production resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Focused General Manager with 10+ years background in organizational leadership, training, and management. Engineered and executed operations programs to drive sales and productivity. Articulate communicator adept at creating connections and maintaining customer satisfaction. Committed to improving business structure from the top down, uniting departmental goals under greater company mission, and capitalizing on strategic opportunities which ensure ongoing growth potential.

Work History
02/2022 to Current
Security Officer Legal Sea Foods Hingham, MA,
  • Protect facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitor and authorize entrance and departure of vehicles, cargo trucks and visitors.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Inspected suspicious activities and monitor premises for criminal acts and rule infractions.
  • Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Respond to alarms to ensure that unauthorized access was not granted
  • Armed responder
  • Vehicle search
  • Gather information, identify and implement resolution, planned follow-up and logged and filed incident report to successfully manage complaints
02/2019 to 08/2021
Production Caci International Inc. Jacksonville, FL,

  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Cross-trained existing employees in order to maximize team performance.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs
  • Operated large format printers, Adobe suite software, and facilitated the production of signage
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork, decrease material waste, and improve overall production quality and speed
09/2018 to 01/2019
Operations Manager National Financial Partners Corp. Boston, MA,
  • Managed company operations, including staff hiring, training, development, scheduling and supervision.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Reduced financial discrepancies by meticulously collecting customer payments, issuing refunds and consistently documenting all sales information.
  • Acted as company representative to potential customers, vendors and external stakeholders.
  • Administered budgeting, financial operations and payroll activities to effective business accounting.
  • Communicated with clients to educate on offerings, promote product features and express value to boost sales.
  • Managed and allocated staff and material resources to meet production goals.
  • Generated comprehensive reports regarding incidents, events, and important business matters.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Met and exceeded operational, financial and production goals through aligning strategies and tactical initiatives to local market strategies, consistently meeting sales goals at 105-120%.
  • Achieved maximum return for business by supervising finance management, human resources and customer relations.
  • Manage POS systems, cash/drawer reconciliation, cash management, and bank deposits.
  • Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
03/2013 to 10/2018
Vice President Hyatt Monterey, CA,
  • Leveraged expertise in marketing techniques and client relationship management to drive client satisfaction and loyalty.
  • Led contract negotiations and account acquisitions resulting in increased new client acquisition.
  • Developed marketing plans to drive revenue and increase company growth.
  • Facilitated identification of new sales opportunities and utilized innovative strategy to acquire new accounts.
  • Monitored and developed strategic networking opportunities and partnerships to increase market presence.
  • Worked with designers and production staff to create high-quality and brand-specific ads.
  • Planned client relationship cultivating events to promote growth, resulting in expansion of clientele base by 60%.
  • Helped local clients expand business operations through targeted advertising.
  • Controlled costs and maximized spending through restructuring of budgets related to labor, capital assets, inventory purchasing, and technology upgrades.
  • Set project timelines and kept teams on task to complete milestones according to schedule.
  • Maintained project quality with hands-on management style.
  • Cultivated and strengthened lasting client relationships.
  • Generated and developed leads to acquire new clients.
  • Managed all aspects of talent acquisition and retention functions for employees, including yearly performance reviews and quarterly assessments.
  • Review processing schedules and production orders.
  • Conducted new hire orientations and training sessions, and trained current employees on new equipment, techniques, and procedures.
  • Performed background checks on employee prospect to ensure sound character
08/2009 to 03/2013
General Manager Company Name City, State,
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Used graphic design and other programs: Illustrator, Photoshop, Acrobat, Word, Excel, Power Point, etc.
  • Managed staff, overseeing any personnel grievances and supervising performance.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Inspected finished products to ensure quality and adherence to customer specifications.
  • Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation
  • Developed training programs using classes and instructional methods to support long-term employee development and performance objectives
Expected in 05/2006 to to
High School Diploma:
Walter Payton College Prep - Chicago, IL
  • Cost control and budgeting
  • Team building and leadership
  • Employee management/ training
  • Proficient in: Excel, Word, Illustrator, Acrobat, Photoshop, PowerPoint
  • Strategic planning and implementation
  • Goal attainment
  • Verbal and written communication
  • Organization and attention detail
  • Critical thinking and problem solving
  • Supervision:
    Supervised team to monitor activity and goal achievement.
  • Marketing & Sales:
    Implemented marketing strategies which resulted in 100% growth of sales within the first year.
  • Staff Development / Training:
    Trained staff in sales, production, and design. Mentor individuals to reach full potential in work and life.
  • Personal Training Fundamentals Certificate
Native or Bilingual
Limited Working

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Resume Overview

School Attended

  • Walter Payton College Prep

Job Titles Held:

  • Security Officer
  • Production
  • Operations Manager
  • Vice President
  • General Manager


  • High School Diploma

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