Process Engineer Resume Example
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PROCESS ENGINEER
Summary
13+ years experience in agile and waterfall project management, implementation, and audit & quality management for large organizations, seeking increased efficiency and lean process improvement in service levels and performance. Demonstrated experience in collaborating with leadership and cross-functional teams to meet tight deadlines while providing service excellence.
Skills
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Experience
International Flavors & Fragrances | Lima , OHProcess Engineer10/2018 - Current
- Develops root cause analysis and business case for proposed technology, staff, and structure changes, including cost estimates
- Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.
- Establishes standards for measuring performance against process requirements utilizing process engineering tools and methods.
- Ensures key performance indicators are developed to provide data for current state and future improvement opportunities
- Maintains Tableau dashboard to make approved changes from Data Analytics
- Maintains and updates source coding (i.e. SQL) to modify existing data for Tableau reporting
- Develops functional decomposition models based on Line of Business process documentation and/or through facilitating work sessions with subject matter experts and business process owners.
- Identifies relationships with enterprise objects such as risk, controls, and applications within the processes, and documents them within iGrafx.
- Maintains JIRA dashboard
- Acts as consultant to our Business and technology partners regarding process documentation, improvement and measurement.
- Prepares reports detailing data analysis along with prospective solutions, benefits and costs.
Randstad/Duke Energy | City , STATEBusiness Process Designer- Enterprise Applications03/2018 - 09/2018
- Performed process definition, improvement, and measurement for business technology engagements with portfolios of $7M – $27M software applications.
- Performed root cause analysis for program and project methodology.
- Maintained responsibility for effective socialization and transition support of process deliverables from the project to the business.
- Ensured quality of work output for process documentation met the required guidelines and standards for accuracy and consistency across all business processes.
- Planned, scheduled, and facilitated process development workshops and led socialization meetings to review the process documentation with Process Owners, Front-line Managers, Change Management, and appropriate stakeholders.
- Ensured proper documentation of risks, assumptions, actions items, and decisions related to the processes and maintained responsibility for the escalation of key issues and/or actions where applicable.
- Conducted research and collaborated with subject matter experts to validate policies, standards, plans, processes, and procedures to ensure compliance with regulatory requirements.
Cardinal Innovations Healthcare | City , STATETeam Lead, Project Manager - Quality Management10/2014 - 03/2018
- Served as central contact for technical expertise and business process guidance.
- Analyzed and developed plans of action to correct and/or eliminate future issues.
- Designed, revised, and implemented solutions to meet customer and business needs and worked to integrate solutions into existing processes.
- Implemented SharePoint workflow for automated repetitive audit processes.
- Developed methodologies for managing departmental business projects that include program/project management, change management, continuous improvement review, information sharing and communication, decision facilitation, and document and process mapping.
- Managed project timelines to ensure deadlines and deliverables were met.
- Facilitated project meetings, cross functional team meetings, and trainings.
- Coordinated with business units for provider audits while identifying corrective actions, potential data, or process gaps.
American Red Cross Blood Services | City , STATEProcess Technician/Instructor - Manufacturing06/2008 - 10/2014
LaKeesha
- Executed $220M multi-year project to design and install new Blood Establishment Computer System (BECS) that serves as Enterprise system for supply chain.
- Led complex project execution plan performed in 18 discrete cutover events over 19-month period requiring significant data migration and testing while ensuring uninterrupted supply to hospitals as capacity was taken off-line.
- Provided subject matter expertise on upgrading the American Red Cross blood tracking software to a Web-based system, eProgesa, and implemented ISBT-128 labeling of blood products, in compliance with FDA and AABB, at blood collection facilities.
- Performed root cause analysis for program and project methodology.
- Advised the implementation of eProgesa software and its validation by data mapping and verification.
- Documented and maintained process maps in Visio and developed procedure documentation
- Evaluated existing procedures against published requirements and eliminated 24% of manufacturing steps as neither required nor adding value to the finished product.
- Managed change and communications across multiple departments.
- Implemented and integrated complex business changes across multiple, cross-functional departments.
- Supervised, mentored, developed, and trained team of 10 support specialists in a call center.
- Assigned and tracked daily work; Coached team on corrective actions.
- Monitored calls for quality and coached staff for customer service excellence.
Education and Training
Saint Joseph's University | City, StateMaster of Science in Health Administration
College of Charleston | City, StateBachelor of Science in Physical Education And Health
Certifications
- Lean Six Sigma Black Belt
- Certified Scrum Master
- RPA Implementation Methodology
- RPA Business Analyst
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Resume Overview
School Attended
- Saint Joseph's University
- College of Charleston
Job Titles Held:
- Process Engineer
- Business Process Designer- Enterprise Applications
- Team Lead, Project Manager - Quality Management
- Process Technician/Instructor - Manufacturing
Degrees
- Master of Science in Health Administration
Bachelor of Science in Physical Education And Health
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