Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Energetic, results-oriented team-player eager to bring strong administrative/customer service skills to a growing company in need of top-level support.
Highlights
Microsoft Office proficiency
Results-oriented
Safety-oriented
Strong problem solver
Dedicated team player
Spreadsheet development
Employee training and development
Strong organizational skills
Accomplishments
Training
Successfully trained associates in all policies and procedures while focusing on minimizing errors and generating superior results.
Leadership
Served as key contributing member of the Leadership team to ensure proper and timely processing of merchandise.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Experience
Process Assistant - Receive, 04/2014 to 08/2016 Lhc Group – Middleburg Heights, OH,
Managed 30 associates to ensure they were receiving the items properly and making rate.
Managed trucks and mixed freight being checked in and received in a timely fashion.
Engage with the Dock PA to ensure mixed freight from the dock was getting to us in a timely manner and engaged with the Stow PA to ensure we were in
balance with stow.
Cleared TOT, completed labor tracking, ensured area readiness and fast starts was completed.
Eliminated any barriers associates had with rates, area readiness, or fast starts.
Reduced receive errors by 80% by replacing/re-positioning bar codes on the receive stations.
Trained new associates to have the knowledge and tools to exceed in their jobs.
Member of the Fun/Activities Committee.
Assisted HR with hiring events by giving facility tours, assisted with the execution of the presentation and collecting materials.
Focus Coach, 10/2013 to 04/2014 Loma Linda University Medical Center – Rancho Cucamonga, CA,
Coached/trained about 200 associates.
Delivered feedback to associates/eliminated barriers the associates had.
Personal Care Attendant, 07/2012 to 10/2013 Public Partnerships – City, STATE,
Assisted in dressing, basic hygiene, meals, transferring her from the bed to her wheelchair, and with any paperwork she needed to sign.
Customer Service Rep, 11/2001 to 03/2004 CertainTeed – City, STATE,
Entered customer window orders and reviewed other coworkers work to ensure orders were keyed in correctly.
Responded to customers questions or concerns about their orders and resolved any issues they had.
Addressed any consumer problems and corrected any issues.
Assisted with Warranty issues by addressing the problem, resolving the issue, and made the follow up
calls to determine if any other support was needed.
Tested New Programs by making sure the program added the correct options for each size
windows and made sure the program did not allow incorrect options for the different types
of windows.
Trained co-workers on the new program and monitored their progress.
Traveled to another window plant to train co-worker on the new program and offer support during the training.
Cross trained to answer multiple line switchboard, filing, copying, and other various office jobs.
Assisted HR with ensuring coworker's times were correct and other various tasks.
Flow Team/Merchandiser, 06/1997 to 11/2001 Target – City, STATE,
Used LRT for price change, back stock, price check and locate items in back stock or on
the sales floor.
Unload trucks/stocked store.
Set planograms.
Zoned merchandise in various areas of the store.
Merchandised clothing, shoes, and jewelry departments.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Answered phones while assisting customers in the fitting room.
Education
: Office Specialist, Expected in 1994 Advanced Career Training - Atlanta, GA GPA: Received Honor Diploma
Skills
Customer Support, Filing, Copying, Faxing, Switchboard, Microsoft office, Typing, Data Entry, Problem Solving, Email, Multi-tasking, Professional and friendly,Shipping and receiving, Cash handling
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