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Process Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Data-driven professional with over six years of experience managing and overseeing daily administrative functions and ensuring compliance. Diversified experience in research analysis, statistics, budgeting, and data analytics. Possess strong leadership and team working skills along with effective communication abilities, computer proficiency, project management, and the ability to provide viable solutions to operational challenges. Roles including managing, planning, troubleshooting, problem solving, reporting and presenting.

Skills
  • Project Management
  • Budget Management
  • Strategic Project Planning
  • Business Strategies
  • Efficiency Strategies
  • Accounting principles
  • Research Methods
  • Data Entry
  • Data Analysis
  • MS Office
  • Quality Assurance
  • Continous Improvement
  • Manufacturing processes
  • Statistical process control
  • Operational Analysis
  • Problem solving
  • Preventive Maintenance
  • Troubleshooting and diagnostics
  • HIPAA guidelines
  • Electronic Health Record
Work History
10/2016 to Current Process Specialist Huntington Bancshares Inc | Edgewood, KY,
  • Lead daily department meetings to discuss quality, process flow, and performance.
  • Implement problem solving methods using statistical process control (SPC), design of experiment (DOE), kaizen and root cause analysis resulting in cost savings of over $1,000,000 in three year period.
  • Create process and instruction sheets supporting quality methods and processes.
  • Lead and conduct process audits to ensure process discipline.
  • Contribute to the development and implementation of department and divisional goals.
  • Provide coaching to team members regarding world class manufacturing techniques for problem solving and corrective action implementation.
  • Drove improvement of quality and productivity of the operations through implementation of WCM (World Class Manufacturing).
  • Supervised and managed 25+ production union team members.
  • Audit all team members to ensure that standard work assignments are being achieved.
  • Work with supervisors, team leaders and technicians to develop, improve and monitor key procedures.
  • Applied engineering principles and analytical techniques to establish and continuously improve manufacturing processes and products.
  • Identify throughput constraints and drive root cause improvements.
  • Lead numerous improvement projects (standard kaizen, major kaizen, advanced kaizen, 5s).
04/2015 to 10/2016 Administrative Assistant Henkel | Bedford, TX,
  • Constructed patient intake assessments and participated in care plans.
  • Created and updated patient's electronic health records.
  • Interviewed patients for case histories in advance of appointments.
  • Assisted with the orientation of new staff and volunteers.
  • Assisted in planning, organizing, and implementing recreation therapy groups.
  • Provided quality care to residents.
  • Aided senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
01/2012 to 08/2016 Director of Wellness Bridge Senior Living | Huntsville, AL,
  • Oversaw development and implementation of compliance measure corresponding to professional standards of conduct.
  • Oversaw and monitored delivery of quality member care services as well as managing all business operation of the facility.
  • Developed day-to-day plan of operation and administered long and short-term business strategies reflecting the department strategic plan.
  • Coordinated with human resources for interviewing, hiring and employee termination activities as necessary.
  • Resolved member complaints and assured member satisfaction.
  • Assisted in developing and implementing programs to promote recruitment, retention, continuing education, and training of staff.
  • Improved program participation numbers by using successful outreach strategies, member incentives and referral drives.
  • Exceeded membership enrollment goal by 25% over a two-year period.
  • Performed other administrative tasks, including creating work schedule for staff, answer queries and solve various issues of staff.
01/2011 to 01/2012 Wellness Coordinator Advisacare | Sterling Heights, MI,
  • Provided individual support and counseling in general wellness and nutrition.
  • Tracked attendance, participation, and performance data related to wellness events.
  • Developed marketing campaigns to promote healthy lifestyle.
  • Conducted surveys to determine interest in, or satisfaction with, wellness, fitness programs and services.
  • Supervised fitness and wellness workers, such as fitness instructors, recreation workers, and health educators.
  • Gathered and analyzed data regarding program participation and individual outcomes.
Education
Expected in 2017 Master of Science | Health Services Administration Madonna University, Livonia, MI GPA:
Expected in 2010 Bachelor of Science | Healthcare Management Northern Michigan University, Marquette, MI GPA:
Accomplishments
  • Accomplished cost savings of over $1,000,000 from 2016 to 2019 based on quality improvement projects (FCA).
  • Promoted to the quality team based on work performance, KPI's and PLM (FCA).
  • 6+ years of management and supervisory experience.
  • 4+ years volunteering for non-profit organizations (YMCA youth program, Freedom House- Asylum for refugees, Oakwood Hospital guest speaker, and Habitat for humanity).

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Resume Overview

School Attended
  • Madonna University
  • Northern Michigan University
Job Titles Held:
  • Process Specialist
  • Administrative Assistant
  • Director of Wellness
  • Wellness Coordinator
Degrees
  • Master of Science
  • Bachelor of Science

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