Dedicated individual with 20 + years experience in challenging customer service and management /technical support environments. Proficient In problem solving, decision-making, and working under pressure. Able to utilize and troubleshoot Microsoft and MAC’s. Positive attitude, strong computer and typing skills, excellent communication skills, efficient and able to multi-task. Team player and able to work independently with little or no supervision; Strong desire to gain as much knowledge and experience as possible. Committed and flexible.
Skills
Project planning
Supervision
Customer service
Friendly, positive attitude
Relationship building
Team building
Maintenance & Repair
Critical thinking
Work ethic
Leadership
Reliable and trustworthy
Flexible
Planning
Experience
02/2020 to Current
Process Control Assistant Ncr Corporation – Fort Dodge, IA,
I provide guidance and assist in training of less experienced staff.
Complete special assignments and projects.
Develop and implement equipment efficiency improvement projects.
Daily input of projections and data entry into multiple spreadsheets as needed.
Works with outside vendors and contractors for required materials and services.
Utilize and enhances maintenance system for overall equipment maintenance and improvement.
Maintains information systems equipment and software at the plant level.
Diagnose malfunctioning and replace damaged wires,cable or and other hardware.
Connect power supply wires to and between machines and equipment: computers,printers phones modems,laptops
Complete light mechanical maintenance tasks as needed.
Communicate both verbally and in writing to both internal and external customers
07/2016 to 02/2020
Customer Service Supervisor Arthur J Gallagher & Co. – Overland Park, KS,
Supervise carrier activities; evaluates the daily workload and makes carrier and route assignments; calls and assigns auxiliary carriers and messengers; makes temporary changes in routes and time schedules and authorizes overtime work.
Supervises the distribution and dispatch of mail and other mail handling activities, including handling change of address mail.
Supervises window services to the public, including sale of stamps and other accountable paper; providing special services such as Express Mail, box rental, and acceptance of advance deposits; providing information on postal services; setting meters; and accepting mail at public windows; conducts audits of employee flexible accountabilities.
Ensures compliance with vehicle maintenance and inspection schedules; monitors vehicle service contracts; may investigate vehicle accidents.
Supervises a medium-size group of craft employees; provides on-the-job training; ensures complete training in current operating and safety procedures; assesses employee performance and provides guidance and direction to employees regarding work performance; makes recommendations for performance improvement; and ensures development of employees in the work unit.
Establishes effective work team relationships; involves employees in decisions that affect them; and encourages decision making at the lowest possible level
06/2013 to 07/2016
Customer Service Clerk/Carrier United States Postal Service – City, STATE,
Receiving, sorting, recording, and disseminating mails and packages.
Using mailing tools and machines for packaging, unpackaging, and labeling parcels
Accepting shipment and determining best way of transportation for shipping parcels
Maintaining and placing orders for stock and supplies of mailroom
Scanning incoming parcels and ensuring proper seals and labels for outgoing items
Negotiating on transportation charges with courier and other transport companies
09/1995 to 01/2013
District ManagerPopeyes Chicken – City, STATE,
Overseeing several aspects of running a restaurant business
Ensuring cleanliness of plates, flatware, kitchen, and guest area
Inspecting light fixtures and safety instruments are functional
Managing staff and maintaining relationship with suppliers
Hiring, training, and managing employees and ensuring customer satisfaction
Approving leaves and overtime of employees
Education and Training
Expected in to to
: San Bernardino Valley College - San Bernardino, CA GPA:
Accomplishments
Certification of Appreciation from Mid-America,Leadership & Performance Achievement. (12/2017)
Certificate of Appreciationfrom Mid-America. (09/2019)
Certificate of Completion for Facilitator Skills Training (09/09/2019)
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