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Process Engineer Resume Example

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PROCESS ENGINEER
Summary

13+ years experience in agile and waterfall project management, implementation, and audit & quality management for large organizations, seeking increased efficiency and lean process improvement in service levels and performance. Demonstrated experience in collaborating with leadership and cross-functional teams to meet tight deadlines while providing service excellence.

Skills
  • Cross Functional Teams
  • Lean Six Sigma Black Belt
  • Certified Scum Master
  • Robotic Process Automation (RPA)
  • Business Process Management
  • Quality and Auditing
  • Agile/Waterfall Project Management
  • Workshop Facilitation
  • Software Implementation
  • Staff Training & Development
  • Change Management
  • Continuous improvement
  • Customer service
  • Data migration
Experience
Company Name | City, StateProcess Engineer10/2018 - Current
  • Develops root cause analysis and business case for proposed technology, staff, and structure changes, including cost estimates
  • Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.
  • Establishes standards for measuring performance against process requirements utilizing process engineering tools and methods.
  • Ensures key performance indicators are developed to provide data for current state and future improvement opportunities
  • Maintains Tableau dashboard to make approved changes from Data Analytics
  • Maintains and updates source coding (i.e. SQL) to modify existing data for Tableau reporting
  • Develops functional decomposition models based on Line of Business process documentation and/or through facilitating work sessions with subject matter experts and business process owners.
  • Identifies relationships with enterprise objects such as risk, controls, and applications within the processes, and documents them within iGrafx.
  • Maintains JIRA dashboard
  • Acts as consultant to our Business and technology partners regarding process documentation, improvement and measurement.
  • Prepares reports detailing data analysis along with prospective solutions, benefits and costs.
Company Name | City, StateBusiness Process Designer- Enterprise Applications03/2018 - 09/2018
  • Performed process definition, improvement, and measurement for business technology engagements with portfolios of $7M – $27M software applications.
  • Performed root cause analysis for program and project methodology.
  • Maintained responsibility for effective socialization and transition support of process deliverables from the project to the business.
  • Ensured quality of work output for process documentation met the required guidelines and standards for accuracy and consistency across all business processes.
  • Planned, scheduled, and facilitated process development workshops and led socialization meetings to review the process documentation with Process Owners, Front-line Managers, Change Management, and appropriate stakeholders.
  • Ensured proper documentation of risks, assumptions, actions items, and decisions related to the processes and maintained responsibility for the escalation of key issues and/or actions where applicable.
  • Conducted research and collaborated with subject matter experts to validate policies, standards, plans, processes, and procedures to ensure compliance with regulatory requirements.
Company Name | City, StateTeam Lead, Project Manager - Quality Management10/2014 - 03/2018
  • Served as central contact for technical expertise and business process guidance.
  • Analyzed and developed plans of action to correct and/or eliminate future issues.
  • Designed, revised, and implemented solutions to meet customer and business needs and worked to integrate solutions into existing processes.
  • Implemented SharePoint workflow for automated repetitive audit processes.
  • Developed methodologies for managing departmental business projects that include program/project management, change management, continuous improvement review, information sharing and communication, decision facilitation, and document and process mapping.
  • Managed project timelines to ensure deadlines and deliverables were met.
  • Facilitated project meetings, cross functional team meetings, and trainings.
  • Coordinated with business units for provider audits while identifying corrective actions, potential data, or process gaps.
Company Name | City, StateProcess Technician/Instructor - Manufacturing06/2008 - 10/2014
LaKeesha
  • Executed $220M multi-year project to design and install new Blood Establishment Computer System (BECS) that serves as Enterprise system for supply chain.
  • Led complex project execution plan performed in 18 discrete cutover events over 19-month period requiring significant data migration and testing while ensuring uninterrupted supply to hospitals as capacity was taken off-line.
  • Provided subject matter expertise on upgrading the American Red Cross blood tracking software to a Web-based system, eProgesa, and implemented ISBT-128 labeling of blood products, in compliance with FDA and AABB, at blood collection facilities.
  • Performed root cause analysis for program and project methodology.
  • Advised the implementation of eProgesa software and its validation by data mapping and verification.
  • Documented and maintained process maps in Visio and developed procedure documentation
  • Evaluated existing procedures against published requirements and eliminated 24% of manufacturing steps as neither required nor adding value to the finished product.
  • Managed change and communications across multiple departments.
  • Implemented and integrated complex business changes across multiple, cross-functional departments.
  • Supervised, mentored, developed, and trained team of 10 support specialists in a call center.
  • Assigned and tracked daily work; Coached team on corrective actions.
  • Monitored calls for quality and coached staff for customer service excellence.
Education and Training
Saint Joseph's University | City, StateMaster of Science in Health Administration
College of Charleston | City, StateBachelor of Science in Physical Education And Health
Certifications
  • Lean Six Sigma Black Belt
  • Certified Scrum Master
  • RPA Implementation Methodology
  • RPA Business Analyst
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Resume Overview

School Attended

  • Saint Joseph's University
  • College of Charleston

Job Titles Held:

  • Process Engineer
  • Business Process Designer- Enterprise Applications
  • Team Lead, Project Manager - Quality Management
  • Process Technician/Instructor - Manufacturing

Degrees

  • Master of Science in Health Administration
    Bachelor of Science in Physical Education And Health

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