Product Owner Scrum Master Business Analyst resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly-skilled professional bringing more than 8+ years of experience in IT with a proven track record of success as a Product Owner, Scrum Master, Business & Systems analyst, QA & UAT tester. Cheerful advocate for Agile practices with an emphasis towards leading team growth and delighting customers.

PSPO IProfessional Scrum Product Owner level I – 04/2016

PSM IProfessional Scrum Master level I – 04/2016

Skills & Software

Personal: Ambitious, charismatic, self-starter, problem solver, leader by example

Methodologies: Scrum, Kanban, Lean, XP, FDD, iterative, & Waterfall

ALM: JIRA, VersionOne, Trello, Kanbanize

Misc Technology: AMQ, Github, Kibana, Splunk, Toad, SOAPUI, Advanced REST client, Orchestrate RB, SQL

Communication: Slack, HipChat, Lync, misc. video conferencing systems

CRM: SalesForce, SalesEdge, Pardot, Merkle CDI engine
Work History
04/2016 to Current Product Owner/ Scrum Master/ Business Analyst American International Group | Washington, MN,
  • Successfully started & maintained timelines for 3 projects simultaneously as part of a high-profile, 5 year, $22MM program to commonize a CRM & impacted systems for a company with an aggressive growth strategy through numerous acquisitions
  • Facilitated inception process for building project backlogs and identified key stakeholders to ensure engagement
  • Groomed & refined user stories with technical leads & development teams to ensure understanding of acceptance criteria and alignment with strategic vision
  • Gathered estimates on stories from development teams for velocity tracking & escalation of burn down concerns
  • Reported current status, impediments, risks, and dependencies to the program manager
  • Assisted program manager with bi-weekly accumulation of key project facts for executive leadership meetings
  • Facilitated process improvements by learning & teaching effective utilization of the leveraged Agile application life cycle management tool

04/2014 to 04/2016 Product Owner/Scrum Master/Senior IT Systems Analyst Asure Software | Rochester, NY,
  • Challenged a dedicated product team of 10 developers to design and build an innovative, multi-million dollar, Software as a Service product from scratch based on strategic vision derived from collaboration with senior management
  • Managed backlog priorities & road map timelines through tracking development velocity, engaging customers to discuss needs, and leveraging competitive analysis of industry leading products while considering alignment with product strategic vision
  • Managed backlog priorities for features, defects, & technical debt, broke down epics, and refined user stories through collaboration with product team & other key stakeholders
  • Advocated & successfully transitioned product team towards execution of extreme programming practices, test driven development, Dev-Ops support model, & continuous delivery releases based on organizational goals
  • Fostered a collaborative environment through encouraging cross-team communication to identify & coordinate dependencies
  • Resolved or escalated impediments to ensure development team focus 
  • Collaborated with financial analysts to create product cost model, business case , and competitive pricing for executive approval of new product
  • Created 20+ knowledge base articles for product consumers; 10+ Process Models & internal triage documents for help desk support; 15+ API documents for advanced product consumers; 6+ Use cases for product portal page; Pitch deck for sales teams
  • Managed product Beta release with 100+ customers and gathered feedback utilized for go-live evaluation with senior management
  • Launched new product with proper considerations & approvals from key stakeholders
  • Gathered metrics utilized for measurements of success & presented monthly to senior management & quarterly to the organization along with demos of new product functionality
  • Encouraged constant improvement through facilitation of retrospective sessions
09/2012 to 04/2014 Product Development Analyst Pearl Companies | Orlando, FL,
  • Managed product development of base product offering utilizing Scrum and Kanban Agile methodologies while working on client implementations through an iterative process
  • Prioritized & translated epics into consumable user stories with acceptance criteria
  • Facilitated grooming, planning, and estimation sessions with development teams
  • Facilitated onsite JAD sessions to complete gap analysis, requirement elicitation, use case creation, and business process modeling with multi-million dollar clients
  • Wrote 100+ business requirement documents for client implementations and completed configurations
  • Performed onsite product demos for clients
  • Created training documentation for end users for multiple business channels
04/2012 to 09/2012 Quality Assurance Test Analyst Apex Systems | Menomonee Falls, WI,
  • Reviewed requirement and functional specification documents for test planning
  • Created 100+ End-to-End use cases/test plans and Component/Regression test scripts for functional and back-end SQL testing against Microsoft SQL and Oracle databases
  • Facilitated use case /test plan reviews with cross-functional team members
  • Ensured deliverables met functional and design specifications and requirements
  • Isolated, replicated, and reported defects and verified defect fixes
  • Tested and resolved issues with third party service integration
  • Led the training of 30 existing testers on mortgage business practices and procedures Trained new QA analysts
09/2011 to 04/2012 IT Business Analyst Aurora Bank FSB | City, STATE,
  • Wrote 50+ business requirement documents to enhance newly implemented loan origination system
  • Identified & escalated system issues and collaborated with third party developers for defect resolution
  • Identified system functionality gaps and worked towards resolution
  • Worked with database management teams to convert CSV data extracts to XML format for downstream system consumption
  • Managed coding releases in the Correspondent business channel for third party systems
  • Served as subject matter expert & system admin for newly implemented system
  • Smoke tested new releases bi-weekly, after hours
  • Trained and assisted 50+ end users on new system functionality
11/2010 to 09/2011 UAT Tester Aurora Bank FSB | City, STATE,
  • Wrote and executed scripts to black-box test a new system implementation
  • Worked with testing lead to create a regression testing template, which reduced the script creation and execution time by 99%
  • Assisted in identifying, troubleshooting, logging, and resolving over 1,000+ system issues for new implementation in 6 months
  • Collaborated with end-users to identify business needs and log enhancement requests

Expected in 2007 Associates Degree | Business Administration St. Louis Community College, St. Louis, MO GPA:

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Resume Overview

School Attended

  • St. Louis Community College

Job Titles Held:

  • Product Owner/ Scrum Master/ Business Analyst
  • Product Owner/Scrum Master/Senior IT Systems Analyst
  • Product Development Analyst
  • Quality Assurance Test Analyst
  • IT Business Analyst
  • UAT Tester


  • Associates Degree

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