problem solver icqa pa amnesty floor monitor resume example with 13 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Personable, friendly and solution-oriented warehouse environment with over 10 years of experience in productivity and quality. Customer-focused team player offering expertise in quality assurance, time management and productivity. Dedicated to customer loyalty and satisfaction.

  • Inbound and outbound calling
  • Senior leadership support
  • Employee coaching
  • System implementation
  • Shipping and receiving understanding
  • Microsoft Office expertise
  • Quality assurance controls
  • Positive attitude
  • OSHA regulations knowledge
  • Report generation
  • Active listening
  • Cross-functional collaboration
  • Warehouse procedures
10/2014 to Current
  • Lead my team to achieve accurate count levels and successfully acquiring #1 in our network.
  • Monitored time of task for all team members as well as quality rate.
  • Coached team members as needed with retraining if needed.
  • Removed expired products off inventory. Researched products with title or image issues and created tickets.
  • Solved barcode issues with products or expiration date issues at a fast pace so stowers were able to maintain productivity.
  • Certified amnesty floor tech
  • Reset amazon robotics on the floor when they are defaulted while keeping safety in mind.
  • Removing obstructions in a timely matter so productivity is not impacted.
  • Working as a team when others are on break and looking after each others section. Communicating withincounteringcountering issues on the floor without resolve.
05/2014 to Current
Warehouse Associate/Ambassador Amazon City, STATE,
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Inspected and moved products to designated areas in warehouse.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Trained new associates on safety and receiving procedures. When neccassry retrained current associates when they fell under bottom ten percent in quality/production.
10/2009 to 10/2012
Material Handler/Quality Assurance Specialist FEDEX SMARTPOST City, STATE,
  • Inspected packages per shift to determine any product or package damage.
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
  • Palletized boxes to streamline movement and shipment using RF scanners.
  • Unloaded cargo with pallet jack equipment to enable receipt of pre-ordered inventory.
  • Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Operated pallet jacks to move, pick up or store products.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Performed quality audits.
10/2006 to 10/2009
HOSTESS/Server Assis Applebee's Grill + Bar City, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated terminals to input orders, split bills and calculate totals.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to customers.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education and Training
Expected in 05/2008 to to
High School Diploma:
Moises E Molina High School - Dallas, TX

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Resume Overview

School Attended

  • Moises E Molina High School

Job Titles Held:

  • Warehouse Associate/Ambassador
  • Material Handler/Quality Assurance Specialist
  • HOSTESS/Server Assis


  • High School Diploma

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