I have 14 years of experience, including as a Process Specialist, as a Client Services Representative and as a Patient Access Representative in industries including Health Services. Responsible Financial Counselor with excellent communication skills demonstrated by 14 years of experience in healthcare. Medical Billing Specialist - Collector - Administrative Assistant Spanish/English speaking Patient Access professional with over 14 years experience as an effective On-site Patient Access Representative.
Education and Training
Associate of Applied Science: Social Worker, Expected in XXX8 Essex County College - Newark, NJ GPA: Coursework in Substance Abuse Rehabilitation
3.79 GPA
High School Diploma: Academic, Expected in XXX6 Sussex County College - Newton, NJ GPA:
Skill Highlights
Copy, Credit, Data entry HIPAA compliance
Client relations
Critical thinking skills
Work well independently
Documentation
Professional demeanor
Administrative support
Experience in EPIC Systems, Security Management, and UH.
Bilingual in Spanish and English
People-oriented
Excellent communication skills, CRM Systems, Customer Needs Assessment
Reliable Customer Service, Front Desk, cashier, payment posting.
Strong knowledge of Charity Care Application and some mapping, statement Billing, NJFamilycare Application.
Microsoft Word, Excel, PowerPoint.
Planning/coordinating. Creative Problem Solving, Credit and Collections.
Professional Experience
Process Specialist, 09/2002 to 06/XXX5 Huntington Bancshares Inc – Hickory Hill, IL,
Created monthly reports for records, closed terminated records and completed chart audits.
Verified that information in the computer system was up-to-date and accurate.
Spoke with customers by phone and in person.
Received and processed incoming phone calls from customer or client base.
Recorded details of customer transactions, interactions, inquiries, complaints and comments.
Prioritized data entry daily to ensure customers' needs were met.
Effectively identified customer concerns over the phone.
Collected deposits or payments.
Notified customers of claim investigation results and any planned adjustments.
Resolved customer service or billing complaints by refunding money, adjusting bills and offering credit.
Determined possible causes of customer complaints.
Maintained effective working relationships with customers and internal departments.
Maintained a positive and professional phone demeanor.
Performed office duties such as data entry, word processing, filling and medical records.
Eliminated outdated records by sending the records to be scanned.
Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
Worked independently and as part of a team to processed, load and audit Charity Care and NJFamilycare applications.
Client Services Representative/Financial Services, 09/2002 to Armanti Financial Services/Apollo Healthcare – City, STATE,
Administered returned mail and corrected customer information.
Investigated account errors and discrepancies.
Verified required check information.
Posted stop-payment notices.
Maintained a complete and accurate filing system.
Opened and closed orders.
Answered inquiries about billing errors.
Performed accounts receivable monitoring and reporting activities.
Provided administrative support.
Prepared invoices, receipts, checks, correspondence and reports.
Post stop-payment notices to prevent payment of protested checks.
Maintain files of canceled checks and customers' signatures.
Match statements with batches of canceled checks by account numbers.
Load machines with statements, canceled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
Retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary.
Verify accuracy of billing data and revise any errors.
Prepare itemized statements, bills, or invoices, recording amounts for services rendered.
Review documents such as hospital records to compute fees and charges due.
Perform bookkeeping work, including posting data and keeping other records concerning services.
Resolve discrepancies in accounting records.
Contact customers to obtain or relay account information.
Enter into machines all information needed for bill generation.
Balance and reconcile batch control totals with source documents or computer listings to locate errors, encode correct amounts, or prepare correction records.
Maintain ledgers, posting charges and refunds to individual funds, and computing and verifying balances.
Worked independently and as part of a team to processed, load and audit Charity Care and NJFamilycare applications.
Certifications
Occupational licenses and Certificate: Health care provider BLS, UHCTC, XXX5;
certifications New Jersey Certificate: NJ Family care , Civil Service Commission, XXX4; New Jersey Certificate: Certified HIPPA Laws , UH, XXX5; New Jersey Certificate: Certified Customer service , ECC, XXX4; New Jersey Certificate: Certified EPIC, UH, XXX4; New Jersey
Driver's License New Jersey , Class D/Regular
Interests
Saint Michael's Hospital Cancer Center. Cure, Drug Rehab Newark
Personal Information Assisting in providing services for the needy.
Languages
Bilingual Spanish/English
Skills
Cash handling, Professional and friendly, Careful and active listener, Multi-tasking, Credit and Collections Creative, and Problem Solving.
Healthcare: computerized charting, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
Additional Information
Volunteer Activities at Saint Michael's Hospital Cancer Center. Cure, Drug Rehab Newark, Personal Information Assisting in providing services for the needy.
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