Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Microsoft Word and Microsoft Outlook proficiency. Productive professional with more than 13 years of experience in management and supervisor roles. Highly qualified in resolving complex issues and collaborating with leaders to improve customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Monitor the pouring of molten metal into molds and other forms to create castings with the help of ladles and hand-operated equipment. Carefully track the temperature gauges and color, heating units, furnace flames, etc. to melt metal as per requirements.
- Trained users in details of system operation.
- Interacted with staff during meetings, suggesting ways to eliminate unforeseen project issues and boost production.
- Supervised temp employees throughout design and execution of melting projects.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, including business development and expansion.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Devised pricing methodologies and industry strategies through economic and business analysis.
- Built relationships with clients to establish new contracts, establishing over 40 new contracts per quarter.
- Strengthened team and organization by recruiting and hiring 9 qualified employees.
- Managed and analyzed financial reporting, including budgets, P&L, balance sheets and sales reports.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Oversaw new business development and customer servicing.
- Capitalized on emerging trends in customer preferences and marketplaces.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Introduced new processes to improve account and market tracking for better data analysis.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Examined new and replacement parts to uncover defects.
- Delegated jobs to subordinates and monitored quality of work.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Performed safety and emissions inspections.
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Resume Overview
School Attended
- Stanley High School
Job Titles Held:
- Process Specialist
- Commercial Manager
- Account Manager
- Auto Technician
Degrees
- High School Diploma
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