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processing account manager resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Knowledgeable Loan Processor bringing [7] years of experience in FHA and VA Conventional loans. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between broker, lender and customer. Competent in handling high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Capable of working alone or with team members to accomplish tasks and enhance processes. Preparing loan documents Disclosures LE&CD Encompass Empower Verifying information Ordering Appraisals Reviewing financial paperwork Hardworking mentality Problem solving Research/due diligence Excellent communication skills Team leadership Decision-making ability Analytical Strong work ethic Exceptional customer service Client services Detail-oriented Organized Team player Bilingual in Spanish Information verification Skills Insurance terminology Electronic authorization processing Insurance plan verification Secure data practices Quality control Complaint handling and resolution Renewing policies Finance background Production-oriented Data collection Client relations expert Complex problem-solver Managing risk Thrives under pressure Skilled negotiator Building strong relationships Self-motivated Influencing business growth Income Calculation DU VA Portal

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
07/2021 to Current Processing Account Manager Impac Mortgage Remote | , ,
  • Communicated with broker to obtain all required documents for Underwriting final approval
  • Created all change of circumstances and closing disclosures within required timelines
  • Communicated directly with account executives and Underwriters
  • Resolved any and all broker concerns throughout loan process from initial approval to funding and after funding
  • Partner with our Account Executives to develop strong workflow processes for loan efficiency, and timely and compliant loan production
  • Achieving productivity standards and qualitative seller satisfaction targets
  • Assisting with due diligence quality review of partnering Processors, by providing a detailed review of
  • Retail approved loans, including credit, income, and asset analysis and findings
  • Non QM Loans
  • Underwriting Authority for certain conditions to help streamline and expedite the process.
05/2020 to 07/2021 Senior Account Manager II, Loan Depot Remote | , ,
  • Communicated with borrower to obtain all required documents for Underwriting final approval
  • Created and explained all change of circumstances and closing disclosures within required timelines
  • Created loan documents and sent out to title company
  • Scheduled signing with title company and borrower
  • Resolved any and all borrower concerns throughout loan process from initial approval to funding and after funding
  • Partner with our Loan Officers to develop strong workflow processes for loan efficiency, and timely and
  • Compliant loan production
  • Achieving productivity standards and qualitative seller satisfaction targets
  • Assisting with due diligence quality review of partnering Processors, by providing a detailed review of
  • Retail approved loans, including credit, income, and asset analysis and findings
  • FHA, VA, and Conventional loan pipeline of 60 to 100 loans
  • Underwriting Authority for certain conditions to help streamline and expedite the process.
05/2019 to 03/2020 Retail Loan Processor NA | City, STATE,
  • Discussed loan needs and financial histories with borrowers and conveyed information regarding application process
  • Evaluated financial statements and contacted institutions and borrowers to clarify details
  • Managed any conditions sent from underwriting departments
  • Checked approvals against established bank Fannie Mae standards
  • Communicated with borrower via telephone to answer questions and resolve conditions
  • Created and completed loan submission packages
  • Maintained complete confidentiality of all submitted information
  • Provided detailed attention to each borrower and each individual loan
  • Manage pipeline of 45 to 60 loans with average closed per month of 35 to 40 loans
  • Capable of handling very complex issues and resolving detailed and complex conditions relating to bank and other condition requirements
  • Ability to problem solve and multi task
  • Process Non QM loans and Trid Loans
  • Process loan from application to funding
  • Work with Multiple departments, borrowers and 3rd parties to resolve all issues until loan is funded.
10/2012 to 12/2018 Relationship Manager/Account Manager Sprout Mortgage Company | City, STATE,
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills
  • Promoted strategies for enhancing credit management processes, including processing loan documentation and maintaining compliance with industry standards
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes
  • Evaluated financial statements and contacted institutions and customers to clarify details
  • Managed any conditions sent from underwriting departments
  • Checked approvals against established bank and government lending standards
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Created and completed loan submission packages
  • Maintained complete confidentiality of all submitted information according to release guidelines Upheld compliance with privacy and security requirements, as well as federal statutes covering FHA, VA, CONVENTIONAL and REVERSE loans
  • Completed closing process by collaborating with attorneys, title companies and government clerks
  • Filed completed packages quickly and efficiently
  • Organized, filed and maintained customer, department and regulatory loan records
  • Worked with third-party vendors to address and clear loan closing requirements
  • Carried out pre-funding and funding functions for more than 40 loans per month
  • Checked applicant credit, personal references and employment histories
  • Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts
  • Prepared and delivered loan documents to title and escrow teams
  • Examined and verified information in loan application and closing documents
  • Conveyed acceptance or rejection to customers by mail, telephone or in person
  • Submitted completed loan applications, including recommendations for underwriting approval or denial
  • Directed specific questions to appropriate branch personnel
  • Researched and resolved borrower, broke, correspondent lender issues on loans process
  • Built productive relationships with borrowers, brokers and lenders including to continually develop new business
  • Achieved proper compliance and accurate executive level reporting
  • Delivered prompt, accurate and excellent customer service
  • Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries within 4 hour ]
  • Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries within 4 hour maximum frame
  • Reviewed, classified, coded and rated applications to support during busy periods
  • Photocopied, documented and scanned received documentation and filed it for use by Senior Underwriter
  • Ensured that appropriate coding is managed to maximize efficiency
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
  • Performed daily maintenance of loan applicant database
  • Assisted senior-level credit officers with complex loan applications
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
  • Developed an excellent rapport with custom builders to expand opportunities for growth
  • Successfully guided home buyers and sellers through sales and purchase of properties
  • Developed close relationships with area realtors and promoted builders to boost referral network
  • Created and maintained a large client base by meeting needs and providing exceptional customer service
  • Verified that the legal formalities were completed prior to closing dates
  • Maintained high referral rates and exceptional feedback from previous clients
  • Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages
  • Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal
  • Ensure compliance with company policies, underwriting guidelines and lending-program requirements
  • Analyze and record all incoming documents for compliance and loan eligibility
  • Manage a pipeline of up to 40 lloans at any given time
  • Verify and Validate income, assets and liabilities
  • Review and verify credit reports
  • Send and follow up on verifications to employers, banks, and creditors, etc
  • Maintain open communication with customers, real estate brokers and loan officers to ensure proper and timely processing and submission of mortgage applications
  • Provide status reports on each mortgage indicating process to the loan officers
  • Collect and track all documentation and information needed to close loans in a timely manner
  • Monitor loans to ensure compliance with all State and Federal regulations
  • Ensure final terms of loan meet expectations of all parties while turning a profit for company
  • FHA , VA, Conventional, USDA, Reverse, non conformi
Education and Training
Expected in 01/1991 to to High School Diploma | Tustin High School, Tustin, CA GPA:

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Resume Overview

School Attended

  • Tustin High School

Job Titles Held:

  • Processing Account Manager
  • Senior Account Manager II, Loan Depot Remote
  • Retail Loan Processor
  • Relationship Manager/Account Manager

Degrees

  • High School Diploma

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