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Process Area Manager Resume Example

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PROCESS AREA MANAGER
Summary

Forward-thinking Project Manager proficient in generating high-quality Logistics work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills
  • Policy and procedure improvements
  • Partnership development
  • Product development
  • Contract development and management
  • Time management
  • Flexible
  • Systems and automation applications
  • Issue and conflict resolution
  • Business development
Experience
Process Area Manager
Kenosha, WIAmazon.com/Dec 2014 to Dec 2020
  • Devised in-house training program allowing employees to maintain and improve skills in various types of software packages.
  • Led and managed project teams of up to ten employees.
  • Led individual training sessions for employees in Microsoft Office, Windows Server, and Amazon Web Services.
  • Analyzed project processes and workflows to reduce risk.
  • Wrote and updated online and hard copy training manuals on various software packages that used within the company and at remote offices.
  • Checked equipment and components for defects through proactive testing.
  • Kept production in line with company guidelines, compliance requirements, and quality standards.
  • Effectively interacted with cross-functional teams in such areas as analysis, architecture, build and deployment.
  • Identified resources needed to complete tasks, resolved issues with personnel, and maintained deliverable estimates.
  • Developed and administered budgets covering inventory, labor hours, and overhead expenses.
  • Maximized sales by effectively rolling out new incentive programs across regional stores.
  • Realigned procedures and daily protocols with changing business demands.
  • Managed $5,000,000 operation by coordinating all supervisory responsibilities, including forecasting, inventory control, Kaizen events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance.
  • Tested schedules, orders and forecasts to plan operational processes and meet timetables.
  • Developed and administered budgets covering inventory, labor hours, and overhead expenses.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
Project Manager
Eldridge, MO, 65463Alexander Develpment and Leasing CO., LLC/Sep 2003 to Dec 2014
  • Built strong community relations with subcontractors and vendors to optimize cost savings and complete, timely reconstruction.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Utilized project schematics, drawings and specifications to complete detailed and highly accurate take-offs.
  • Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
  • Brought projects in on-time and under budget and quality standards.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Coordinated complex contract administration, including defining project milestones and developing budget.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Mitigated regulatory risks by increasing Lead Abatement Program guideline compliance through clarification of policies and procedures with city departments.
  • Completed full-scale project plans, including overseeing engineering activities and design processes.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Maximized cost-effectiveness of projects through value engineering processes to assess methods, materials and means.
Computer Programmer Analyst
Abbott Park, ILAbbott Laboratories/Jun 1996 to Sep 2003
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Collected information by meeting with database architects and administrators to determine client system limitations for capacity and load for Siebel, SQL , Siebel EIM, data model projects.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Performed root cause analysis to identify system issues.
  • Updated existing software and firmware immediately upon vendor release to mitigate risks.
  • Leveraged multiple programming languages to develop applications for various platforms.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Directed programming and documentation development team, offering insight into design process and procedures.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Implemented debugging programs to determine vulnerabilities and issues in software.
Education and Training
Bachelor of Science: Technical ManagementDeVry UniversityApr 2016Downers Grove, IL
Master of Science: Business AdministrationStrayer UniversityExpected in Jun 2022Washington, DC
Activities and Honors
  • Member, Alumni Association
Additional Information

Broad member on Racine Mutual Housing Assn. (RMHA) 2008-2009

Member PMI since 2014 - present

Certifications
  • Association for Project Management (APM)
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Resume Overview

Companies Worked For:

  • Amazon.com
  • Alexander Develpment and Leasing CO., LLC
  • Abbott Laboratories

School Attended

  • DeVry University
  • Strayer University

Job Titles Held:

  • Process Area Manager
  • Project Manager
  • Computer Programmer Analyst

Degrees

  • Bachelor of Science : Technical Management
    Master of Science : Business Administration

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