Private Duty Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Highly enthusiastic customer service professional with 8 years client interface experience.Seeking a full time ,stable position with an organization as a customer service worker with the opportunity to utilize my current skills, while obtaining additional training and promotional opportunities.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Markdown/promotional procedures
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Visual merchandising proficiency
  • Opening/closing procedures
  • Worked with company systems such as Walgreens and diligently completed all assigned tasks, working overtime as needed.
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Consistently generated additional revenue through skilled sales techniques.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
2007 to 2014
Private Duty Chrysalis Reno, NV,

Assisted patients with multiple chronic diagnoses, including COPD and asthma.

Supported patients with customized patient teaching tools.

Provided treatment within scope of practice as defined by state law.Frequently commended for maintaining the safety, respect and dignity of residents.Coordinated with doctors and registered nurses to develop care plans for patient.Cleaned and sterilized instruments and disposed of contaminated supplies.Monitored patient reactions to drugs and carefully documented progress.

Caregiver Pch Hotels And Resorts Mobile, AL,
  • Care for family member, providing companionship and personal care.
  • Perform health care related tasks, such as monitoring blood pressure and administering medication.
  • Administer bedside and personal care, such as ambulation and personal hygiene assistance.
  • Assisted patients with physical movements to help restore function and lessen pain and disability.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.
  • Plan, shop for, and prepare nutritious meals.
  • Escort to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
09/2004 to 05/2007
  • Customer Service Representatives Interacted with customers to provide information in response to inquiries about products and services.
  • Handled and resolve various complaints.
  • Inventoried merchandise, ordered supplies and stocked shelves.
  • Generated reports and conducted meetings to allow for a team concept.
  • Exchanged cash for merchandise.
  • Passed information to the next shift.
  • Successfully managed the activities of 5 team members in my location.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
04/2003 to 07/2004
Front desk clerk MOTEL 6 City, STATE,
  • Interacted with customers to provide information on tourist attractions.
  • Handled and resolved various complaints.
  • Assisted with room rentals.
  • Maintained a clean office space.
  • Answered phones and assisted with reservations.
  • Ensured guest satisfaction.
  • Kept records of room availability and guests' accounts, manually or using computers.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Assisted guests with any special requests during their visits.
  • Contacted housekeeping or maintenance staff when guests reported problems.
Educational Background
Expected in 1999
High School Diploma: General education

General High School Curriculum

References Available on Request

Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Type 38 WPM, Typing, Vendor Management, Writing, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension

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Resume Overview

School Attended
Job Titles Held:
  • Private Duty
  • Caregiver
  • Front desk clerk
  • High School Diploma

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