Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Skills
Proficient in MS Office
Strong communicator
Exceptional Customer Service
Loss prevention
Problem-solving skills
Detail Oriented
Stocking and Replenishing
Cash register operations
Merchandising understanding
Multi-tasking strength
Work History
Private Brand Specialist, 05/2015 to 04/2020 Macy's – Chicago, Illinois
Increased sales by 103% over a years time by offering consultation on products and services and applying customer service and upselling techniques
Achieved and consistently exceeded sales goals for consecutive years.
Provided exceptional customer service to foster client loyalty and satisfaction.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Sales Associate, 04/2013 to 05/2015 Macy's – Chicago, Illinois
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Maintained organized, presentable merchandise to drive continuous sales.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Tracked stock using company inventory management software.
Engaged with customers to effectively build rapport and lasting relationships.
Educated customers on promotions to enhance sales.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Host, 04/2011 to 11/2012 Sweetwater Tavern & Grille – Chicago, IL
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Documented reservations and communicated changes to guests using OpenTable.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable.
Assisted managers with quickly resolving service- and food-related issues.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Host, 03/2008 to 10/2010 Dragonfly Mandarin – Chicago, IL
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Documented reservations and communicated changes to guests using OpenTable.
Assisted managers with quickly resolving service- and food-related issues.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Education
AASCity Colleges of Chicago - Wilbur Wright College - Chicago, IL
Honor's list 2010 and Dean's List 2009
BA: Political Science and Latin American & Latino StudiesUniversity of Illinois - Chicago, IL
