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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Exceptional people/communication skills. Empathetic and personable. Proficient in analyzing data collected from meters and other equipment to determine any issues or inconsistencies in results. Able to follow industry standards in performing operator duties such as rounds and shift notes. Experienced in creating Energy Control Plans and performing LOTO’s on equipment for necessary maintenance. Able to execute all types of permitting needed to safely perform work on equipment. Exceptionally skilled at applying logic and reasoning to evaluate problems and come to the best resolution. Highly trainable and able to adapt quickly to new concepts. Proficient in technology and the use of computers/devices to perform work related tasks. Strong work ethic and pride myself on responsibility, punctuality and dependability . Responsible Process Operator with excellent troubleshooting skills coupled with more than 5 years of experience. Highly effective meeting safety requirements and work operational safety compliance. Known for efficiency and above-standard work ethic. Experienced manufacturing professional well-versed in daily operations processes, maintenance requirements and housekeeping procedures. Prepares carefully for inspections and updates records through Intellatrac, Microsoft Office and SAP. Detail-oriented and proactive with good verbal and written communication skills, hardworking nature and complex problem-solving strengths. Reliable employee seeking Operator position. Offering excellent communication and good judgment.

Skills
  • Perfect Safety Record
  • Knowledge of Production Processes
  • Safe Equipment Operation
  • Production Documentation
  • Safety Standards Compliance
  • Permit Issuing
  • Troubleshooting and Repair
  • Teamwork and Communication
  • Critical Thinking
  • Workstation Equipment Monitoring
  • Environmental Compliance
  • Lock Out Tag Out
  • Safety Policies and Procedures
  • Standard Operating Procedures Maintenance
  • Hazardous Chemicals
  • General Housekeeping
  • Visual Inspections
Education
Lamar University Beaumont, TX Expected in 05/2004 Bachelor of Science : Education - GPA :
Work History
Campbells - Process Operator
Barnstable, MA, 03/2018 - Current
  • Coker Operator
  • Experienced in equipment maintenance and monitoring of process to achieve desired outcomes safely
  • Able to work rotating shift including nights, weekends and holidays
  • Able to recognize and mediate hazards to work safely in all types of conditions
  • Proficient in permitting and adherence to safety standards involving all types of maintenance situations
  • Can adapt easily to new technologies and methods to enhance job performance and efficiency
  • Safety oriented with flawless attendance and safety record
  • Work well with others and take pride in being productive, contributing member of successful team.
  • Efficiently operated all equipment and machinery according to manufacturer instructions.
  • Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
  • Maintained compliance with health, safety and environment practices.
  • Developed and implemented improved procedures for Coker operation.
  • Isolated and prepared equipment for corrective and scheduled maintenance procedures.
  • Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
  • Read and applied information in specifications to determine equipment settings impacting product outputs.
  • Communicated effectively with FLS and Maintenance Coordinator on technical level.
  • Maintained organized work area by cleaning and removing hazards.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Adjusted alignment of drills, guides and holding devices.
  • Reported to shift supervisor on production status, problems and deviations.
Frontier Communications - Customer Service Tech II
Marlinton, WV, 02/2016 - 03/2018
  • Improved knowledge of electronic equipment as it relates to transmitting and receiving data
  • Continue to use skills attained from experience using analog and digital meters to measure and isolate any issues that may be occurring with equipment and/or wiring as it relates to transmission and regulation of data and voice frequencies
  • Built rapport with customers and coworkers to ensure positive environment
  • Verizon/Frontier Communications
  • Customer Zone Tech II
  • Installation and repair of Fiber services (Fios) as well as HSI (DSL) services of residential and business customers
  • Further developing under- standing of cross connects and networking as it pertains to transmission of data
  • Learning new technologies and building on prior knowledge of internal systems and networks.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Effective liaison between customers and internal departments.
Ametek, Inc. - Customer Service Technician
Rosemead, CA, 01/2007 - 01/2016
  • Troubleshooting, isolation and repair of issues with telephone, internet and Uverse services using data collected from digital/analog meters.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, freelancers and clients.
  • Effective liaison between customers and internal departments.
Lumberton ISD (Primary School) - Language Arts and Reading Teacher
City, STATE, 08/2005 - 08/2007
  • Classroom management and organization skills were integral part of job
  • Organizing lesson plans and using technology and other resources to present information that was understood by students
  • Preparing them for end of year tests
  • All students passed exams
  • Communication skills and working under strict guidelines were must.
  • Prepared and implemented lesson plans covering required course topics.
  • Promoted effective verbal and written communication through listening, speaking, reading and writing practice.
  • Administered assessments and standardized tests to evaluate student progress.
  • Led interesting and diverse group activities to engage students in course material.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Helped students develop academic, social and emotional skills for long-term success.
  • Cultivated relationships with parents for complete support network.
  • Evaluated academic skills of each student through verbal assessments, graded assignments and standardized tests.
  • Worked with administrators on behavioral issues to support needs of students.
  • Kept classroom organized, clean, and safe for students and visitors.
  • Completed in-service and additional training to maintain professional growth.
  • Encouraged independent thought, good judgment and expression of original ideas.
  • Integrated technology into classroom as instructional tool, such as Smartboard.
  • Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club.
Training
  • Safety and Respirators/face filter
  • Competency Work Area Protection/Network exposures
  • Training Rooftop Training
  • Inclement Weather and natural disasters
  • Asbestos Awareness
  • Management of used rechargeable batteries
  • Emergency Preparedness
  • First Aid/CPR
  • Disability Awareness
  • Security Access Control
  • Portable Fire Extinguisher awareness
  • Hazard Communication training
  • Heat Illness Awareness
  • Spill Response for remote locations
  • Safety harness/fall protection
  • Climbing/poles
  • Aerial Ladder Platforms
  • Materials of Trade
  • Personal protective equipment
  • Slips trips and falls prevention
  • Excavation and Shoring
  • High Voltage protection
  • Gas Monitors
  • Lead Awareness
  • Hand and power tools
  • OPS Gasses
  • Hot Work Operations (working with torches)
  • Security and Access Controls
  • Attics and Crawl spaces
  • Manhole dewatering procedures
  • Management of mercury containing materials
  • Safely Lifting
  • Environmental Awareness
  • Safety at work
  • Environmental Health and Safety Guidelines
  • Information security
  • Workplace ergonomics

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Resume Overview

School Attended

  • Lamar University

Job Titles Held:

  • Process Operator
  • Customer Service Tech II
  • Customer Service Technician
  • Language Arts and Reading Teacher

Degrees

  • Bachelor of Science

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