Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated individual with 20 + years experience in challenging customer service and management /technical support environments. Proficient In problem solving, decision-making, and working under pressure. Able to utilize and troubleshoot Microsoft and MAC’s. Positive attitude, strong computer and typing skills, excellent communication skills, efficient and able to multi-task. Team player and able to work independently with little or no supervision; Strong desire to gain as much knowledge and experience as possible. Committed and flexible.

  • Project planning
  • Supervision
  • Customer service
  • Friendly, positive attitude
  • Relationship building
  • Team building
  • Maintenance & Repair
  • Critical thinking
  • Work ethic
  • Leadership
  • Reliable and trustworthy
  • Flexible
  • Planning
02/2020 to Current Process Control Assistant  Ncr Corporation | Fort Dodge, IA,
  • I provide guidance and assist in training of less experienced staff.
    Complete special assignments and projects.
  • Develop and implement equipment efficiency improvement projects.
  • Daily input of projections and data entry into multiple spreadsheets as needed.
  • Works with outside vendors and contractors for required materials and services.
  • Utilize and enhances maintenance system for overall equipment maintenance and improvement.
  • Maintains information systems equipment and software at the plant level.
  • Diagnose malfunctioning and replace damaged wires,cable or and other hardware.
  • Connect power supply wires to and between machines and equipment: computers,printers phones modems,laptops
  • Complete light mechanical maintenance tasks as needed.
  • Communicate both verbally and in writing to both internal and external customers
07/2016 to 02/2020 Customer Service Supervisor  Arthur J Gallagher & Co. | Overland Park, KS,
  • Supervise carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work.
  • Supervises the distribution and dispatch of mail and other mail handling activities, including handling change of address mail.
  • Supervises window services to the public, including sale of stamps and other accountable paper; providing special services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services; setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities.
  • Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts; may investigate vehicle accidents.
  • Supervises a medium-size group of craft employees; provides on-the-job training; ensures complete training in current operating and safety procedures; assesses employee performance and provides guidance and direction to employees regarding work performance; makes recommendations for performance improvement; and ensures development of employees in the work unit.
  • Establishes effective work team relationships; involves employees in decisions that affect them; and encourages decision making at the lowest possible level
06/2013 to 07/2016 Customer Service Clerk/Carrier  United States Postal Service | City, STATE,
  • Receiving, sorting, recording, and disseminating mails and packages.
  • Using mailing tools and machines for packaging, unpackaging, and labeling parcels
  • Accepting shipment and determining best way of transportation for shipping parcels
  • Maintaining and placing orders for stock and supplies of mailroom
  • Scanning incoming parcels and ensuring proper seals and labels for outgoing items
  • Negotiating on transportation charges with courier and other transport companies
09/1995 to 01/2013 District Manager Popeyes Chicken | City, STATE,
  • Overseeing several aspects of running a restaurant business
  • Ensuring cleanliness of plates, flatware, kitchen, and guest area
  • Inspecting light fixtures and safety instruments are functional
  • Managing staff and maintaining relationship with suppliers
  • Hiring, training, and managing employees and ensuring customer satisfaction
  • Approving leaves and overtime of employees
Education and Training
Expected in | San Bernardino Valley College, San Bernardino, CA GPA:
  • Certification of Appreciation from Mid-America, Leadership & Performance Achievement. (12/2017)
  • Certificate of Appreciation from Mid-America. (09/2019)
  • Certificate of Completion for Facilitator Skills Training (09/09/2019)

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School Attended

  • San Bernardino Valley College

Job Titles Held:

  • Process Control Assistant 
  • Customer Service Supervisor 
  • Customer Service Clerk/Carrier 
  • District Manager


  • Some College (No Degree)

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