Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A Certified Scrum Master with 6+ years of experience in improving process and complex product deliveries by implementing a scaled Agile environment. Hands-on in training teams and supporting product owners to remove impediments and backlogs, enhance velocity, and help teams adopt Agile methodology. Good understanding of the principles and best practices of Software Development Life Cycle, Continuous Integration, testing and delivery.

  • Technical Proficiencies: GitHub, Jira, Confluence, Jira Align, Aha, Kanban, Rally, Knowledge of DevOps tools, HTML, Microsoft Office, Slack, Jenkins, AWS EC2, Scheduling tools.
  • Key Competencies: Servant Leader, Creativity, Empathy, Courage, Organized, Openness, Enthusiastic, Motivation, Customers Obsession Project reporting, Process improvement, Project implementation, Problem solving, Project reporting, Process development, Meeting deadlines,Quality control Scrum, Resolved project conflict , Prioritizing User acceptance (UAT), Conflict resolution, Scrum Methodology, Vendor Selection, Business Presentations, Gantt Charts, Quality Standards Adherence, Process Inspections, Policy Development and Enforcement, Status Updates, Workforce Scheduling, Project Deadlines.
Work History
PROCESS ASSISTANT, 11/2020 to Current
WhiteboxMemphis, TN,
  • Leading daily Management of department duties, including allocation labor, leading meetings and assigning job duties
  • Evaluated employees’ strengths and assigned tasks based upon experience and training
  • Managed tracking and reporting of labor hours
  • Ensuring successful area performance, through tracking, reporting and feedback of associate performance
  • Lead in operational excellence initiatives in some capacity
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Identifying and addressing safety hazards.
  • Coaching associates to work safely and productively at all times
  • Participating in safety initiatives
  • Lead in referring all job injuries immediately to area managers.
  • Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Developed processes to save on costs and prevent losses.
DevOps Engineer/Scrum Master, 05/2017 to 10/2020
SymriseHodges, AL,
  • Managing GitHub repositories and permissions including branching strategies to developers
  • Lead as Scrum Master in delivery of all sprints and interaction with product owners
  • Reduced support requests and updated Agile tracking systems
  • Monitor and track progress, prepare status reports, resolve issues, coordinate tasks, and activities directed toward completing project goals
  • Facilitated and participated in Sprint planning, design, and estimation
  • Monitored Sprint Burn-down and conducted daily stand ups, encouraging open communication.
  • Facilitated team to estimate story points and measured velocity to plan future sprints
  • Using SonarQube plugin to sniff out bugs
  • Facilitated sprint planning, retrospective, and sprint demos
  • Monitored, launched and configured Amazon EC2 instances.
  • Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Led sprint reviews and planning meetings to promote full team engagement.
Sales Manager, 04/2015 to 05/2018
Costco Wholesale CorpCity, STATE,
  • Managed sales force to develop their skill to ensure that high professional standard is achieved and monthly sales target
  • Develop and implement new sales initiatives, strategies and programs to capture key demographics
  • Finished multiple fiscal years as top 5% in Nation in revenue and customer satisfaction
  • Coached Sales Advisors into high- performing and cohesive group improving revenue by 25%.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
  • Managed and motivated sales team to increase revenue 40% .
BBA: Management Information Systems, Expected in 05/2020
Texas Southern University - Houston, TX
  • Problem Solved over 100 cases per shift which resulted in 20% Revenue.
  • Increase Customer satisfaction by 50%.
  • Supervised team of 200+ staff members.
  • Increase Sales Revenue which led to being the Top 5 in the nation in Club Demonstration Services.
  • Led the team in reducing concessions by 15%.
  • Led the team in being the number one FC in the nation in 2020 by processing over 3000 units per month.

2021-2022 Certified CSM

2021-2022 Certified POPM

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