Process Engineer resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary
13+ years experience in agile and waterfall project management, implementation, and audit & quality management for large organizations, seeking increased efficiency and lean process improvement in service levels and performance. Demonstrated experience in collaborating with leadership and cross-functional teams to meet tight deadlines while providing service excellence.
Skills
Cross Functional Teams
Lean Six Sigma Black Belt
Certified Scum Master
Robotic Process Automation (RPA)
Business Process Management
Quality and Auditing
Agile/Waterfall Project Management
Workshop Facilitation
Software Implementation
Staff Training & Development
Change Management
Continuous improvement
Customer service
Data migration
Education and Training
Saint Joseph's UniversityPhiladelphia, PAExpected in ā āMaster of Science:Health Administration - GPA:
College of CharlestonCharleston, SCExpected in ā āBachelor of Science:Physical Education And Health - GPA:
Experience
International Flavors & Fragrances - Process Engineer Lima, OH, 09/2018 - Current
Develops root cause analysis and business case for proposed technology, staff, and structure changes, including cost estimates
Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.
Establishes standards for measuring performance against process requirements utilizing process engineering tools and methods.
Ensures key performance indicators are developed to provide data for current state and future improvement opportunities
Maintains Tableau dashboard to make approved changes from Data Analytics
Maintains and updates source coding (i.e. SQL) to modify existing data for Tableau reporting
Develops functional decomposition models based on Line of Business process documentation and/or through facilitating work sessions with subject matter experts and business process owners.
Identifies relationships with enterprise objects such as risk, controls, and applications within the processes, and documents them within iGrafx.
Maintains JIRA dashboard
Acts as consultant to our Business and technology partners regarding process documentation, improvement and measurement.
Prepares reports detailing data analysis along with prospective solutions, benefits and costs.
Randstad/Duke Energy - Business Process Designer- Enterprise Applications City, STATE, 02/2018 - 08/2018
Performed process definition, improvement, and measurement for business technology engagements with portfolios of $7M ā $27M software applications.
Performed root cause analysis for program and project methodology.
Maintained responsibility for effective socialization and transition support of process deliverables from the project to the business.
Ensured quality of work output for process documentation met the required guidelines and standards for accuracy and consistency across all business processes.
Planned, scheduled, and facilitated process development workshops and led socialization meetings to review the process documentation with Process Owners, Front-line Managers, Change Management, and appropriate stakeholders.
Ensured proper documentation of risks, assumptions, actions items, and decisions related to the processes and maintained responsibility for the escalation of key issues and/or actions where applicable.
Conducted research and collaborated with subject matter experts to validate policies, standards, plans, processes, and procedures to ensure compliance with regulatory requirements.
Cardinal Innovations Healthcare - Team Lead, Project Manager - Quality Management City, STATE, 09/2014 - 02/2018
Served as central contact for technical expertise and business process guidance.
Analyzed and developed plans of action to correct and/or eliminate future issues.
Designed, revised, and implemented solutions to meet customer and business needs and worked to integrate solutions into existing processes.
Implemented SharePoint workflow for automated repetitive audit processes.
Developed methodologies for managing departmental business projects that include program/project management, change management, continuous improvement review, information sharing and communication, decision facilitation, and document and process mapping.
Managed project timelines to ensure deadlines and deliverables were met.
Facilitated project meetings, cross functional team meetings, and trainings.
Coordinated with business units for provider audits while identifying corrective actions, potential data, or process gaps.
American Red Cross Blood Services - Process Technician/Instructor - Manufacturing City, STATE, 05/2008 - 09/2014LaKeesha
Executed $220M multi-year project to design and install new Blood Establishment Computer System (BECS) that serves as Enterprise system for supply chain.
Led complex project execution plan performed in 18 discrete cutover events over 19-month period requiring significant data migration and testing while ensuring uninterrupted supply to hospitals as capacity was taken off-line.
Provided subject matter expertise on upgrading the American Red Cross blood tracking software to a Web-based system, eProgesa, and implemented ISBT-128 labeling of blood products, in compliance with FDA and AABB, at blood collection facilities.
Performed root cause analysis for program and project methodology.
Advised the implementation of eProgesa software and its validation by data mapping and verification.
Documented and maintained process maps in Visio and developed procedure documentation
Evaluated existing procedures against published requirements and eliminated 24% of manufacturing steps as neither required nor adding value to the finished product.
Managed change and communications across multiple departments.
Implemented and integrated complex business changes across multiple, cross-functional departments.
Supervised, mentored, developed, and trained team of 10 support specialists in a call center.
Assigned and tracked daily work; Coached team on corrective actions.
Monitored calls for quality and coached staff for customer service excellence.
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Resume Overview
School Attended
Saint Joseph's University
College of Charleston
Job Titles Held:
Process Engineer
Business Process Designer- Enterprise Applications