Production Director resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Positive, upbeat professional, brings more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Schedule development
  • Interpersonal and written communication
  • Product and service knowledge
  • Problem Resolution
  • Adaptive team player
  • Conflict mediation
  • Senior leadership support
  • Microsoft Office expertise, Word, Excel, Outlook, Powerpoint
  • Inside and outside sales
  • Negotiation Tactics
  • Numeracy skills
  • Compiling data
  • Data entry
  • Team collaboration
  • Multitasking
  • Schedule mastery
Production Director, 04/2022 - 11/2022
Evine Coon Rapids, MN,
  • The Chronicle was purchased on April 1, 2022 by a large, private, Canadian news media group and three, local, daily Connecticut, small newspapers were merged into Connecticut News Media Inc. to continue publishing separately but sharing resources.
  • Was immediately promoted from production manager at The Chronicle to Regional Production Director/Director of Operations with Connecticut News Media to oversee the acquisition and transition of the the three Connecticut newspapers and their products into the processes and systems of the the new owner/management group.
  • Developed project budgets and production schedules by collaborating with publisher, sales manager and news editors at all three locations. Assessed projects for necessary production resources, profitability and specific revenue goals.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
  • Enforced production quality and processes and kept staff updated on system changes, while ensuring all production schedules and deadlines were met.
  • Trained others in operation and maintenance of workstations and Microsoft, Adobe and Google software to maintain unique styles of each publication.
  • Maintained records of production using Google calendars, Microsoft excel and Google docs and sheets.
Production Manager, 08/2012 - 03/2022
Belfor Mount Clemens, MI,
  • Managed all staff to meet daily and weekly deadlines specific to daily newspaper production. Oversaw ad production and design.
  • Established and updated production schedules to meet deadlines and revenue goals for all other company publications (14) and outside commerical print customers.
  • Prevented and resolved customer issues through daily customer contact and planning with advertising manager and outside print sources.
  • Directed cost reduction and process improvements to boost workflows and productivity while maintaining product quality and revenue goals.
  • Developed and implemented company's move from a hard server to the cloud, designing specific drive and completing data transfer, while meeting all daily production and design goals.
  • Designed and implemented remote work plan, within 2 days of March 2020, Covid19 pandemic onset, and managed staff in production of daily newspaper and all other company products remotely, through March of 2022, until company was sold by owner in April of 2022.
Paraprofessional Educator/Sports Coach, 01/2006 - 08/2012
Town Of Windham, Public Schools City, STATE,
  • Delivered instruction individually and/or in small groups with support from the instructor. Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
  • Maintained focused, inclusive and supportive learning environments. Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Established and coached Freshmen girls volleyball program in coordination with Varsity and JV coaches, accepted JV girls Volleyball position when vacated.
  • Created a positive culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff. Assessed player abilities and assigned positions according to individual strengths.
  • Implemented team practice, meeting and game schedules and communicated important information to players, staff and families.
Call Center Team Lead/Administrative Asst./IT Support Specialist, 10/1993 - 11/2005
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Named "Employee of the Month" three times.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Worked as administrative assistant in package center, downloading daily driver data, processing high value packages, completing daily payroll and working as IT support to resolve data transmission issues and technical problems with UPS DIAD system.
Education and Training
High School Diploma: , Expected in 05/1981
Conard High School - West Hartford, CT
: Health Systems Management, Expected in
University of Connecticut - Storrs, CT

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Resume Overview

School Attended

  • Conard High School
  • University of Connecticut

Job Titles Held:

  • Production Director
  • Production Manager
  • Paraprofessional Educator/Sports Coach
  • Call Center Team Lead/Administrative Asst./IT Support Specialist


  • High School Diploma
  • Some College (No Degree)

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