Personable, friendly and solution-oriented warehouse environment with over 10 years of experience in productivity and quality. Customer-focused team player offering expertise in quality assurance, time management and productivity. Dedicated to customer loyalty and satisfaction.
Skills
Inbound and outbound calling
Senior leadership support
Employee coaching
System implementation
Shipping and receiving understanding
Microsoft Office expertise
Quality assurance controls
Positive attitude
OSHA regulations knowledge
Report generation
Active listening
Cross-functional collaboration
Warehouse procedures
Education and Training
Moises E Molina High SchoolDallas, TXExpected in 05/2008 – –High School Diploma: - GPA:
Experience
Amazon - Problem Solver/ICQA PA/AMNESTY FLOOR MONITOR City, STATE, 10/2014 - CurrentClaireJessica
Lead my team to achieve accurate count levels and successfully acquiring #1 in our network.
Monitored time of task for all team members as well as quality rate.
Coached team members as needed with retraining if needed.
Removed expired products off inventory. Researched products with title or image issues and created tickets.
Solved barcode issues with products or expiration date issues at a fast pace so stowers were able to maintain productivity.
Certified amnesty floor tech
Reset amazon robotics on the floor when they are defaulted while keeping safety in mind.
Removing obstructions in a timely matter so productivity is not impacted.
Working as a team when others are on break and looking after each others section. Communicating withincounteringcountering issues on the floor without resolve.
Amazon - Warehouse Associate/Ambassador City, STATE, 05/2014 - Current
Utilized pallet jacks to move items to and from different warehouse locations.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Inspected and moved products to designated areas in warehouse.
Identified safety hazards and notified management to determine proper resolution of issues.
Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
Contributed ideas on ways to improve or optimize warehousing procedures.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Trained new associates on safety and receiving procedures. When neccassry retrained current associates when they fell under bottom ten percent in quality/production.
FEDEX SMARTPOST - Material Handler/Quality Assurance Specialist City, STATE, 10/2009 - 10/2012
Inspected packages per shift to determine any product or package damage.
Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Palletized boxes to streamline movement and shipment using RF scanners.
Unloaded cargo with pallet jack equipment to enable receipt of pre-ordered inventory.
Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Operated pallet jacks to move, pick up or store products.
Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Implemented internal auditing practices to create standards and statutory obligation compliance reports.
Inspected quality of finished products, making minor repairs to meet project expectations.
Performed quality audits.
Applebee's Grill + Bar - HOSTESS/Server Assis City, STATE, 10/2006 - 10/2009
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated terminals to input orders, split bills and calculate totals.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Collaborated with host, bus person and cook to serve up food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Provided exceptional service to customers.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
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