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product quality assurance resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated QA Analyst/Software Test Analyst with 10 years of experience in the field of Software Quality Assurance (QA), Software Testing, and System Verification and Validation (V&V) in SaaS applications and products like Application Tracking System and Access Control system. Having strong record of maintaining positive relationships with customers, clients, and individuals working under me. Quick learner and self-starter with the ability to work in a fast paced environment.

Skills
  • Testing plans
  • JIRA
  • Bug Tracking
  • SQL - Database Querying
  • Regression Testing
  • Cross Platform Testing
  • Usability Testing
  • Scrum
  • Systems Integration
  • Data Validation
  • Systems Development Life Cycle (SDLC)
  • Quality Management
  • Web Application Development
  • Hardware and software installation
  • Automation Knowledge
  • Lambda
Education
University of Madras Chennai, India, Expected in 06/2009 MBA : Human Resources - GPA :
University of Madras Chennai, India, Expected in 05/2006 Bachelor of Science : Mathematics - GPA :
Certifications
  • ISTQB Certified Professional at Foundation Level in Software Testing - 2012
  • BrainBench Certified in Software Testing - 2009
Work History
News Corporation - Product Quality Assurance
Princeton, NJ, 08/2021 - 11/2022


  • Strong knowledge of Software Life Cycle (STLC) and Good Knowledge on Software Development Life Cycle (SDLC), Agile and QA Methodologies.
  • Experience in Web application testing, Mobile application testing in iOS and Android on phones and tablets.
  • Conducted System testing of applications and reported bugs efficiently, retested fixes to ensure quality of the solution.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Created and achieved product quality objectives and met product specifications.
  • Designed, documented and executed test scenarios to identify software bugs.
  • Acted as SME on the product features knowledge transfer
  • Reported progress, test metrics and results to project stakeholders.
  • Understand and leverage existing manual and/or automated test cases; where needed, design and develop new test cases in line with the test strategy and plan
  • Participate in team review of requirements/design documentation for purposes of test planning and to validate requirements testability - define test environment requirements and develop expertise in the application under test
  • Participated in product design reviews to provide input on functional requirement, product designs, schedules, or potential problems.
  • Performs Product testing of applications.
  • Provide feedback and recommendations to developers on software usability and functionality.
  • Documented software defects, using a Defect tracking system and report defects to software developers.
  • Review all deliverables to ensure Test process protocols/ internal quality processes are meticulously followed in project.
  • Perform in depth product analysis as part of playing and testing for better understanding of its functioning and gathering feedback, providing suggestions for product improvements
  • Reviewed project specification documentation to create appropriate testing methodologies.
Ricoh Americas Corporation - Test Lead
Medford, MA, 12/2015 - 02/2020
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Working experience of Agile software lifecycle and Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Ability to work on complex testing projects and drive results by working across all levels
  • Enforced software quality standards within the development team and ensured all bugs were updated in the defect tracking system.
  • Critical member of new product rollouts – testing and gathering data
  • Participates in product design reviews
  • Key member to train new QTs to the quality department
  • Optimized test cases to maximize success of manual software testing.
  • Managing the test data by documenting the results of each test cycle to identify flaws.
  • Running diagnostic and system testing and presenting the information to the relevant stakeholders.
  • Defined, created and controlled testing environments for successful software deliverables.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Worked with supervisors to improve testing capabilities.
  • Executed test cases and documented defects, confirming resolution and mitigation of defects.
  • Defined and identified test cases for new application development.
  • Directed teams completing regression tests to support successful product development stages.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Developed and maintained defect databases for known issues.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Created testing scenarios for long-term and expedited development schedules.
Cognizant Technology Solutions, CTS - Test Analyst
City, STATE, 12/2007 - 10/2013
  • Understand and analyse the requirements (from the requirement document) to identify the testable requirements.
  • Create the traceability matrix and Create requirement query tracker to track any clarification
  • Create Test Scenarios, Test cases and seek review as required
  • Review the test cases and traceability matrix to ensure total coverage of requirements
  • Identify & create Test data required for the testing activity.
  • Perform System Testing, Regression Testing, Sanity/Smoke Testing
  • Record the defects in the defect tracking system and performed retesting
  • Seek sign off from the client at various stages of the cycle as required
  • Monitor various builds delivered by the development team
  • Organize and conduct defect triage meeting.
  • Prepare daily / weekly reports and Conduct root cause analysis of the defects.
  • Coordinate with the stakeholders to make “Go” decision based on test results and test closure summary report.
  • Schedule and Conduct Retrospection meetings with the stake holders
  • Promoted as Onsite coordinator and worked for Dun & Bradstreet client in UK for 2 years

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Resume Overview

School Attended

  • University of Madras
  • University of Madras

Job Titles Held:

  • Product Quality Assurance
  • Test Lead
  • Test Analyst

Degrees

  • MBA
  • Bachelor of Science

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