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process specialist resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Results-driven Business Process Improvement professional with expertise in Lean Six Sigma methodologies. Proven track record optimizing processes, reducing cycle time, and increasing customer satisfaction. Skilled in analyzing complex workflows, identifying bottlenecks, and implementing data-driven solutions. Strong leadership abilities and a passion for fostering a culture of continuous improvement.

Skills
  • Business Process Mapping and Modelling
  • Process Design and process improvement
  • BPMN
  • Lean Six Sigma)
  • Process Re-engineering
  • Stakeholder Engagement
  • Problem-Solving
  • Data Analysis and Insight Generation
  • Root cause Analysis
  • PDCA
Education and Training
Laxminarayan Institute of Technology , Expected in 07/2015 M.Tech : Chemical Engineering - GPA :
Dr. Babasaheb Ambedkar Technological University , Expected in 07/2013 B.Tech : Chemical Engineering - GPA :
Certifications
  • SS&C Blue Prism Robotic Process Automation Professional Certificate - 2023
  • Six Sigma Black belt Training - 2021
  • Six Sigma Green Belt Certified - 2021
Experience
Huntington Bancshares Inc - Process Specialist
, , 05/2022 - Current
  • Facilitating process mapping workshops and guiding participants in mapping both current and future state processes according to BPMN standing using Signavio
  • Applying Lean Six Sigma principles and tools to analyze and improve end-to-end processes.
  • Identifying and prioritizing process improvement opportunities across end-to-end processes, using data analysis and fact-driven root cause analysis to support decision-making.
  • Identifying and implementing process automation or re-engineering opportunities to drive operational efficiency and process simplification.
  • Providing support to business objectives focused on increasing productivity, reducing rework and cycle time, improving quality, and enhancing process performance
  • Collaborating with stakeholders across the value chain to achieve process and business outcomes
  • Demonstrated expertise in process design and change management, process modelling (Signavio), Agile ways of working, continuous improvement methodologies, creative thinking, and human-centered design.
Emerson Electric Co. - Head - Business Excellence
, , 04/2021 - 04/2022
  • Identified opportunities for improving business and production performance, including production planning and demand analysis
  • Supported the development and implementation of process improvements, ensuring adherence to procedures and monitoring project progress
  • Successfully executed a strategic roadmap that led to revenue growth from Rs 60 Cr to Rs 100 Cr
  • Contributed to project planning and incubation by identifying potential opportunities and fostering stakeholder relationships
  • Acted as a single point of contact (SPOC) for project delivery matters, raising issues to management and achieving key performance indicators (KPIs) and key result areas (KRAs)
  • Implemented best manufacturing practices, utilizing quality tools, conducting process capability analysis, and performing quality and system audits to ensure compliance and drive continuous improvement
  • Developed performance metrics, set objectives, provided training and coaching, and facilitated feedback for management
  • Assisted in the execution and implementation of the Balanced Scorecard and developed strategies for continuous improvement to enhance quality and efficiency
  • Played a key role in process automation, training for manpower cost reduction, and demonstrated strong skills in stakeholder influencing and communication.
Hindustan Platinum - Application Engineer
, , 07/2020 - 04/2021
  • Accelerated process improvement efforts by developing product and system performance tools and seamlessly integrating them into the existing infrastructure
  • Collaborated on client projects, customizing new products and successfully implementing new requirements
  • Effectively addressed issues by implementing incident management processes in coordination with the design team
  • Drove quality control and quality assurance initiatives to maintain maximum output and meet customer expectations.
  • Provided technical support to production team during completion of projects, from initial design planning through final delivery.
  • Reviewed and advised on technical requirements contained in Requests for Proposals (RFPs) and suggested advantageous alterations to the product.
  • Developed logic flowcharts and diagrams to use in program coding and workflow planning.
Eternis Fine Chemicals Ltd - Process Improvement Executive
, , 09/2015 - 07/2020
  • Identified improvement opportunities across all functions and processes within the organization, utilizing lean tools and methodologies to drive excellence
  • Implemented process improvement initiatives through operation analysis, process mapping, value stream mapping, and operations simplification
  • Conducted Gemba walks to diagnose system issues and convert voice of the customer (VOC) into problem statements
  • Selected appropriate problem-solving tools and identified viable solutions
  • Facilitated CAPEX proposals, estimating project costs, regulating payback periods, and assessing return on investment (ROI)
  • Developed and executed action plans for project management, overseeing follow-up, documentation, and ensuring technical feasibility
  • Conducted root cause analysis for projects and monitored production key performance indicators (KPIs) such as yield, utilities, and raw materials
  • Provided support in resolving service, technical support, and safety issues, conducting gap analysis, and reviewing standard operating procedures
  • Implemented the management of change (MOC) process, serving as an administrator and coordinator
  • Generated cost savings of Rs 15 Cr over a 3-year period and regularly conducted brainstorming sessions, idea generation, and insight development sessions.

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Resume Overview

School Attended

  • Laxminarayan Institute of Technology
  • Dr. Babasaheb Ambedkar Technological University

Job Titles Held:

  • Process Specialist
  • Head - Business Excellence
  • Application Engineer
  • Process Improvement Executive

Degrees

  • M.Tech
  • B.Tech

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