probation case specialist resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Methodical and efficient administrative professional proficient in court regulations, procedures and court processes. Experienced with types of diversion and associated procedures. Good recordkeeping and problem-solving abilities with an accuracy-driven and hardworking mentality.


  • Goal setting
  • Quality assurance
  • Time management
  • Office administration
  • Microsoft Excel certified
  • Filing and data archiving
  • Customer relations and communications
Work History
Probation Case Specialist, 06/2019 to Current
Massachusetts Court SystemPlymouth, MA,
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Entering litigant demographics onto the MassCourts System
  • Monitoring inbound & outbound phone calls from litigants
  • Retrieving CARI , RMV’s, Warrants
  • Working directly with the Register’s Office processing received Guardian Ad Litem’s
  • Contacting other courts regarding Restraining Orders
  • Contacting The Department of Children & Family Services DCF involved cases for reports
  • Docketing and tracking for the Adoption department as well as Change of Names
  • Requesting information from other Agencies, Departments, and or Courts
  • Restraining Order proceedings
  • Assisting litigant’s with outside resources for family matters
  • Assisting Probation Officers with Drug Testing notes as well as Passport Release notes
Security Officer, 05/2016 to Current
Anderson Security Agency LtdMesa, AZ,
  • Reported suspicious activities and persons to law enforcement.
  • Conducted [Timeframe] patrols of key areas to spot and control security concerns.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Authorized entrance papers and granted or denied entrance to building.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Participated in staff meetings, special events and professional development activities.
  • Checked and verified photo identification prior to granting facility access.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
  • Resolved complaints and issues involving both guests and employees.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Legal Assitant, 09/2017 to 12/2018
Turk & Quijano LLPCity, STATE,
  • Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
  • Provided administrative support and research for civil litigation and civil proceedings.
  • Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
  • Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
  • Managed day-to-day legal activities such as subpoena services for [Type] office with [Number] attorneys.
  • Answered client calls and responded to inquiries, using open-ended questioning skills to attain applicable information.
  • Acted as first point of contact for all clients.
  • Handled electronic court filings and coordinated court activities.
  • Answered telephone and coordinated meetings and conferences.
  • Drafted correspondence and [Type] documentation and disseminated materials to appropriate parties.
  • Strictly adhered to privacy laws to avert possible information breaches and protect client data.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Photocopied all documents, correspondents, and other printed materials
  • Organize and prioritize caseloads for 11 attorneys
Probation Internship, 09/2016 to 12/2016
Commonwealth Of MassachusettsCity, STATE,
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Upheld strict security procedures to maintain data confidentiality.
  • Reported back to instructor and management to receive day-to-day tasks and responsibilities.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers professionally in-person to provide information and directed to desired staff members as well as litigants
  • Completed and filed reports and paperwork - Critiqued court notes and updated them
  • Introduced offenders to the connection of social services and job search
  • Verified warrants to violators – default warrants and restraining order issues
  • Compiled advancement orders
  • Observed Probationers role in a courtroom & Aware of court procedures
  • Completed intake forms - Communicated with offenders in lockup and as walk ins
  • Observed residents for compliance and behavior issues.
  • Assisted with intakes and studied incoming case material.
  • Verified social and legal history information of individual probationers.
Bachelor of Science: Criminal Justice, Expected in 05/2017 to Bridgewater State University - Bridgewater, MA

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Resume Overview

School Attended

  • Bridgewater State University

Job Titles Held:

  • Probation Case Specialist
  • Security Officer
  • Legal Assitant
  • Probation Internship


  • Bachelor of Science

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