Adaptable professional office assistance offering teamwork strategies, strong organizational, analytical, research, and interpersonal skills; ability to establish priorities, handle multiple tasks, find answer to problems, and meet job deadlines while possessing quality: self-motivated and work well independently.
Versed in Microsoft Office 2007, Word, PowerPoint, Excel, and Access
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Cooperative team member
Collaborative team member
Attention to detail
Addressed internal control issues effectuating an in-house computer system that monitors external transactions in order to maximize profits.
Rapidly resolved customer exchange debates to prevent monetary losses.
02/2003 to 04/2013
Processing Assistant IIIDepartment of Administration － Raleigh, NC
Role: Acting as the business manager for North Carolina, it oversees government operations such as the sale of state and federal surplus property.
Provided courteous customer service, analyzed tasks to manage work flow, operated cash collection equipment, assembled tickets, monitored operational methods, closed the register, and collaborated with co-workers to reach common goals
03/1991 to 10/2002
Clinical SecretaryWakeMed Rehab － Raleigh, NC
Role: The rehabilitation hospital provides physical and occupational therapy for injured patients.
Provided tactful customer service, answered and referred inquiries using the telephone or in person, typed correspondence, input and recorded physicians' orders, admitted patients, and assembled charts