processing associate quality assurance associate resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Microsoft Office Word, Excel, and PowerPoint and proficient in Lotus Notes. Successfully demonstrated strong analytical and problem solving skills. Detail oriented with exceptional organization skills. Strong organizational and prioritization skills. Proven ability to work within projected time lines with attention to detail. Able to work independently but also support a team environment. Customer Service experience, ability to multi-task and to maintain confidentially.

Work History
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07/2000 to 07/2014 Processing Associate & Quality Assurance Associate Nana Regional Corporation | Ann Arbor, MI,
  • Established incoming applications with customer request to open annuity contracts.
  • Maintained all existing contracts.
  • Screened all documents for in good order requirements in order to process the request.
  • Processed transactions in all areas related to annuities in a timely fashion such as monetary transactions and cost basis on annuity contracts. Processed exchanges from fund to fund, redemptions to other accounts as well as to other carriers. Processed all clerical items such as address changes, beneficiary changes, structure changes and any other request from the client that met requirements. Processed Lost of Love Ones request for beneficiary claims, Processed electronic funds transfers and automatic withdrawals per the client request.
  • Acted as a liaison between clients, the communication team and outside carriers to facilitate the timely and accurate transfers of a client request.
  • Reviewed and updated department procedures and manuals.
  • Provided training and assistance as required.
  • Participated in special projects including test planning sessions.
  • Served as the department resource on Same Day Quality Audit processes and procedures.
  • Performed Same Day Quality Audit (SDQA) of transactions or changes performed on contracts.
  • Provided corrective processing details needed regarding accurate processing on contracts or additional paperwork needed from clients or carriers to ensure in good order standards are met. Created and maintain the SDQA manual.
  • Monitored work queue items and took appropriate action to ensure timely processing of incoming request and responses to all internal and external inquires.
  • Adhered to processing and auditing procedures and requirements.
  • Researched and resolved issues pertaining to incorrect information on client contracts.
  • Received numerous department recognitions and awards for outstanding job performance.
  • Participated on Internship in Retail Control department processing client resolutions from bank accounts.
06/1999 to 07/2000 Data Entry Operator Cintas The Uniform People | City, STATE,

•Processed all customers request for purchase orders of supplies.

• Generated daily production records for the corporate office.

• Prepared weekly prep forms for drivers routes and updated the forms when new request was received.

•Interacted with the main office with daily updates.

•Updated all driver reports when the route was completed.

•Trained new employees on systems and procedures.

02/1987 to 06/1999 Computer Operator/Data Technician/Employee Records Specialist/Production Worker Boeing Helicopters | City, STATE,

Computer Operator

  • Entered commands, using computer terminal, and activated controls on computer and peripheral equipment to integrate and operate equipment.
  • Monitored the system for equipment failure or errors in performance. Notify supervisor or computer maintenance technicians of equipment malfunctions.
  • Responded to program error messages by finding and correcting problems or terminating the program.
  • Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.
  • Operated spreadsheet programs and other types of software to load and manipulate data to produce reports.

Data Technician

  • Processed significant amounts of information pertaining to helicopter parts.
  • Supported the running of data center operations reports.
  • Verified the accuracy of the information that was input.
  • Prepared reports and managed data storage and retrieval systems.
  • Identified job problems, and ensured that job orders were completed according to schedule.

Employee Records Specialist

  • Created, maintained and updated employee personnel files using a comprehensive filing system and computer database.
  • Completed personnel files according to standard procedures and ensured legal compliance.
  • Accommodated personnel file requests from HR staff for file management and document processing according to established procedures.
  • Performed routine tasks including copying, shredding and archiving of terminated employee files.
  • Assisted with special projects as needed.
  • Maintained confidentiality of sensitive information.
  • Supported the company records management program as required.
  • Verified employment to third parties.
  • Entered all PAN data into Oracle including new hires, terminations, promotions, demotions, transfers, crew change, leaves, return for leaves, occupational leave, personal information updates, etc. in a timely manner
  • Forwarded (Copied or scanned) all PAN information to Payroll and appropriate groups.

Production Worker

  • Retrieved, logged, packed, prepared and shipped helicopters parts to affiliated companies.
  • Estimated the number of products to be expedited each day by daily reports from other departments within the company.
  • Shipped products to customers on a daily basis from a warehouse environment.
  • Planned and expedited products when required.
  • Packed products into containers and ensured the packaging specifications are met.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Expected in June 1997 to to Diploma | Computer Technical Support Chubb Institute, Springfield, PA GPA:
Expected in 2013 to to Associate | Business Administration Strayer University, Springfield, PA GPA:
Expected in 2013 to to Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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Resume Overview

School Attended

  • Chubb Institute
  • Strayer University

Job Titles Held:


    • Diploma
    • Associate

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