Highly motivated retail grocery professional, specializing in produce department management, sales, and inventory control. Excels in employee leadership and development, multi-tasking, and customer service. Consistently focused on delivering an exceptional product and positive customer experience.
Assisted in remodels and re-grand openings at stores 1486,1573,1646,1581,1158, 3256, 0259, and 3279. Oversaw the re-grand openings of stores 1581 and 3256 while the Field Merchandiser was on another assignment. This allowed me the opportunity to plan and manage the days leading up to a re-grand opening. Maintained a shrink target below the company target every year since being promoted to a Produce Manager, 9 years in all. I was able to achieve great shrink results by ensuring produce best practices were being utilized every day. I consistently showed positive sales and gain figures. I was able to do this by fostering great team work, well planned scheduling, proper inventory control, and an excellent shopping experience.
Promoted to store 3279 to manage a larger volume department and larger staff. Assisted in the mentoring of multiple PDM's (Produce Department Managers) throughout the district. Shrink was 100% gap closed every year since 2009 by maintaining produce best practices. As OSAT (Overall Satisfaction) came into our company, I have worked with my team to take our department to the next level. My departments' OSAT score for 2013 finished at 74.0%, putting us in the top 20 percent of the division.
As Produce Manager at store 0259, I ensured World Class Service and delivered Best in Class produce on a daily basis. Shrink was 100% gap closed from 2005-2009. My team was able to achieve this through utilization of produce best practices.
Promoted from helper clerk to produce clerk where I was taught the importance of produce best practices and standard operating procedures. Delivered excellent customer service by greeting and assisting each customer. Merchandised sales floor daily to meet company standards. Completed a series of training sessions to be promoted to produce manager.
Sexual harassment training
Food Safety II certified
COOL (Country of Origin Labeling) certification
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