Hardworking commited professional with a passionate empathic approach to customer service and project management. Proficient in coordinating international and domestic shipments, collaborating with carriers, vendors, and internal teams closely to optimize operations Strong analytical skills, with the ability to problem solve in a data driven and fast-paced environment.
Skills
Cross-Functional Team Collaboration
Communication
Customer Service
Time Management
Online Collaboration
Project Management
ROI Understanding
Self Discipline
Leadership
Spanish (Fluent)
Experience
Production Executive, 05/2019 to 02/2020 Pepsico – Springfield, MO,
Cross-functionally supported clients in media and entertainment industry, building impactful bonds with 5-6 clients and 50+ vendors.
Collaborated closely with internal teams, operations, finance, supply chain, and design departments, on a daily average of 5-8 company projects, promoting process optimization.
Used keen eye for detail and analytical skills to manage projects end-to end, accurately developed spreadsheets, compiled compliance forms, processed accurate billing, returns, and purchase orders using documentation and data entry to enhance business operations.
In charge to prepare accurate pricing and sourcing merchandise with units from 100-100k, amortizing shipping and sample costs in to each unit cost, and adding a 30%-40% profit per unit, ensuring return on investment.
Organized and monitored international and domestic shipment transportation, successfully
orchestrating delivery of 35+ drop shipments, adhering to customs, export, compliance specification regulations and clearances.
Communicated with vendors and carrier representatives, following-up with
scheduled shipment transportation dates to achieve timely delivery, expediting as necessary to ensure a timely resolution and delivering positive customer experience.
100% success rate conserving client brand integrity and authenticity.
Server Bartender Trainer, 09/2015 to 05/2019 Heineken France – Miami, FL,
Contributed to opening and establishing 3 store locations, adapting training procedure documentation to collaborate dynamic culture to of new restaurant concepts
Operated in a fast-paced rapidly changing environment, giving exceptional customer service through interpersonal communication skills, while boosting sales from $1500-$3000 each shift.
Successfully trained and supported 50+ incoming team members, prepared data to process 6 month reviews.
Production Assistant, 09/2015 to 01/2017 Salem Communications – Sarasota, FL,
Supported and assisted VP on merchandise projects to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sourced and thoughtfully prioritized project production and shipment of high-quality merchandise for high-profile talk show, successfully enhancing clients' return on investment.
Compiled compliance publications, customs, import, and export documentation and data to adhere to regulations.
Passionately thrived in a collaborative data-driven environment, researching competitive industry trends, processing returns, and purchase orders, tracking merchandise, hang tag, and label inventory.
Worked in a fast-paced environment, used problem solving skills to audit and troubleshoot warehousing inventory problems, by sourcing similar high quality merchandise, optimizing strategies to meet client demands
Managed on average 50-100 calls or emails per day, communicating with vendors, scheduling dispatching of 5-20 drivers nationally to accomplish daily delivery requirements.
Created transportation management system to update internal team, developing data tracking spreadsheets, exercising attention to detail and organization abilities, translating and simplifying to update client on production, maintaining transparent customer relations.
Promotions Manager, 01/2012 to 09/2015 Baja Sharkeez Restaurant Group – City, STATE,
Managed local events, marketing and social media accounts, through courteous customer focused interpersonal communication skills.
Documented weekly progress reports, updated company database with 500 new contacts daily, handled over 300 calls and emails on average
per day, exercising attention to detail and supporting guests, in promotional events.
Used past sales data analytics, to prioritize developing marketing strategies to solve problems ultimately, increasing sales over previous year for 2 store locations.
Education and Training
: Business, Expected in Some College - Santa Monica, CA, GPA:
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