Hardworking professional person accustomed to fast-paced call center environments. Work quickly to understand, document and driving satisfaction while meeting demanding business objectives. Well-versed in professional office standards and best practices.
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Experienced in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and standards. Bringing superior communication and time management abilities.
Skills
Payment processing
Make copies
Fax
Filling
Insurance
Managing
Office
Payroll
Professional telephone voice
Documentation and reporting
Data entry
Call center operations
System documentation
Call center experience
Resolving issues
Fluent in Spanish
Customer communications
Communicating with clients
Account updating
Providing customer support
Call documentation skills
Call control skills
Inbound phone call management
Performance monitoring
Billing and invoicing
Schedule management
Clear communication
Welcoming customers
Front desk management
Client service
Customer service
Cleaning equipment operations
Billing and coding
Supply stocking
Wrapping and boxing
Invoice verification
Shipping and receiving
Materials handling and transport
Product verification
Quality assurance controls
Power and hand tools
Manufacturing experience
Product assembly
Product packaging
Storage organization
Flexible schedule
Customer service-oriented
Heavy industrial equipment
Education and Training
Eisenhower High School, Expected in 2013 – –High School Diploma: - GPA:
Run several presses with different size and color capacities
Prepare machines for printing
Press operators prepare machines for printing
Ink the presses, load paper, and adjust the press to the paper size
Monitor their operation and keep the paper feeders well stocked
Make adjustments to manage ink distribution, speed, and temperature in the drying chamber
Correct paper tears or jams
Search for and correct problems
Make quick corrections to avoid expensive losses of paper and ink
Oil and clean the presses and make minor repairs
Perform preventive maintenance
Perform digital, electrostatic, and ink-jet printing
Transfer files, blend colors, and proof images electronically using digital presses
Examined printed copy for correct ink density, position on paper and registration
Examined and produced specific job orders
Set appropriate speeds, flows, colors, temperatures and positions for printing
Lubricated and maintained printing machines
Long Island Fqhc - General Laborer and Assembler Roosevelt, NY, 12/2012 - 06/2015
Loaded and unloaded materials using proper lifting procedures.
Arranged pallets and shelves to keep warehouse organized for all personnel.
Cleaned facility, stocked shelves and unloaded shipments.
Packaged products in boxes to prepare for shipment to customers.
Removed debris and swept areas to maintain safe, clean work environment.
Inspected and tested final products to verify conformance to established tolerances.
Built and packaged products to complete daily work orders.
Boxed, labeled and moved items to keep production lines moving swiftly.
Recorded production data in daily logs.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
American Medical Response - Call Center Representative City, STATE, 02/2015 - 06/2016
Responsibilities include Received high volume of calls each call is time in 5 minutes
Speak in a calm and respectful voice
Verified patients contact information and addresses and health insurance to verify if they are eligible for transportation or reimbursements
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
Fax paper work for meal lodging to refer Doctor or hospital
Make copies and scan papers call to confirm patients appointments to doctors office
Once they are eligible and everything is verified I ask for the information of where they will be getting transportation to
Then confirm the time and date and address to the destination and give the patient there confirmation number once they are done being scheduled for there appointment
Car Upholstery - Receptionist Administration Assistant City, STATE, 08/2016 - Current
Manage and maintain transactions, orders, invoice
Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes and mailing packages
Tracked expenses and documented records using Microsoft
Conducted directory searches for employees and customers to locate phone numbers, business addresses and information
Answered up to 50-100 calls per day in a fast-paced environment Answered and directed incoming calls using multi-line telephone system
Answered calls with a friendly and polite approach to ensure excellent customer service
Handled payment processing duties and provided customers with receipts and proper bills and change
Generated shipment invoices, prepared packages and set up courier deliveries for customers
Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
Responsibilities include manage and maintain transactions, orders, invoice and all business inquires. Managing payroll orders making orders for material and supplies
Sorted incoming mail and directed to correct personnel each day
Responded to customer concerns and issues
Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
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