prisma cloud renewals account manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Professional with outstanding research, communication and interpersonal skills. Passionate about ensuring direct and quality service to client service base. Detail-oriented individual, with the ability to successfully multi-task with efficiency and meet required deadline. Accomplished Sales Manager offering 12 years of experience developing and maximizing software sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

  • Data security
  • Collaboration
  • Client relationships
  • Telephone communication
  • Cost-effective solutions
  • Lifecycle management
  • Critical/strategic thinking
  • Responsible
  • MS Office
  • Salesforce Software
  • Sales Quota Management
  • Renewal Opportunities
Work History
02/2022 to Current Prisma Cloud Renewals Account Manager Optiv | Raleigh, NC, Denver, CO
  • Validated sales agents' and customers' experience to develop actionable insights into factors determining success or failure of renewal attempts.
  • Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
  • Engaged field account executives and customers in strategic product and service discussions, compiling data gained from interviews electronically.
  • Pursued timely interactions with existing clients to gauge satisfaction, resolve objections and secure contract renewals.
  • Provided executive management with complete visibility to renewals and solicited executive involvement to salvage high-value accounts with complex or unusual objections to continued business relations.
  • Negotiated high-dollar contracts with extremely complex terms, conditions and considerations, skillfully navigating market conditions and client dispositions to secure optimal terms for company.
01/2018 to 02/2022 Client Operations Specialist - Renewals Risk Strategies Company | Rocky Ridge, OH, Denver, CO
  • Support assigned Client Managers/Directors by proactively monitoring existing renewal business with timely generation of quotes, validation of service contracts, auditing, and management of all aspects of renewable pipeline using Salesforce (CRM system).
  • Provide customer service and communication both by phone and email. Respond quickly and accurately to requests from inside resources as well as outside clients.
  • Responsible for effectively communicating and positioning Partner and authorized support programs within partner community and installed base. Develop and maintain in-depth knowledge of Partner programs and services.
  • Provide detail reporting and asset tracking for clients on as-needed basis.
  • Interacted extensively with clients to upsell level of service contracts, positioning multi-year contracts, technology refreshes as well as co-terming contracts from various technologies for annual renewal dates.
  • Multi-task ongoing activities from multiple people in a fast environment while producing accurate and timely renewal quotations for products and services.
  • (Additional) Volunteered for Alias Coverage to manage renewals alias; delegating workflow with incoming requests from Partners and Customers, weekly.
  • (Additional) Volunteered for UAT testing for upgrade.
04/2012 to 12/2017 Inside Sales Representative Highmark Inc. | Bethel Park, PA, Denver, CO
  • Worked with internal quoting team to generate proper renewal quotes, based on customer requests.
  • Manage territory of 300+ opportunities per quarter, with average quota attainment of 95%.
  • Worked within multiple systems, generating quotes personally, as well as editing and sending into channel based system.
  • Prepare and present accurate forecasts for client, as well as organized sales campaigns.
  • Worked with multiple resellers, distributors, and end customers to track and close renewals within current quarter.
  • Answered customers' questions regarding products, prices and availability.
03/2011 to 04/2012 Senior Sales Support Coordinator Service Source - CLIENT: Blue Coat Systems Inc. | City, STATE, Denver, CO
  • Managed multiple projects simultaneously
  • Supervised & trained new hires on day to day tasks, system errors
  • Knowledge of Client System to build quotes for Sales Representatives.
  • Used knowledge of Client System to trouble shoot and check for errors within contracts.
  • Delegated inbound requests by linking information from SSI CRM to Blue Coat Client
  • Worked within goal oriented program with expectations of quota attainment
  • Assisted with complex Federal requests for quotations
  • Created high dollar/complexity quotes for strategic customers
  • Extensive use of Siebel Quoting System, as well as Oracle and SalesForce.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Expected in Associate of Applied Science | Computer Networking Technology Arapahoe Community College, Littleton, CO, GPA:

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Resume Overview

School Attended

  • Arapahoe Community College

Job Titles Held:

  • Prisma Cloud Renewals Account Manager
  • Client Operations Specialist - Renewals
  • Inside Sales Representative
  • Senior Sales Support Coordinator


  • Associate of Applied Science

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