LiveCareer-Resume

produce associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Bilingual Grocery Stocker smoothly evaluates shipments and checks out customers. Possesses excellent communication skills and strong commitment to teamwork. Devoted to satisfying customers and delivering current, well-organized stock and updated promotional pricing.

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Teller with 1 year of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information.

Skills
  • Merchandising produce
  • Ordering products
  • Sanitizing procedures
  • Product displays
  • Inventory on a hand held device called Zebra
  • Creating invoices on a computer
  • Keeping track of weekly sales
  • Answering customer's needs on the phone
  • Product knowledge
  • Safety standards
  • Store appearance
  • Adaptive team player
  • Dependable and reliable
Experience
Produce Associate, 03/2016 - Current
Sam's Club El Paso, IL,
  • Greeted customers and provided immediate and courteous service.
  • Restocked produce and removed expired or damaged merchandise.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Prepared products by adding tags and readying pallets for restocking.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Monitored work environment to maintain safety, cleanliness and organization.
  • Checked prices and located products for customers.
  • Received and unloaded new products upon delivery, checking for damage and order accuracy.
  • Assisted customers with product, promotion and policy information.
  • Operated balers, power jacks and slicing machines.
  • Reviewed tags on product shelves and made requested pricing changes.
  • Updated signage to reflect current pricing and promote target merchandise.
  • Maintained current and accurate inventory by completing daily cycle counts and monthly audits.
  • Reviewed planograms and end cap placements to properly merchandise items.
  • Helped to complete inventory audits every month.
Customer Service Representative/ Teller, 06/2006 - 04/2007
Nebraska Medical Center Elkhorn, NE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 25 inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in 85% reduction in complaint calls.
  • Worked with the manager to develop customer service improvement initiatives.
Daycare Teacher, 09/2003 - 06/2006
Michaels Stores Charlottesville, VA,
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills such as colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Implemented warning and timeout strategies to encourage good behavior.
  • Introduced learning activities and imaginative play materials for children to explore and manipulate.
  • Identified symptoms of emotional and developmental issues and alerted parents or guardians.
  • Escorted children on outings and trips to local parks and zoos.
  • Read stories to children and taught painting, drawing and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Enforced behavior expectations at all times.
  • Planned and led games, reading and activities for groups of upto 12 children.
  • Introduced groups of 6 toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
  • Implemented sign language into daily teaching routines, resulting in being able to communicate with toddlers.
Cashier, 04/1984 - 05/2001
Furr's Supermarket City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Processed 100 transactions per day with exceptional accuracy.
Education and Training
High School Diploma: , Expected in 05/1982
-
Artesia High School - Artesia, NM
GPA:
Status -
Languages
English :
Professional:
Negotiated :
:
Spanish :
Professional:
Negotiated :
:

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Resume Overview

School Attended

  • Artesia High School

Job Titles Held:

  • Produce Associate
  • Customer Service Representative/ Teller
  • Daycare Teacher
  • Cashier

Degrees

  • High School Diploma

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