To utilize my 15 years of experience in the healthcare industry as a field service technician to acquire a position within your company. My experience , knowledge and skills in the hospital environment can be an asset to help build a solid customer base , earn customer loyalty and build long term relationships while providing professional technical and on-site product support.. Build a strong revenue based service business and operate in a efficient ,professional and profitable manor.. I am confident my outlook and approach to customer service will help in new product sales and post sale service support for both the clinical and maintenance staff.
Provided excellent customer technical and on-site support, pre and post sales product training, new product marketing in-services for both the clinical and maintenance staff. Worked closely with my sales reps to build a profitable revenue based service business..
Involved in all aspects of new hire ride longs, training and development. Involved in the best practices group for new ideas on how to help improve field service. Built a strong parts and service revenue stream and achieved my goal 10 years in a roll with 20% growth or higher. Worked with the hospital engineering and clinical directors to evaluate equipment , determine the condition of product , present service contract proposals, preventive maintenance programs and solutions to product repair and replacement while managing a large service territory.
Field service support , product maintenance, installation and customer training.. Preventive maintenance , service contract sells and training staff on the equipment. Received service calls and responded to the customer in a timely manor. Ability to identify and troubleshoot equipment efficiently. Maintained excellent customer relationships.
Studied all aspects of electronics in theory and lab.. This training helped propel me to become an excellent field service technician..
Obtain a business management degree to help with my professional and personal growth..
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