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pro services specialist resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Motivated jobseeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Flexible student with great communication skills seeks part-time job opportunity to expand work experience. Eagerly pursuing Internship with opportunity to expand knowledge in healthcare with real-world experience. Outgoing and friendly with strong drive to succeed. Dependable and customer service-oriented individual who is adaptable to many environments. Hardworking, punctual, and reliable. Current student working toward my Associates degree in Allied Health and looking for an opportunity to begin my career in the field. Capable of identifying and quickly closing any knowledge gaps to offer value to my employer and team. Leadership Dependable Computer Savy Knowledgeable Product restocking Customer service Payment processing Order verification Merchandise exchange Online orders preparation Merchandising Cash handling Returns processing Employee supervision Complex problem-solving Strong communication Relationship building Group training Rule enforcement Microsoft Word Point of sale systems Multi-line phone systems Clerical support Problem resolution Delivery scheduling Account updating Transaction processing Positive and professional Refund management Product promotion Warranty service Survival skills Safety monitoring Compassionate communication Emergency response Critical thinking Google Drive Planning Task prioritization Cultural awareness Multitasking Recordkeeping Cash Drawer Management Stocking And Replenishing Point Of Sale Knowledge

Skills
  • Flexible and Adaptable
  • Active Listening
  • Excellent Communication
  • Teambuilding
  • Self-Motivated
  • MS Office
  • Data Entry
  • Attention to Detail
  • Good Telephone Etiquette
  • Problem-Solving
  • Organization and Time Management
  • Scheduling and Coordinating
  • Customer Experience
  • Sales Tracking
  • Hazardous Materials
  • Data Entry Software
  • Front Desk Operations
Work History
12/2014 to 08/2022
Pro Services Specialist A. Duie Pyle, Inc Williston, VT,
  • Provided information to customers on products or services
  • S
  • Maintained consistent and fair environment for all team members with equitable rule enforcement
  • Balanced cash drawer at beginning and end of each shift
  • Maintained clean, organized, and well-stocked checkout areas
  • Worked with customer service leaders and managers to meet customer needs
  • Engaged with customers while completing cash register transactions
  • Trained new retail team members in customer service and company policies
  • Put together online order pickups and loaded purchases in vehicles
  • Explained promotions and special offers to customers
  • Promoted loyalty programs and store cards
  • Stocked store shelves and end-caps with merchandise during down times
  • Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
  • Prevented losses by watching for suspicious behavior
  • Covered multiple store areas by cross-training in different roles
  • Maintained accurate register totals by carefully counting and securing cash
  • Enhanced shopping experiences, directing or escorting to product locations on sales floor
  • Monitored checkout stations for adequate cash availability
  • Protected team members by observing work, identifying safety concerns, and removing hazards.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
04/2018 to 06/2018
Customer Service Representative Valley Ymca Litchfield Park, AZ,
  • Handled customer inquiries, billing questions, payments, and service requests
  • Delivered fast and friendly service regarding questions and service complaints
  • Managed documentation for new sales, warranties, and service program sign-ups
  • Updated records with all interactions and customers transactions
  • Exceeded quotas frequently with continuous product pushes and attention to customer needs
  • Assisted with tasks and work duties during slow periods to maintain team productivity
  • Assisted customers with sales and service needs
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Transported items using forklifts and pallet jacks.
06/2013 to 07/2015
Summer Camp Counselor Lafourche Parish Government City, STATE,
  • Increased children's survival skills through games, instruction, and overnight trips
  • Oversaw sports activities to enforce rules and foster fairness
  • Worked with children with limited physical or mental capacities, helping each fully explore outdoor environments
  • Demonstrated positive behaviors to children by modeling strategies for handling peer conflicts
  • Responded calmly to emergencies to administer first aid and coordinate transport for serious concerns
  • Promoted physical skill, strength, and stamina with exercise programs
  • Demonstrated proper use of materials and equipment to recreational users
  • Maintained facilities and recreational areas, overseeing repair work and upgrades
  • Kept participants safe with thorough instruction and ongoing monitoring of activities
  • Assessed needs and interests of individuals and groups and planned activities accordingly
  • Organized, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
Education
Expected in 05/2015
High School Diploma:
HL Bourgeois High School - Gray, LA,
GPA:
Administered first aid according to prescribed procedures, and notified emergency medical personnel when necessary
Expected in 08/2018
Associates : General Studies/Minor Biology
L.E. Fletcher Technical Community College - Schriever, LA
GPA:
Expected in 08/2015
Technical Diploma: Radiology Technology, Nuclear Medicine/Surgical Technology, Surgical Technology
Delgado Community College - New Orleans, LA,
GPA:

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Resume Overview

School Attended

  • HL Bourgeois High School
  • L.E. Fletcher Technical Community College
  • Delgado Community College

Job Titles Held:

  • Pro Services Specialist
  • Customer Service Representative
  • Summer Camp Counselor

Degrees

  • High School Diploma
  • Associates
  • Technical Diploma

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