production planner iii resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and exceptional multitasker with top-notch verbal and written communication skills. Offering over 15 years of hands-on experience in collecting, analyzing and recording data on progress of planning permission applications and responding to queries about planning permission application process.
Skills
Customer Service
Payroll
Typing (70 WPM)
SAP
Human Resources
Additional Information:
Attention to Detail
Analytical Problem Solving
Microsoft Office Expert Proficiency
Fast Paced Learner
Impeccable Customer Service Skills
Proficiency with Accounting, and Payroll software system
Team Communication
Creative Solutions
Data Analysis
Duty Assignments
Scheduling
Report Creation
Active Listening
Reading Comprehension
Critical Thinking
Team Collaboration
Quality Control
Preparing Reports
Quality Assurance
Scheduling
Review Documents
Record Data
Work History
07/2019 to CurrentProduction Planner IIIFellowship Technologies | , ,
Perform daily tasks in areas such as purchasing, gathering, collecting, recording, tracking, and verifying data and information from multiple sources
Compile, review, and analyze data using software such as SAP to generate reports, statistics, timelines, tables, graphs, correspondence, and presentations
Design processes to enhance work flow and provide data and information to others on functional unit processes and procedures.
06/2018 to 07/2019Client Support SpecialistPaypal | , ,
Acted as a consultant in servicing ADP's products/technologies, supporting clients and solving their problems in areas such as HR, payroll, tax solutions, and software
Provided recommendations to leadership on best practices and training based on client input and experience
Demonstrated exceptional skills in de-escalation techniques, resulting in stellar net promoter scores and overall client satisfaction.
09/2016 to 09/2017Complaints AnalystPgim Global Short Duration High Yield Fund, Inc. | , ,
Processed and documented customer written complaints, responses, and response rebuttals related to personal debt and negative customer service
Initiated proper correspondence via mail, phone, fax, and email to appropriate legal departments and consumers regarding complaint responses
Ensured compliance standards for complaints were met, meeting SLA standards and resolving complaints when applicable.
08/2014 to 09/2017Customer Service AssociateKelsey Seybold Clinic | , ,
Responded to telephone and written inquiries from members and providers, addressing website navigation, transportation coordination, claims payments, and rerouting to appropriate departments for resolution
Met quality and performance metric goals while providing exceptional customer service
Provided feedback on call-related trends to improve policies, processes, and customer service quality.
08/2012 to 08/2014Enrollment Analyst IIAmerigroup | , ,
Operated computer-based accounting software to record, store, and analyze data
Conducted in-depth research and resolution of eligibility inquiries, ensuring accuracy of information input into the database
Processed over 1000 enrollment verification requests and application updates, serving as interim team manager, team lead, and subject matter expert.
Education
Expected in to to Bachelor's | Human Resource Management, Human ResourcesSaint Leo University, Hampton, VAGPA:
Expected in to to Diploma | Computer Science and TechnologyDeVry University, Chicago, GPA:
Expected in 2002 to to | Heritage High School, , GPA:
Skills
Customer Service
Payroll
Typing (70 WPM)
SAP
Human Resources
Additional Information:
Attention to Detail
Analytical Problem Solving
Microsoft Office Expert Proficiency
Fast Paced Learner
Impeccable Customer Service Skills
Proficiency with Accounting, and Payroll software system
Team Communication
Creative Solutions
Data Analysis
Duty Assignments
Scheduling
Work History
07/2019 to CurrentProduction Planner IIIHunnington Ingalls Industries | ,
Perform daily tasks in areas such as purchasing, gathering, collecting, recording, tracking, and verifying data and information from multiple sources
Compile, review, and analyze data using software such as SAP to generate reports, statistics, timelines, tables, graphs, correspondence, and presentations
Design processes to enhance work flow and provide data and information to others on functional unit processes and procedures.
06/2018 to 07/2019Client Support SpecialistADP LLC | ,
Acted as a consultant in servicing ADP's products/technologies, supporting clients and solving their problems in areas such as HR, payroll, tax solutions, and software
Provided recommendations to leadership on best practices and training based on client input and experience
Demonstrated exceptional skills in de-escalation techniques, resulting in stellar net promoter scores and overall client satisfaction.
09/2016 to 09/2017Complaints AnalystPortfolio Recovery Associates | ,
Processed and documented customer written complaints, responses, and response rebuttals related to personal debt and negative customer service
Initiated proper correspondence via mail, phone, fax, and email to appropriate legal departments and consumers regarding complaint responses
Ensured compliance standards for complaints were met, meeting SLA standards and resolving complaints when applicable.
08/2014 to 09/2017Customer Service AssociateHealth Net | ,
Responded to telephone and written inquiries from members and providers, addressing website navigation, transportation coordination, claims payments, and rerouting to appropriate departments for resolution
Met quality and performance metric goals while providing exceptional customer service
Provided feedback on call-related trends to improve policies, processes, and customer service quality.
08/2012 to 08/2014Enrollment Analyst IIAmerigroup | ,
Operated computer-based accounting software to record, store, and analyze data
Conducted in-depth research and resolution of eligibility inquiries, ensuring accuracy of information input into the database
Processed over 1000 enrollment verification requests and application updates, serving as interim team manager, team lead, and subject matter expert.
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