Product Owner Scrum Master Business Analyst resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly-skilled professional bringing more than 8+ years of experience in IT with a proven track record of success as a Product Owner, Scrum Master, Business & Systems analyst, QA & UAT tester. Cheerful advocate for Agile practices with an emphasis towards leading team growth and delighting customers.
Certifications
PSPO I – Professional Scrum Product Owner level I – 04/2016
PSM I – Professional Scrum
Master level I – 04/2016
Skills & Software
Personal: Ambitious, charismatic, self-starter, problem solver, leader by example
04/2016 to CurrentProduct Owner/ Scrum Master/ Business AnalystAmerican International Group | Washington, MN,
Successfully started & maintained timelines for 3Â projects simultaneously as part of a high-profile, 5 year, $22MM program to commonize a CRM & impacted systems for a company with an aggressive growth strategy through numerous acquisitions
Facilitated inception process for building project backlogs and identified key stakeholders to ensure engagement
Groomed & refined user stories with technical leads & development teams to ensure understanding of acceptance criteria and alignment with strategic vision
Gathered estimates on stories from development teams for velocity tracking & escalation of burn down concerns
Reported current status, impediments, risks, and dependencies to the program manager
Assisted program manager with bi-weekly accumulation of key project facts for executive leadership meetings
Facilitated process improvements by learning & teaching effective utilization of the leveraged Agile application life cycle management tool
04/2014 to 04/2016Product Owner/Scrum Master/Senior IT Systems AnalystAsure Software | Rochester, NY,
Challenged a dedicated product team of 10 developers to design and build an innovative, multi-million dollar, Software as a Service product from scratch based on strategic vision derived from collaboration with senior management
Managed backlog priorities & road map timelines through tracking development velocity, engaging customers to discuss needs, and leveraging competitive analysis of industry leading products while considering alignment with product strategic vision
Managed backlog priorities for features, defects, & technical debt, broke down epics, and refined user stories through collaboration with product team & other key stakeholders
Advocated & successfully transitioned product team towards execution of extreme programming practices, test driven development, Dev-Ops support model, & continuous delivery releases based on organizational goals
Fostered a collaborative environment through encouraging cross-team communication to identify & coordinate dependencies
Resolved or escalated impediments to ensure development team focusÂ
Collaborated with financial analysts to create product cost model, business case , and competitive pricing for executive approval of new product
Created 20+ knowledge base articles for product consumers; 10+ Process Models & internal triage documents for help desk support; 15+ API documents for advanced product consumers; 6+ Use cases for product portal page; Pitch deck for sales teams
Managed product Beta release with 100+ customers and gathered feedback utilized for go-live evaluation with senior management
Launched new product with proper considerations & approvals from key stakeholders
Gathered metrics utilized for measurements of success & presented monthly to senior management & quarterly to the organization along with demos of new product functionality
Encouraged constant improvement through facilitation of retrospective sessions
09/2012 to 04/2014Product Development AnalystPearl Companies | Orlando, FL,
Managed product development of base product offering utilizing Scrum and Kanban Agile methodologies while working on client implementations through an iterative process
Prioritized & translated epics into consumable user stories with acceptance criteria
Facilitated grooming, planning, and estimation sessions with development teams
Facilitated onsite JAD sessions to complete gap analysis, requirement elicitation, use case creation, and business process modeling with multi-million dollar clients
Wrote 100+ business requirement documents for client implementations and completed configurations
Performed onsite product demos for clients
Created training documentation for end users for multiple business channels
04/2012 to 09/2012Quality Assurance Test AnalystApex Systems | Menomonee Falls, WI,
Reviewed requirement and functional specification documents for test planning
Created 100+ End-to-End use cases/test plans and Component/Regression test scripts for functional and back-end SQL testing against Microsoft SQL and Oracle databases
Facilitated use case /test plan reviews with cross-functional team members
Ensured deliverables met functional and design specifications and requirements
Isolated, replicated, and reported defects and verified defect fixes
Tested and resolved issues with third party service integration
Led the training of 30 existing testers on mortgage business practices and procedures Trained new QA analysts
09/2011 to 04/2012IT Business AnalystAurora Bank FSB | City, STATE,
Wrote 50+ business requirement documents to enhance newly implemented loan origination system
Identified & escalated system issues and collaborated with third party developers for defect resolution
Identified system functionality gaps and worked towards resolution
Worked with database management teams to convert CSV data extracts to XML format for downstream system consumption
Managed coding releases in the Correspondent business channel for third party systems
Served as subject matter expert & system admin for newly implemented system
Smoke tested new releases bi-weekly, after hours
Trained and assisted 50+ end users on new system functionality
11/2010 to 09/2011UAT TesterAurora Bank FSB | City, STATE,
Wrote and executed scripts to black-box test a new system implementation
Worked with testing lead to create a regression testing template, which reduced the script creation and execution time by 99%
Assisted in identifying, troubleshooting, logging, and resolving over 1,000+ system issues for new implementation in 6 months
Collaborated with end-users to identify business needs and log enhancement requests
Education
Expected in 2007Associates Degree | Business AdministrationSt. Louis Community College, St. Louis, MOGPA:
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Resume Overview
School Attended
St. Louis Community College
Job Titles Held:
Product Owner/ Scrum Master/ Business Analyst
Product Owner/Scrum Master/Senior IT Systems Analyst