Produce Manager resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
I have been in the grocery retail business for 9 years and would like to continue on a career path that allows me to utilize my proven and successful talents in quality
customer service, organization, and social service. My drive applies a strong work ethic and motivational skills to achieve store goals, as well as employee and world class customer satisfaction. My leadership skills have served me well over the past few years as a produce manager, and I would like to expand my leadership that is why I am seeking to become a Co- Manager.
Skills
Superior customer service skills
Personnel development
Customer relations
POS systems
Detail-oriented
Creative
Exceptional communication skills
Quick learner
Floor set design expertise
Merchandising
Goal-oriented
Strategic thinker
Work History
Produce Manager, 06/2014 - Current Erewhon Market – Venice, CA,
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets
Scheduled and led daily department meetings for all employees.
Trained and developed my backup manager on ISP system and key sales tactics.
Generated repeat business through exceptional customer service.
Conducted store inventories once per period.
Achieved a shrink goal of 4.8% at store 520
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Fostered an environment which encouraged continual process improvements.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Managed work flow to exceed quality service goals.
Maintained up-to-date knowledge of product and service changes.
Produce Manager, 05/2012 - 06/2014 Erewhon Market – Los Angeles (Fairfax), CA,
Promoted from Team Leader to Produce Manager within 6 months.
Interviewed job candidates and made staffing decisions.
Managed staff of 14 sales associates and 2 team leaders
Assigned employees to specific duties to best meet the needs of the department such as: merchandising product, builidng WOW displays, and writing the order.
Instructed staff on appropriately handling difficult and complicated situations with unhappy customers and how we can provide each and every customer highly satisfied.
Hired, trained and evaluated personnel in the produce department
Scheduled and led daily department meetings for all of my employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Reported to the store manager regarding all store and staff issues.
Increased sales volume by 10% in less than 2 years.
Generated repeat business through exceptional customer service.
Conducted perishable inventories once per period.
Produce Lead, 11/2011 - 05/2012 Wal-Mart – Port Saint Lucie, FL,
Promoted from clerk to Produce Lead within 3 months.
Was assigned to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Trained personnel in sales and marketing perishable products correctly
Examined merchandise to verify that it was correctly priced and displayed.
Brought new ideas concerning customer service
Displayed superior leadership skills to my peers
Central Check Out Partner, 08/2011 - 11/2011 Raley's And Belair – West Sacramento, CA,
Assisted customers efficiently through the check out process
Provided exceptional customer service for our customer through engaging in conversation providing a pleasing experience
Counted cash drawers daily never having overs or shortages
Politely assisted customers in person and via telephone.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Maintained cleanliness and presentation of the production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
All-purpose clerk, 03/2005 - 08/2011 Frys Food And Drug – City, STATE,
Was able to display my gained skills in excellent customer service and proficiently help Kroger's customers with their questions, concerns, and any demanded information about our products.
Worked in all areas needed including customer service desk, grocery, front end check out, pre-management, dairy lead, floral, produce, and GM
Scheduling and any other administrative work that was necessary.
Utilized all my skills so that I was able to work hard and efficiently under a complex customer service situation.
Was of great prodigious help to minimize any escalating problems happening in the store with any of our consumers.
Was always willing to take responsible action when I was needed in a certain area of our store.
My main focus is to pay great attention to detail and also strive to keep well organized and provide a welcoming and pleasant atmosphere.
Enjoy working in fast-paced settings and work well under pressure and stress.
Conducted store inventories once per quarter.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
Associate of Arts: Business Management, Expected in Some College - Pima Community College - Tucson, AZ GPA:
Certifications
Fork Lift Certification
Kroger Risk Management Department
HEB Fork Lift Certification
Additional Skills
Accounting, Administrative, Business Management, CAO, Cognos, ESchedule, Customer Care, FAST, Fork Lift, Kronos, Mac OS, Microsoft Excel, Microsoft XP, Microsoft Outlook, Powerpoint, Microsoft Windows, Microsoft Word, Peoplesoft, Quick Books, Risk Management
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.