PRINCIPAL PROGRAM MANAGER - SHARED SYSTEMS DEVELOPMENT & TICKETING
Technical Program Manager with strategic project management skills, cross functional team leadership skills, and extensive experience in the Information Technology business for more than twenty-five years in leading, managing, and delivering large, complex IT programs and projects initiatives within budget, schedule, and scope using Software development life cycle (SDLC) methodologies.
My experience spans from technical knowledge and experience in programming development to functional knowledge with subject matter expertise in Airline Tariff Publishing Company (ATPCO) Taxes.
Program / Project Management
Software Project Management
Cross Functional Team Leadership
Leading by example
Software Development Life Cycle (SDLC)
Scaled Agile Framework (SAFe)
Education and Training
MBA: Business AdministrationSpring 2010University of TexasArlington, Texas, USA
Master of Science: Healthcare AdministrationFall 2008University of TexasArlington, Texas, USA
Bachelor of Science: Computer Information Systems with Minor in EconomicsSpring 1991California State UniversityLos Angeles, California
Principal Program Manager - Shared Systems Development & Ticketing09/2011 to CurrentSabreSouthlake, TX
Managed and delivered programs across Sabre enterprise using Agile Methodologies, SDLC, and Scrum on-time and within budget
Assumed late and non-compliant ATPCO tax mandate alpha numeric tax programs managing 25 globally cross functional teams and quickly corrected all problems through risk mitigation and management, stakeholder communication and management, milestones tracking and changes to staffing, to priorities, and to work assignments
Managed multi-year LAN Chile airlines program across Sabre teams to gain market share in south American sales
Took over another
problematic program and successfully delivered (60,000 man hours) - Fares
Storage Convergence Program - on time and within budget by implementing
resource reallocation and reassignment, checklists and milestones
tracking, promoting teamwork, collaboration and sense of ownership, and
leading by example
Directed 17 globally cross functional teams to deliver two credit card form of payment programs (33,000 man hours) to gain market shares, increase profits, and comply with airline industry mandate
Led multiple architects and system owners on capacity planning, forecasting, and performance measurement for American Airlines scalability program, US Airways migration to Sabre
Managed more than 10 teams globally and delivered Global Net Remit program (22,000 man hours) to handle automated category 35 net remit fares transactions
Led and managed ETraveli projects/programs to enhance capabilities and to gain European market shares.
AirPricing Team Lead Project Manager07/2008 to 09/2011SabreSouthlake, TX
Managed projects using Agile development methodology for AirPricing Projects located globally for both functional and technical initiatives
Led AirPricing resource management for all programs and projects
Managed and mentored AirPricing project managers in creating program/project milestones, planning, and resource management/assignment
Managed tech initiative projects for departmental solution architecture on tuning, refactoring, instrumentation, code governance and compliance
Delivered LAN Chile integrated 3rd party real-time data processing project; managed hardware purchase and infrastructure connectivity setup with HP/Sabre.
AirPricing Technical Lead & AirPricing Tax Team Lead09/1998 to 07/2008SabreSouthlake, TX
Delivered AirPricing projects and led AirPricing tax development team
Led, managed and delivered tax display initiative to offload transactions from legacy pricing to open system platform resulting in cost savings and reducing CPU usages
Coded, and delivered tax calculations for international travel, domestic travel, and transborder travel on the new open systems platform, replaced legacy mainframes. System is responsible for accurately pricing $70B of air travel sold annually worldwide.
Coached and mentored tax team development to enhance Air Pricing tax both Air Travel Shopping Engine (ATSE, new platform open system) and legacy system (TPF)
Developed code in TPF and ISOC on IBM mainframe, and C++, XML, CPPUNIT, and MySQL in a Linux environment.
IT Programmer09/1995 to 09/1998AMERICAN AIRLINESFort Worth, TX
Analyzed, designed, developed, and delivered functionality enhancement projects.
Developed and implemented exchange and refund projects for airline ticketing system promoting capabilities enhancement to refund and exchange tickets and gain market shares.
Designed, developed, and collaborated with Business Analysts, to deliver imposed IATA taxes enhancements and mandates.
Developed and implemented code to support Airline ATPCO Fares by Rules Category (CAT 25).
Systems Programmer Analyst07/1992 to 09/1995Thai Airways International Public Co LtdBangkok, Thailand
Comprehensive Airline computer system: TPF, VM, MVS, and UNIX.
Supported reservation, cargo, departure control, and inventory system
Defined DBDEF and created SAL Table
Analyzed, developed, and implemented system programs in Assembly, SPM, and ACPDB