Product Owner Agile Coach resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Ambitious Agile Coach/Scrum Master/Product Owner, experienced in creating business solution software and developing Agile Teams to create quality software and Team throughput.

Looking for a position where I can coach Teams to excel in value delivery, coach teams on Agile principles and best practices, while supporting them to meet and exceed deliverable expectations.

Co-Host of "The Agile Standup Podcast"

  • Leadership
  • Experienced with Team Transformations
  • Certified Scrum Professional (CSP-SM, CSP-PO), through Scrum Alliance
  • Creative Team Design
  • Expert in facilitation of Scrum Ceremonies
  • Expert in Creating Agile User Stories
  • Ability to connect with and coach anyone
  • Excellent Communication Skills, Oral & Written
  • Excellent understanding of API and Database construction
  • Able to work with developers, local and around the world
Product Owner/Agile Coach, 06/2020 to Current
Bigbear.AiReston, VA,
  • Became Subject Matter Expert on Reporting needs of LOBs within Wells Fargo to develop software solutions to support the transition away from using LIBOR (London Interbank Offered Rate) by 2023.
  • Developed and Performed Agile Training/Skills Development series to prepare both Product and Technical Teams for an upcoming Agile Transformation.
  • Worked closely with Wells Fargo Agile Coaches on strategy/plan for two Agile Team Transformations that make up the ECMD/CLM Development Team.
  • Coached five Product Owners and facilitated "User Story Workshops" to help develop user story writing skills.
  • Worked with eight LOBs to understand their needs and outlined new feature plans and specifications, including how, where and when of each component needed to perform remediation of LIBOR impacted documents.
  • Successfully partnered with Development Team and Stakeholders to deliver a programmatic system for identifying the "most enforceable term" for a series of documents/contracts - aiding in LIBOR-related document remediation efforts.
  • Performed deep-dive and concise product demonstrations to executive staff and user-base in order to increase awareness on the product.
Agile Coach/Scrum Master, 08/2017 to 06/2020
LeidosMount Vernon, IL,
  • Deeply involved in Agile Team transformations within Wells Fargo.
  • Guided teams on how best to apply Scrum within their current work structure while promoting Agile as a more productive framework.
  • Created Presentations to Management and Executives on best Agile Practices and gave opinion/analysis on ways to improve current processes.
  • Analytical experience with learning unfamiliar processes for multiple business functions from multiple enterprise sources, and translating that functional knowledge into technical requirements for simultaneous projects in a timely manner.
  • Capture, research and create requirements for CDD (Customer Due Diligence) software.
  • Gained extensive knowledge of Anti-Money Laundering and Bank Secrecy Act regulations.
  • Experience leading subject matter expert workgroups for multiple projects to elicit and document user requirements, and translating those requirements into user stories with valid acceptance criteria.
  • Facilitation experience in conducting business requirements workshops and sessions with subject matter experts located both remotely and on site.
Product Owner, 03/2016 to 08/2017
HorizontalWashington, DC,
  • Work with Developers (overseas and domestic) daily.
  • Coordinate Sprints and create requirements based on observation, market trends, and user feedback.
  • SME for ALLDATA Manage Online
  • Created a version of ALLDATA Manage Online for sale in the Mexican market.
  • Serve as a liaison between developers in Mexico and United States for Manage Online product.
  • Plan and carry out releases for ALLDATA Manage Online.
  • Perform demos and provide training for all of ALLDATA’s products.    
  • Work with Developers and speak to requirements and the long-term vision of products.
  • Run Grooming sessions
  • Plan and prioritize work for product and scrum team.
  • Serve as a liaison between product owners, development teams and IT leadership.
  • Groom and refine backlog.
  • Work with the Marketing team to coordinate Customer communication and create Marketing materials.
  • Technical understanding of API infrastructure and business value.
  • Provided product overview for company CEO and staff.
  • Negotiate priorities with stakeholders and developers.
  • Create queries and filters in JIRA
  • Experience using Agile methods, concepts and theories in situations to solve problems, classify and organize data, deconstruct components, combine and relating knowledge from several areas to reach a preferred outcome.
  • Experience documenting, comparing, and contrasting requirements gathered from multiple parties and organizing, interpreting, and presenting them in a way that allows for all opinions to be considered and for involved stakeholders to prioritize their needs efficiency. 
  • Experience in strategic planning and change management, including planning, analyzing and evaluating programs and approaches.
  • Experience with Lean Process Management, working with business stakeholders to streamline their processes. 
  • Ability to map out and coordinate the dependencies between teams and the organization.
  • Negotiate stories with developers in order to reach a deliverable within a time frame.
Technical Writer, 01/2015 to 03/2016
  • SME for the entire ALLDATA Product line.
  • Wrote support and internal documentation on product and best-practice use.
  • Gave product demos to internal and external business partners.
  • Constructed a team and wrote content specifically for ALLDATA social media and creative efforts.
Master of Arts: Organizational Leadership, Expected in 05/2020
Brandman University - Walnut Creek, CA,

Studied leadership approaches, coaching stances and organizational hierarchies to understand the purpose and effect of those approaches on organizations and industries all over the world.

Since graduating, have been successfully able to apply many practices within my organization, such as Hershey & Blanchard's "Situational Leadership Model"

Bachelor of Arts: Mass Communication and Journalism, Expected in 2013
California State University, Fresno - Fresno, CA,

Studied and received a BA degree in Mass Communication and Journalism, with an option in Advertising. I studied advertising, marketing strategies and campaigns, as well as created my own. I also wrote advertising copy and press releases for CSU, Fresno music events.

Associate of Arts: Liberal Arts, Expected in 2010
Fresno City College - Fresno, CA,

Studied and received an AA degree in Liberal Arts, while taking additional English classes to further explore writing and literature.

Activities and Honors
  • Certified Scrum Practitioner Scrum Master (CSP-SM) Scrum Alliance
  • Advanced Certified Scrum Master (A-CSM) - Scrum Alliance
  • Certified Scrum Master (CSM) - Scrum Alliance
  • Advanced Certified Scrum Product Owner (A-CSPO) - Scrum Alliance
  • Certified Scrum Product Owner (CSPO) - Scrum Alliance
  • Certified Agile Leadership 1 (CAL1)
  • Certified LeSS Practitioner (CLP)
  • Certified Scrum@Scale Practitioner
  • Kanban Management Professional (KMP) - Lean Kanban University
  • WalkMe Certified Builder
  • Wrote Social Media content for ALLDATA and created campaign strategies for Social Media, driving leads and closing sales
  • Developed a working relationship with the Director and members of the Florida Department of Agriculture in order to investigate and help Florida Repair Shop owners understand and operate legally, in regards to Estimate and Invoice documentation
  • Write comedic and creative material for Second City and private individuals
  • Co-Host of “The Agile Standup Podcast”

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Resume Overview

School Attended

  • Brandman University
  • California State University, Fresno
  • Fresno City College

Job Titles Held:

  • Product Owner/Agile Coach
  • Agile Coach/Scrum Master
  • Product Owner
  • Technical Writer


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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