Experienced in Service desk supervisor. Ensuring Service Desk associates provide outstanding service to customers and ensure their demands are met. Special Services Supervisor must have thorough knowledge of all policies, procedures, and duties related to customer phone calls, transactions, and cash handling. Provide effective training, recognition, and performance management for associates.
Provide great customer service. Hire new associates. Lead and train associates. Complete reports to help prevent shrink. I have discovered about $90,000 in possible shrink in 5 months. I have set new standards and goals to ensure the customer is satisfied 100%, for example making sure orders are fulfilled correctly in a timely manor.
I being with the company in 2011 as a cashier and quickly was promoted to head cashier. After exceeding in the duties that were presented to me I became a service desk associate. The opportunity of being a service associate led me to being moved to a customer order specialist. The customer order specialist is a position that over looks installs, and makes sure they are being done correctly. After being a customer order specialist I was promoted to special services supervisor.
Studied prerequisites for the radiology program.
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