Criminal Justice professional with 12 years of experience in public service. Effective in multi-level communication, problem-solving, and interpersonal abilities. Proactive leader, skilled in investigations, and high volume case management.
Reduce recidivism rates and community risk through successful completion of adult probation and parole supervision. Manage caseload of over 75 clients placed on community supervision. Formulate and implement plans of community supervision from probation conditions. Prepare reports and document case information for management team, various court divisions and parole board. Investigate home plans, employment and treatment programs per policy. Testify in probation violation court hearings. Conduct violation interviews on clients incarcerated. Conduct urinalysis and collect DNA samples. Collaborate with various law enforcement agencies. Evaluated client progress toward completing terms of probation and addressed difficulties. Served as court liaison by attending court hearings and presentingreports and recommendations. Maintained compliance with all legal statutes, policies, and procedures.
Managed a team of approximately 20 direct reports for the Controls and Service Quality Teams. Attested to daily, weekly and monthly manager controls to ensure effectiveness and quality of work. Initiated and fostered relationships with other departments to meet customer/business needs. Developed and implemented policies and procedures to ensure cost effectiveness. Identified, analyzed and escalated control issues. Prepared and delivered monthly performance evaluations and ratings for all direct reports. Ensured company and unit goals were met daily, monthly and yearly. Recruited, interviewed and hired qualified candidates. Managed inventory of work received, processed and holdover daily. Executed special projects assigned by senior management. Presented quarterly business reviews to senior management. Maintained monthly capacity and forecasting plans below 25% threshold. Organized donations for charity events throughout the year for the site.
Investigated multiple regulated industries pursant to the City of Kansas City, MO city ordinances. Collaborated with law enforcement agencies and neighborhoods to investigate city ordinance violations. Interviewed and approved applicants for commercial & sightseeing vehicle driving permits. Investigated citizen complaints from anonymous tips and 311 Action Center calls. Processed various license applications through investigation and procedural policies. Prepared investigative reports for management and public record requests. Inspected and permitted all commercial and sightseeing vehicles. Acted as interim supervisor in absence of permanent supervisor. Issued General Ordinance Summons (GOS) for city ordinance violations. Enforced multiple industry codes to ensure compliance. Prepared evidence for liquor board hearings. Witnessed and testified in court hearings. Certified Class A Private Security License.
Supervised and coordinated the functions and operations of the Customer Service unit. Analyzed revenues, expenditures, and divisional procedures in attempt to conserve division funds. Reviewed budget estimates and assisted in the determination of appropriations by manager. Assisted in development, installation and execution of division policies and procedures. Conducted surveys and collected information on operational and administrative problems. Conferred with public and investigated difficult complaints made in person and by telephone. Performed a variety of tasks involving liaison with other departments, agencies and groups. Maintained financial and personnel records. Calculated daily division financial transactions.
District Representative for Missouri State Employee Charity Campaign 2019 - present
Employee of the Month, State of Missouri 2019
Member of National Association of Professional Women 2015
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