved methods and procedures for processes, measurement, documenting and workflow techniques.
  • Maximized production, surpassing production records with headcount reduction and major capital investments.
  • Prioritized and prepared production schedules and communicated production goals to team leaders.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Delegated tasks to team leaders and maintenance leaders while monitoring timely completion of tasks to meet project milestones.
  • Established and enforced 5s program successfully while increasing line efficiency and reducing accidents.
  • Worked collaboratively with three departments to enhance processes and implement high performance work system, resulting in 10% increase in profitability.
  • Spearheaded new product startup by implementing and leading training program initiatives contributing to record breaking increase in performance and productivity.
04/2009 to 12/2014
Operations Manager Fedex Champlain, NY,
  • Directed day-to-day operations by spearheading implementation of short-term strategies to achieve business plan and profitability goals.
  • Monitored and directed all aspects of operations by managing five supervisors and two continuous improvement managers in production, safety, equipment, performance, and quality departments.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed profit and loss by following control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Oversaw continuous improvement initiatives in Lean environment to drive gains in quality, flow and output.
06/2008 to 04/2009
Shift Manager Cummins Northlittlerock, AR,
  • Led team of seven supervisors and supporting 450 union employees along with other departments.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Led, designed and implemented training programs and initiatives that contributed to significant increase in productivity.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Established ambitious goals and reward system for supervisors to promote achievement and surpass business targets.
  • Managed departmental budget by monitoring and reducing scrap and controlling production efficiencies.
  • Supported and led safety initiatives resulting in significant reduction and record completion of 2 million hours with no lost time accidents.
  • Prioritized and and assisted in preparing production schedules and communicated production goals to supervisors.
09/2005 to 06/2008
Team Manager Kelloggs Snacks, Keebler City, STATE,
  • Managed five line managers by delegating work assignments across a three shift operation.
  • Coordinated and encouraged professional development among direct reports.
  • Conducted quarterly supervisor performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Established ambitious goals for supervisors and employees to promote achievement and surpass business targets.
  • Led initiatives for improved quality, safety and product performance for manufacturing.
  • Established and accomplished goals for improvements in profits, quality and delivery.
Education and Training
Expected in 12/1991 to to
: Business Administration And Management
Valdosta State University - Valdosta, GA
Expected in 12/2024 to to
MBA: Business Management
University Of Louisville - Louisville, KY

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Resume Overview

School Attended

  • Valdosta State University
  • University Of Louisville

Job Titles Held:

  • Production Process Coach
  • Operations Manager
  • Shift Manager
  • Team Manager


  • MBA

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