process specialist resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
I have 14 years of experience, including as a Process Specialist, as a Client Services Representative and as a Patient Access Representative in industries including Health Services. Responsible Financial Counselor with excellent communication skills demonstrated by 14 years of experience in healthcare. Medical Billing Specialist - Collector - Administrative Assistant Spanish/English speaking Patient Access professional with over 14 years experience as an effective On-site Patient Access Representative. 
Education and Training
Expected in XXX8 to to
Associate of Applied Science: Social Worker
Essex County College - Newark, NJ
Coursework in Substance Abuse Rehabilitation
3.79 GPA

Expected in XXX6 to to
High School Diploma: Academic
Sussex County College - Newton, NJ
Skill Highlights
  • Copy, Credit, Data entry HIPAA compliance
  • Client relations
  • Critical thinking skills
  • Work well independently
  • Documentation
  • Professional demeanor
  • Administrative support
  • Experience in EPIC Systems, Security Management, and UH. 
  • Bilingual in Spanish and English
  • People-oriented
  • Excellent communication skills,  CRM Systems, Customer Needs Assessment
  • Reliable Customer Service, Front Desk, cashier, payment posting. 
  • Strong knowledge of Charity Care Application and some mapping, statement Billing, NJFamilycare Application. 
  • Microsoft Word, Excel, PowerPoint. 
  • Planning/coordinating. Creative Problem Solving, Credit and Collections.
Professional Experience
09/2002 to 06/XXX5
Process Specialist Huntington Bancshares Inc Hickory Hill, IL,
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Verified that information in the computer system was up-to-date and accurate.
  • Spoke with customers by phone and in person.
  • Received and processed incoming phone calls from customer or client base.
  • Recorded details of customer transactions, interactions, inquiries, complaints and comments.
  • Prioritized data entry daily to ensure customers' needs were met.
  • Effectively identified customer concerns over the phone.
  • Collected deposits or payments.
  • Notified customers of claim investigation results and any planned adjustments.
  • Resolved customer service or billing complaints by refunding money, adjusting bills and offering credit.
  • Determined possible causes of customer complaints.
  • Maintained effective working relationships with customers and internal departments.
  • Maintained a positive and professional phone demeanor.
  • Performed office duties such as data entry, word processing, filling and medical records.
  • Eliminated outdated records by sending the records to be scanned. 
  • Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
  • Worked independently and as part of a team to processed, load and audit Charity Care and NJFamilycare applications.
09/2002 to
Client Services Representative/Financial Services Armanti Financial Services/Apollo Healthcare City, STATE,
  • Administered returned mail and corrected customer information.
  • Investigated account errors and discrepancies.
  • Verified required check information.
  • Posted stop-payment notices.
  • Maintained a complete and accurate filing system.
  • Opened and closed orders.
  • Answered inquiries about billing errors.
  • Performed accounts receivable monitoring and reporting activities.
  • Provided administrative support.
  • Prepared invoices, receipts, checks, correspondence and reports.
  • Analyzed and resolved vendor problems.
  • Sorted transaction documents.
  • Knowledge sets include: Administrative Support, Correspondence, Dictation, Letters, Memos, Office Equipment, Reception.
  • Post stop-payment notices to prevent payment of protested checks.
  • Maintain files of canceled checks and customers' signatures.
  • Match statements with batches of canceled checks by account numbers.
  • Load machines with statements, canceled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.
  • Retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary.
  • Verify accuracy of billing data and revise any errors.
  • Prepare itemized statements, bills, or invoices, recording amounts for services rendered.
  • Review documents such as hospital records to compute fees and charges due.
  • Perform bookkeeping work, including posting data and keeping other records concerning services.
  • Resolve discrepancies in accounting records.
  • Contact customers to obtain or relay account information.
  • Enter into machines all information needed for bill generation.
  • Balance and reconcile batch control totals with source documents or computer listings to locate errors, encode correct amounts, or prepare correction records.
  • Maintain ledgers, posting charges and refunds to individual funds, and computing and verifying balances.
  • Worked independently and as part of a team to processed, load and audit Charity Care and NJFamilycare applications.
Occupational licenses and Certificate: Health care provider BLS, UHCTC, XXX5; certifications New Jersey Certificate: NJ Family care , Civil Service Commission, XXX4; New Jersey Certificate: Certified HIPPA Laws , UH, XXX5; New Jersey Certificate: Certified Customer service , ECC, XXX4; New Jersey Certificate: Certified EPIC, UH, XXX4; New Jersey Driver's License New Jersey , Class D/Regular
Saint Michael's Hospital Cancer Center. Cure, Drug Rehab Newark Personal Information Assisting in providing services for the needy. 
Bilingual Spanish/English
Cash handling, Professional and friendly, Careful and active listener, Multi-tasking, Credit and Collections Creative, and Problem Solving.
Healthcare: computerized charting, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills
Additional Information
  • Volunteer Activities at Saint Michael's Hospital Cancer Center. Cure, Drug Rehab Newark, Personal Information Assisting in providing services for the needy. 

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Resume Overview

School Attended

  • Essex County College
  • Sussex County College

Job Titles Held:

  • Process Specialist
  • Client Services Representative/Financial Services


  • Associate of Applied Science
  • High School Diploma

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