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Problem Solver and Packer Resume Example

Resume Score: 80%

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PROBLEM SOLVER AND PACKER
Summary

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Stockroom procedures
  • Call center experience
  • High-energy attitude
  • Employee coaching
  • Customer service
  • Office equipment proficiency
  • Organization
  • Administrative support
  • Open Minded
  • Dedicated
  • Communications
  • Planning and coordination
Experience
Amazon Fulfillment CenterNorth Randall , OHProblem Solver and Packer06/2019 to Current
  • Exceeded company productivity standards by 98% on consistent basis, handling more than 100% of quota each day.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Achieved high quality marks on quality assurance evaluations through dedication.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Accepted, processed and filled orders quickly and accurately.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Reduced waste 98% by adhering closely to packaging procedures and monitoring use of packaging materials.
  • Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Efficiently packaged electronic and essential items, maintaining consistency to meet fulfillment deadlines.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Accomplished production goals by working with speed and accuracy.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Weighed and measured products and materials to check compliance with specifications and regulations.
McDonald'sCleveland, OHCrew Trainer01/2018 to 07/2019
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Greeted incoming customers kindly and provided friendly service.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Developed skill-specific training programs to promote employee development.
  • Worked alongside junior employees to improve performance, food safety and customer service.
  • Instructed new team members on correct procedures for all areas of operations.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Accepted and processed payments via credit card and cash worth up to $1125 daily.
Steak n ShakeCleveland, OHDrive-Thru Operator06/2017 to 01/2018
  • Operated headset to process food orders from guests to input into computer system.
  • Assembled accurate food orders into bags, adding condiments, utensils and napkins.
  • Reported complaints to manager for quick resolution.
  • Processed credit card and cash payment for orders, counting out change and furnishing receipts.
  • Tallied cash register at end of shift to reconcile with shift sales.
  • Upsold menu items, including beverages and desserts to increase restaurant profits.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Worked closely with front-end staff to assist customers.
  • Applied conversational English abilities to connect with diverse individuals and better serve individual needs.
  • Resolved issues regarding customer complaints and escalated worsening concerns to drive thru operations for remediation.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Counted product stock to maintain inventory records.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Restocked servers station with silverware, straws, napkins and condiments.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Filled beverages and delivered food to customers by walking to them with the tray in my hand.
Near West Theater Cleveland, OHUsher and Gift Shop Manager06/2015 to 01/2018
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Raised $500 in funds during 3 hours to support the cast initiative.
  • Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including ushering and making popcorn.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Delivered drinks and manuals to customer locations.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma05/2019John Marshall High School, Cleveland, OH
  • Honor Roll
  • Major in Business & Civics Leadership
  • Participated in ROTC
  • 4.0 GPA
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Resume Overview

Companies Worked For:

  • Amazon Fulfillment Center
  • McDonald's
  • Steak n Shake
  • Near West Theater

School Attended

  • John Marshall High School

Job Titles Held:

  • Problem Solver and Packer
  • Crew Trainer
  • Drive-Thru Operator
  • Usher and Gift Shop Manager

Degrees

  • High School Diploma 05/2019