(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Hardworking professional person accustomed to fast-paced call center environments. Work quickly to understand, document and driving satisfaction while meeting demanding business objectives. Well-versed in professional office standards and best practices.

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Experienced in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and standards. Bringing superior communication and time management abilities.

  • Payment processing
  • Make copies
  • Fax
  • Filling
  • Insurance
  • Managing
  • Office
  • Payroll
  • Professional telephone voice
  • Documentation and reporting
  • Data entry
  • Call center operations
  • System documentation
  • Call center experience
  • Resolving issues
  • Fluent in Spanish
  • Customer communications
  • Communicating with clients
  • Account updating
  • Providing customer support
  • Call documentation skills
  • Call control skills
  • Inbound phone call management
  • Performance monitoring
  • Billing and invoicing
  • Schedule management
  • Clear communication
  • Welcoming customers
  • Front desk management
  • Client service
  • Customer service
  • Cleaning equipment operations
  • Billing and coding
  • Supply stocking
  • Wrapping and boxing
  • Invoice verification
  • Shipping and receiving
  • Materials handling and transport
  • Product verification
  • Quality assurance controls
  • Power and hand tools
  • Manufacturing experience
  • Product assembly
  • Product packaging
  • Storage organization
  • Flexible schedule
  • Customer service-oriented
  • Heavy industrial equipment
Education and Training
Eisenhower High School , Expected in 2013 High School Diploma : - GPA :
Advantage Xpo - Printing Press Operator
Amarillo, TX, 04/2010 - 11/2012
  • Operate printing machine
  • Run several presses with different size and color capacities
  • Prepare machines for printing
  • Press operators prepare machines for printing
  • Ink the presses, load paper, and adjust the press to the paper size
  • Monitor their operation and keep the paper feeders well stocked
  • Make adjustments to manage ink distribution, speed, and temperature in the drying chamber
  • Correct paper tears or jams
  • Search for and correct problems
  • Make quick corrections to avoid expensive losses of paper and ink
  • Oil and clean the presses and make minor repairs
  • Perform preventive maintenance
  • Perform digital, electrostatic, and ink-jet printing
  • Transfer files, blend colors, and proof images electronically using digital presses
  • Examined printed copy for correct ink density, position on paper and registration
  • Examined and produced specific job orders
  • Set appropriate speeds, flows, colors, temperatures and positions for printing
  • Lubricated and maintained printing machines
Long Island Fqhc - General Laborer and Assembler
Roosevelt, NY, 12/2012 - 06/2015
  • Loaded and unloaded materials using proper lifting procedures.
  • Arranged pallets and shelves to keep warehouse organized for all personnel.
  • Cleaned facility, stocked shelves and unloaded shipments.
  • Packaged products in boxes to prepare for shipment to customers.
  • Removed debris and swept areas to maintain safe, clean work environment.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Built and packaged products to complete daily work orders.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Recorded production data in daily logs.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
American Medical Response - Call Center Representative
City, STATE, 02/2015 - 06/2016
  • Responsibilities include Received high volume of calls each call is time in 5 minutes
  • Speak in a calm and respectful voice
  • Verified patients contact information and addresses and health insurance to verify if they are eligible for transportation or reimbursements
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
  • Fax paper work for meal lodging to refer Doctor or hospital
  • Make copies and scan papers call to confirm patients appointments to doctors office
  • Once they are eligible and everything is verified I ask for the information of where they will be getting transportation to
  • Then confirm the time and date and address to the destination and give the patient there confirmation number once they are done being scheduled for there appointment
Car Upholstery - Receptionist Administration Assistant
City, STATE, 08/2016 - Current
  • Manage and maintain transactions, orders, invoice
  • Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages
  • Tracked expenses and documented records using Microsoft
  • Conducted directory searches for employees and customers to locate phone numbers, business addresses and information
  • Answered up to 50-100 calls per day in a fast-paced environment Answered and directed incoming calls using multi-line telephone system
  • Answered calls with a friendly and polite approach to ensure excellent customer service
  • Handled payment processing duties and provided customers with receipts and proper bills and change
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
  • Responsibilities include manage and maintain transactions, orders, invoice and all business inquires. Managing payroll orders making orders for material and supplies
  • Sorted incoming mail and directed to correct personnel each day
  • Responded to customer concerns and issues
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules

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School Attended

  • Eisenhower High School

Job Titles Held:

  • Printing Press Operator
  • General Laborer and Assembler
  • Call Center Representative
  • Receptionist Administration Assistant


  • High School Diploma

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