Currently work as a Problem Management Analyst for the Defense Contracting Management Agency (DCMA). Creates an analysis and reporting of incident trend data to identify and eliminate root causes. Initiates actions to fix potential interruptions to service identified during proactive and trending analysis of the DCMA infrastructure.
Produces statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution. Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
Facilitates and coordinates technical meetings between NOSC and other Network Managers. Leading and facilitating post investigations into high impact faults. Production of statistics and reports to demonstrate performance of the Problem Management process.
Received the Exceptional Civilian Service Award in 2011 for work done for DCMAIT during Operations Iraqi Freedom and New Dawn.
Worked for three months in Kuwait in 2008 for DCMAIT.
Worked as a Team Lead for Southeast Sector in 2013-2014.
Problem solving, Asset management, Agency Coordinator, Help Desk Technician with an emphasis on quality. Troubleshooting and repairs of network equipment to include switches and routers. Developing Knowledge Based Articles to assist in researching policies, repairs, and diagnosis of network issues. Global Service Center agent with troubleshooting skills that are often called upon to assist other agents throughout the agency.
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