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principal product manager resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Principal Product Leader offering 13+ years of success leading all phases of diverse technology projects, from strategy plan to go-to-market, from Project plan to delivery, with expertise in HR, Benefit, and Insurance technology solutions. I am masterful at shipping high-quality products through strong discovery practices and a deep understanding of customer problems resulting in innovative, market-leading solutions.

Business owner responsible for the $100M+ Insurance Carrier product suite and managing the overall health of the product portfolio for carriers, brokers, and administrators. I am passionate about innovating, strategizing, and shipping high-quality products built on cutting edge software. I excel in what I am passionate about.

Skills
  • Project Management
  • Market Research
  • Product Roadmaps
  • Competitive Analyses
  • Product Vision & Strategy
  • Project lifecycle management
  • Agile framework
  • Program oversight
  • SaaS
  • Agile and Waterfall Methodologies
  • Public Speaking & Evangelism
  • Product Design & User Experience
Work History
08/2019 to Current
Principal Product Manager Walmart Lake Stevens, WA,
  • Product Management leader responsible for Health Insurance Product Portfolio representing growing line of business with annual revenue of more than $100 million.
  • Own Carrier and Broker side of Benefitfocus transition from pipeline software business to two-sided platform model, including oversight of $15M in R&D spend annually.
  • Created all product collateral from concept to launch including market opportunity assessments, scope statements, requirement documents, product positioning, messaging, pricing and packaging. Developed sales materials, performed training, education, and support to 500+ field sales team for both direct and indirect sales channels.
  • Instituted Product Advisory Councils across entire Health Plan portfolio, partnering with 20+ Insurance Carriers to ensure alignment with business drivers, industry trends, and emerging technologies, and jointly prioritized collaborative and innovative roadmap.
  • Consistently in various stages of ideation to develop and ship high-quality, high-demand solutions including a file-based enrollment offering that can cut employee onboarding implementation time by up to 95%.
09/2012 to 08/2019
Senior Product Manager Alteryx Burlington, VT,
  • Owner of functional product definition, health and driving profitability including managing product lifecycle, backlog prioritization and grooming, and design oversight to ensure execution of a cohesive customer experience, increased team velocity by 20% with efficiencies.
  • Responsible for allocating 250 product and engineering resources to support ten clients across five enterprise products for maximum ROI, identifying areas for improvement, and ensuring alignment with overall strategy.
  • Chief PM of the Product Community of Practice from 2012-2019 serving as representative for over 30 Product professionals to executive stakeholders, offered mentoring, training, public speaking coaching, and product best practices.
  • Product co-consultant responsible for market research and competitive analysis for merger and acquisition of certain commercial assets of Connecture worth $24 million.
  • Championed cutting-edge technology and high-value user experience including bringing to market the first Quote to Pay solution for Insurance Carriers and Brokers, automating group sales, onboarding, and payment experience, slashing implementation time from 90 days to 15 minutes.
  • Creator of Product Management Customer Connection Project Initiative to ensure voice of the customer is always considered and known.
  • Established design thinking and rapid prototyping concepts which allowed for ideation, research, design, and delivery of a new payroll deduction calendar in less than 4 months, reducing errors by 87% in first month of use.
07/2008 to 08/2012
Manager, Employer Services Benefitfocus City, STATE,
  • Cultivated a team of 15 Production resources responsible for resolving over 1,500 internal and external application-based issues per day. Former reports are in various leadership roles across the country.
  • Direct point of contact and owner of strategic partnerships with over 15 Health Plans, including support of their brokers and Hr Administrators.
  • Responsible for Production Support across a $100M+ software portfolio for Health Plans.
  • Documented Product training materials, workflows, defects and on-going production concerns.
  • Leader of QBRs and weekly status meetings with Benefitfocus and Carrier contacts concerning all business impacting the user community.
  • Worked on-site at a large Insurance Carrier for 1.5 years to create support models for their internally created quoting tool.
  • Conducted weekly on-site visits with Insurance Carrier broker and wholesaler agencies to review, train and educate in their use of applications and pilot new products.
Education
Expected in to to
Bachelor of Arts: English
Villanova University - Villanova, PA
GPA:
  • Member of Volunteer, Special Olympics
  • Member of New Student Orientation Staff, Counselor
Certifications
  • Certified Scrum Product Owner (CSPO)
  • From Ideas to Action, IDEO U - 2019

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Resume Overview

School Attended

  • Villanova University

Job Titles Held:

  • Principal Product Manager
  • Senior Product Manager
  • Manager, Employer Services

Degrees

  • Bachelor of Arts

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