Responsible for creating a high performing Print and Marketing team that is focused on achieving sales and service metrics. Accountable for developing ongoing, consultative relationships with business customers and generating sales leads.
Bilingual fluency in both English and Spanish
Selling & Customer Service Results
StaplesBoston, MAPrint and Marketing Sales Manager08/2016 to Current
Lead a team of associates & supervisors focused primarily on the small business customer through teaching, coaching and inspiring. Fosters a sense of energy, ownership and personal commitment.
Support the GM to hire, coach and retain talented candidates for key roles within the Print and Marketing Department. Leverage ideas and best practices from the team to ensure results.
Creates a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers. Primarily accountable for results within the Print & Marketing area. Role model / Coach to the Print & Marketing Team for expected selling behaviors and service standards.
Accountable for flawless execution of operational excellence and delivering quality. Manage a selling & production environment.
StaplesBoston, MAPrint & Marketing Supervisor02/2015 to 08/2016Responsible for creating and maintaining a successful Inspired Selling culture and committed to delivering results by providing solutions to customers by managing relationships. This critical role is accountable for achieving key metrics to include profitable sales and margin, customer satisfaction (including quality production), associate satisfaction and turnover reduction.
StaplesBoston, MACopy & Print Associate08/2012 to 02/2015Responsible for cultivating relationships with customers, specifically Small Business customers that result in the opportunity to assess and provide copy and print solutions that exceeds their needs. Tasked with managing multiple and competing priorities while providing outstanding consultative interaction, producing top quality finished products and an establishing an opportunity to build future business with the customer.
Education and Training
2013Chelsea High School, Chelsea, MAHigh School Equivalency Credential
Activities and Honors
Kid's Ministry Teacher - Spanish Church of God East Boston, MA (2015-2017)
Local Kid's Ministry Leader - Spanish Church of God East Boston, MA (2015-2017)
District Kid's Ministry Leader - Northeastern New England Spanish Church of God (2017)